Business Details
About
HotelConference CenterBusiness Meeting Locations
Welcome to the new Holiday Inn Express & Suites Brighton Hotel.
We invite you to enjoy a vibrant fusion of modern style, warm service, and unique experiences at the brand new Holiday Inn Express & Suites Brighton! Our home away from home is designed to provide you with everything you need, and nothing you don't. We are perfectly located near several businesses and attractions.
Business travelers will enjoy the ease of being centrally located to companies such as Transtar, Carl Zeiss, General Motors, Eberspächer, BWI Group or ZF TRW. Flying into Detroit? Consider taking the Michigan Flyer into Brighton, saving you time and extra cost.
Staying at the new Holiday Inn Express & Suites Brighton will make it easy to visit Sky Zone, Mt. Brighton Ski Resort, UM Brighton Center for Specialty Care, Cleary University or Legacy Sports Complex. We are just blocks away from Target, Starbucks, Panera Bread, Marshalls, Red Robin and more shops and restaurants to choose from.
We offer 107 spacious guestrooms, meeting space for up to 20 people, indoor heated pool, 24-hour Fitness Center and complementary Express Start breakfast. Whether you visit Brighton for business or vacation travel, stay comfortably at the Holiday Inn Express & Suites Brighton hotel.
We look forward to seeing you soon.
Location
Holiday Inn Express & Suites Brighton by IHG
7850 Nemco Way, Brighton, MI
48116, United States
Hours
Reviews
4.3
298 reviews
5 stars
189
4 stars
57
3 stars
17
2 stars
12
1 star
23
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the friendly and accommodating staff, highlighting individuals like Kyle, Derrick, and Harriet for their exceptional service.
Cleanliness
While several reviews noted clean rooms and facilities, there were also complaints about inconsistent cleanliness, with some guests reporting dirty bathrooms and unclean sheets.
Breakfast Quality
The breakfast received mixed reviews; some guests enjoyed the variety and quality, while others reported shortages and slow replenishment of items.
Customer Service Issues
Multiple reviews mentioned poor customer service experiences, particularly regarding unresolved issues, lack of communication, and billing problems.
Facilities Maintenance
Guests reported various maintenance issues, including broken amenities and outdated facilities, which detracted from their overall experience.
- DMdavid mitrofanNov 1, 20255.0Really nice staff. Helpful and down to earth.
- MLMike LoganOct 29, 20254.0Clean and fresh looking.
- LBLea BorelandOct 26, 20255.0very clean, friendly staff, and good coffee!
- MCMarcus CastilloOct 26, 20251.0Don’t go here. You literally cannot even shut the lights off in the room. You’d think it’d be a switch like every other room on the planet. Instead it wants you to put your cards in a holder to shut the lights off and it doesn’t work. So, unless you sleep in a lit up room, look elsewhere.
- LMLinda MerrittOct 22, 20251.0I stayed at this Holiday Inn Express on September 20, and the experience was extremely disappointing. The television in our room didn’t work from the moment we checked in. When I called the front desk, the employee said he would call the manager (Kyle) for guidance. I was then told I could either check out for a full refund or stay without a TV for a $50 credit. Since nearby hotels were sold out, I accepted the $50 credit. The TV seemed to be unplugged at both the wall and the base, but since it was mounted on the wall, I couldn't get to the back of it to try to plug everything back in. I didn’t want to risk damaging anything. I asked if someone could come plug it in or fix it, but the manager said he didn’t know how either — which was baffling. I was told the general manager would be in at 9 a.m. to issue the credit, but the next morning, staff said he wasn’t there. I’ve left multiple messages and sent emails to him since then, and no one has responded. At this point, I feel I’ve tried everything and still haven’t received a resolution or even basic communication. This level of customer service is unacceptable. I’ve stayed at many IHG properties and have always had positive experiences, but this particular location has completely failed to uphold the brand’s standards. If you value follow-through and customer service, I would recommend choosing another hotel.
Frequently Asked Questions About Holiday Inn Express & Suites Brighton by IHG
What are the check-in and check-out times at Holiday Inn Express & Suites Brighton?
Check-in time is 3:00 PM and check-out time is 11:00 AM at Holiday Inn Express & Suites Brighton.
Does the hotel offer free breakfast?
Yes, Holiday Inn Express & Suites Brighton offers complimentary buffet breakfast to guests.
Is there free Wi-Fi available at the hotel?
Yes, free Wi-Fi is available in public areas at Holiday Inn Express & Suites Brighton.
Are pets allowed at Holiday Inn Express & Suites Brighton?
No, pets including cats and dogs are not allowed at this hotel.
What accessibility features are available at the hotel?
The hotel offers accessible parking, mobility accessible facilities, and an elevator for guest convenience.
Does the hotel have a fitness center and what equipment is available?
Yes, there is a free fitness center featuring an elliptical machine, free weights, and a treadmill.
Can I use contactless check-in or digital room keys at this hotel?
Yes, Holiday Inn Express & Suites Brighton offers contactless check-in and digital guest room keys.
Are there any nearby dining options guests can visit before or after their stay?
Yes, guests can visit nearby restaurants such as Chili's Grill & Bar, Pizza Hut Express, Starbuck's, and Panera Bread, all just blocks away.
How can guests traveling by air reach Holiday Inn Express & Suites Brighton conveniently?
Travelers flying into Detroit can take the Michigan Flyer bus service into Brighton, making it easier and more cost-effective to reach the hotel.
What nearby medical facilities are accessible from the hotel?
Nearby medical facilities include Brighton Health Center, University of Michigan Health System, and Brighton Center for Specialty Care, providing convenient healthcare options.