Business Details
About
HotelBest Western
Located in Cheboygan,MI, the Best Western River Terrace is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Hours
Reviews
4.2
697 reviews
5 stars
374
4 stars
190
3 stars
56
2 stars
28
1 star
49
What are people saying?
AI-generated from recent customer reviews
Cleanliness
While some guests praised the cleanliness of the rooms, multiple reviews highlighted issues such as mold, spiders, and general dirtiness in various areas.
Staff Performance
The staff received mixed reviews; many guests appreciated their friendliness and helpfulness, while others reported poor customer service and unprofessional behavior.
Facilities and Amenities
Guests enjoyed the river views and some amenities like breakfast, but there were complaints about the pool being out of service and issues with room conditions.
Value for Money
Several customers felt the hotel was overpriced for the quality of the rooms and services provided, citing hidden fees and discrepancies in pricing.
- LSLaurie Sollund6 days ago3.0The location of this hotel is great! Nice view of the river and very close to anything you could need. But, the place needs a HUGE cleaning. The lobby area was clean but our room was gross. If it hadn't been so late and we weren't so tired, we would have asked for another room. We always check for bugs after a bad experience in Florida so we take off the sheets and check the bed every time. The zipped mattress cover under the sheet was horribly stained on the side. I'm not sure if it was some type of body fluids or blood stains from previous bugs but it was nasty. My husband ended up throwing the sheets and bed covers over it on his side to sleep there. The bed skirt had dried on something that was unrecognizable. Then the floor especially near the night stands and behind the bed was FILTHY. The bathroom floor corners were the same way. I had planned on letting someone know about it when we checked out but there was no one in sight in the office and they had a clear box for the keys on the counter. I would really love to visit that area again but unless this place is cleaned up, we would have a hard time returning to this hotel. For reference it was room 114. I wish I had taken pictures. It really needs deep cleaning.
- KHKaren HackettDec 19, 20254.0Reminder … This is a two star hotel and it is among the best two star hotels we’ve stayed in. This was our second visit. River views are nice. Rooms are large. Baths are tiny. Very clean and tidy with helpful staff. Had a couple of annoying flying bugs that were NOT bed bugs or drain flies. Is not within walking distance to downtown but pretty convenient location. It’s our go to hotel in Cheboygan.
- SRSophia RaeDec 8, 20251.0False advertisement. Not handicap friendly. Was told rooms would be joined they where not was told rooms where handicap accessible they where not. And the breakfast was told since not many people staying they downgraded thier items. Why not still make a small thing of all the normal stuff as advertised.
- GBGeorge BeckettNov 23, 20255.0Honestly I did a bunch of research on places im almost constantly sketched out but I got a river view 2 queen suite and was NOT disappointed great view 👌 so happy with this decision . Beds were great, good service , and a great view 10 outta 10!!!
- KSkelly shawSep 20, 20251.0This hotel is clean, comfortable beds, beautiful view of the river. Now let me tell you why I am upset, not ADA compliant. We went through 3 rooms, first one was a suite upstairs- key word UPSTAIRS- then they the three women in a room on the main floor, but it had only 1 bed ok close is fun but on top of each not comfortable. Now finally a room with 2 beds and it's down stairs. Ok what the hell ,UPSTAIRS AND DOWNSTAIRS.... THE stairs do not a double railing and very hard to climb. There web site does not show they are not ADA compliant. So we paid them we see no elevator. Tomorrow I will be lucky to get out of this place because I am so sore from climbing up and down the stairs to do things with my family here.. Don't stay here if you need help getting up and down the floors. Never again I will never stay here again..
Frequently Asked Questions About Best Western River Terrace
What is the address of Best Western River Terrace?
Best Western River Terrace is located at 847 S Main St, Cheboygan, MI, 49721, US.
Does Best Western River Terrace offer free WiFi for guests?
Yes, Best Western River Terrace provides free WiFi access for guests both in their rooms and in the business center.
What are the operating hours of Best Western River Terrace?
The hotel is open 24 hours a day, 7 days a week.
Which brand is associated with Best Western River Terrace?
Best Western River Terrace is part of the Best Western brand.
How can I contact Best Western River Terrace by phone or fax?
You can reach Best Western River Terrace by phone at +1 231-627-5688 or by fax at +1 231-627-2472.
What kind of customer service experience can guests expect?
Guests can expect superior customer service that aims to meet all their needs and exceed their expectations.
Is there a current promotional offer at Best Western River Terrace?
Yes, guests can receive a $20 gift card as a featured promotional offer.
What nearby points of interest can I visit while staying at Best Western River Terrace?
Nearby you can visit Northern Michigan's Inland Waterway, a notable landmark and beautiful fountain, perfect for sightseeing before or after your stay.
How can the nearby Northern Michigan's Inland Waterway enhance my visit to Best Western River Terrace?
Guests can enjoy scenic views and leisurely walks at Northern Michigan's Inland Waterway, conveniently located close to the hotel, making it an excellent spot to relax during your stay.
Are there financial services near Best Western River Terrace?
Yes, Sue Schoenith - State Farm Insurance Agent, a financial service and insurance agency, is located nearby which may be convenient for guests needing such services.