Holiday Inn Express & Suites Charlotte by IHG

Reviews

• SB

  Stephanie Brownlee

  Jan 31, 2026
  1.0
  Customer service was good but I seen a bug in the room
• CC

  Cassie Clock

  Jan 25, 2026
  4.0
  Staff was very friendly, rooms were clean. Only reason for 4 stars is the pool area. The hot tub is filled in and the pool is cold. I attached an updated picture.
• NT

  Nichole Thompson

  Jan 11, 2026
  5.0
  We had a great overnight stay this weekend! We checked in at almost 11pm, but were greeted immediately when we walked in. The woman who checked us in was so sweet and friendly! I was apprehensive because of the mixed reviews, but the hotel was recently updated and it's so nice! Everything was modern, clean, and fresh! The room was perfect. No issues with getting a good temperature like in some hotels. Super comfortable beds and big pillows. Even a mini Keurig coffee maker with coffee & tea pods! Dove products in the bathroom (shampoo/conditioner, body wash, hand soap, and body lotion). I loved that they had an actual hand soap pump instead of the little bar of wrapped soap. We were out early for a tournament, and my kids appreciated the continental breakfast. Great variety of hot foods that actually tasted fresh(bacon, sausage, eggs, veggie omelets, cinnamon rolls), along with the automated pancake machine. There was also the standard bagels, muffins, cereal, oatmeal, etc. My favorite was the fresh coffee out of the automated machine. The morning staff was super friendly as well. They all wished the girls good luck at their tournament and told us to have a great day. We're on that side of the state frequently for tournaments, and the kids already requested that we book again for the next one! Having the Meijer right there was also nice so we could grab anything we needed. Highly recommend!
• JT

  Jeff Thomas

  Dec 31, 2025
  2.0
  Owner is so weird. Staff are uptight and don’t seem to show any humanity. It would be ok if the rooms made up for it. They did not. We had a 5 day stay planned - we left after one night
• KL

  Karen Lea

  Dec 26, 2025
  2.0
  Room was clean, but the tvs in the room didn't work, the phone to front desk didn't work nor the exhaust in the bathroom. Front desk said they juat remodeled and was aware the tvs had issues in that room. Oh, I've never seen such a short toilet in my life. Not sure how they expect an adult person to use it, especially a taller person. No grab bars to assist either. As we had a King size room suite, I wouldn't expect small children in the room, so not sure why the toilet had to be so short.