Tru by Hilton Battle Creek

Reviews

• SR

  Suzanne Robertson

  Nov 16, 2025
  5.0
  Delightful staff, clean rooms, delicious hot breakfast. Highly recommend!
• RM

  R Murphy

  Nov 15, 2025
  4.0
  PM desk staff friendly and very helpful as was morning breakfast staff who seemed to be on top of keeping food refilled. Didn't really interact with AM desk staff. Hotel is clean, but nothing to write home about. Not a luxury Hilton for sure, but still a safe, non-eventful stay. Plenty of food options nearby. Mini fridge in room and microwave and filtered water machine in the lobby. Nice to have free breakfast, but I must have picked wrong items because it wasn't the best. I will try other items next time.
• TW

  Teresa W

  Nov 12, 2025
  1.0
  My three night stay here was awful. I would not recommend this hotel. My room was never serviced during my stay. Trash never emptied, towels never replaced, beds never made. When I complained at front desk I was told by the clerk "it was not his issue to resolve." Mind you he is making this statement next to a sign that states "You deserve the best everyday" "A clean comfortable place to stay and service with a smile" "We promise to make it right, or we will cover your night". I pointed this out to the clerk who repeated he could do nothing about my dirty room. I want to also note that the elevator had a vile substance on the floor that I had to also tell the clerk about, which was nauseating. I called Hilton corporate to complain and was told that the hotel claimed I had a do not disturb sign on my door, which of course I never did. I was there on business and was out of my room for the full day each day I was there. This is a lie. Therefore, employees not doing their job, not upholding Hilton standards, and then lying. Hilton chose to believe these employees over upholding their promise to their customers. I will never stay at a Hilton again.
• JJ

  Jim McCann (Jimb0)

  Oct 24, 2025
  4.0
  I would stay again. Front desk staff was nice and friendly. Clean, did smell like Cologne in the room. Also the body wash was completely out. I admit I do not like the squeeze bottles for the soap. Thanks goodness I don't have arthritis of the hands. Has a pool no hot tub.
• BK

  Bram Kreckow

  Oct 17, 2025
  5.0
  Thank you, Caleb, for the warm welcome and efficient check in. New hotel. Rooms are a bit on the small side but are perfectly fine. I was told that they're considered a minimalist hotel so the only microwave is located in the lobby, none in the rooms. Elevators were quiet and smooth. The bed is comfortable, room temperature was easily controlled. There is a deposit when you check in. I'm told it gets refunded in 3-5 days provided there's no damage. The only thing I would suggest is not speaking the room numbers out loud unless the guest can't visually see what's written. Just a little bit of safety.

Frequently Asked Questions About Tru by Hilton Battle Creek