Business Details
About
Hotel
Located in Benton Harbor,MI, the Best Western Benton Harbor-St. Joseph is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Best Western Benton Harbor-St. Joseph
1592 MALL DR, Benton Harbor, MI
49022, United States
Hours
Reviews
3.8
807 reviews
5 stars
337
4 stars
215
3 stars
114
2 stars
49
1 star
92
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the friendly and helpful staff, particularly at the front desk and during breakfast service.
Cleanliness Issues
Several reviews highlighted cleanliness problems, including dirty rooms, bathrooms, and common areas, with some guests reporting specific issues like mold and dust.
Breakfast Quality
The breakfast received mixed reviews; while some guests enjoyed it and found it superior to other hotels, others reported poor quality and lack of food options.
Location Concerns
The hotel is situated in a less desirable area, with some guests expressing safety concerns and dissatisfaction with the surrounding environment.
Room Condition
Rooms were described as outdated and in need of maintenance, with issues such as broken fixtures, musty smells, and uncomfortable beds reported by multiple guests.
- EMEion MeldrumNov 16, 20253.0The room was comfortable and what you’d expect from an average hotel. The room and linens felt clean, but some towels had some visible stains. The hot tub was unfortunately dirty- the bubbles from the jets were turning brown and there were some hair clumps in there as well. The indoor pool was very cold. Overall fine if you’re looking for a place to crash for a night right off I-94.
- CLCoby LongOct 22, 20255.0Pooja And YP have been absolutely wonderful. Helped us switching rooms as well as makeing sure we are alright when we where trying to check inn highly recommend this place 💯💯
- MDMargaret DikelOct 16, 20255.0I was incredibly comfortable here and felt very safe as well as welcomed. It was quiet, the staff was excellent, the breakfast was great, and if I am ever back in the St Joe-Benton Harbor area I will definitely book into this hotel again.
- BOBuilding Families First Community OrganizationSep 26, 20251.0The worst hotel I have ever stayed at. I paid for my room 3 months ago they took the money out of my bank account and then they charged me for the room again when I got to the hotel. And when I gave them the receipt to show them that it was paid for they basically told me to go get screwed and try to remove me from the property because I got upset. I've seen the reviews about this prior to booking but I guess you live and you learn. Do not stay at this hotel!!!!!!!
- MFMR FosterSep 10, 20255.0I stayed at this Best Western location in May 2025, and the experience left a lasting impression. The gentleman (Leonard?) running the breakfast buffet knows exactly what he’s doing and provides quality service. I found this breakfast buffet to be superior to those at Hilton and Marriott. The front-desk clerks were friendly, and my room was clean. Best Western surprised me!! Nothing beats truly competent staff!
Frequently Asked Questions About Best Western Benton Harbor-St. Joseph
What is the address of Best Western Benton Harbor-St. Joseph?
The hotel is located at 1592 Mall Dr, Benton Harbor, MI 49022, USA.
Does Best Western Benton Harbor-St. Joseph provide free Wi-Fi?
Yes, free Wi-Fi is available for all guests at the hotel.
What are the operating hours of Best Western Benton Harbor-St. Joseph?
The hotel operates 24 hours a day, 7 days a week.
What amenities does Best Western Benton Harbor-St. Joseph offer to ensure a comfortable stay?
The hotel prioritizes cleanliness and value, offers free internet access, and provides superior customer service to meet your needs.
What special offers does Best Western Benton Harbor-St. Joseph currently have?
Guests who stay 2 nights can receive a $50 Best Western Gift Card.
How can I contact Best Western Benton Harbor-St. Joseph by phone or fax?
You can call the hotel at +1 269-925-3000 or send a fax to +1 269-925-8796.
Where can I book a room for Best Western Benton Harbor-St. Joseph online?
Rooms can be booked on the Best Western website at http://bestwestern.com or via their direct booking link.
What nearby places can visitors of Best Western Benton Harbor-St. Joseph explore?
While the nearby places list mainly includes the hotel itself, visitors can explore community centers and shops in Benton Harbor for additional activities.
Are there any nearby thrift stores or charity organizations close to Best Western Benton Harbor-St. Joseph?
Yes, Goodwill Industries thrift stores and community service nonprofits are located nearby for shoppers and those interested in local charity work.
How can the nearby Goodwill Industries be convenient for guests at Best Western Benton Harbor-St. Joseph?
Guests can visit Goodwill Industries stores nearby for affordable shopping and support local community services during their stay.