Tru by Hilton Battle Creek

Reviews

• SR

  S R

  Feb 16, 2026
  1.0
  EVERY. SINGLE. PICTURE. OF. THIS. HOTEL. IS. AI SLOP.
• RC

  Robert Campbell

  Feb 15, 2026
  5.0
  Came here for a floor hockey weekend with about 30 children. The staff was super friendly and very accommodating. Jake the assistant GM went above and beyond. We will probably stay at this place every year when we return. Thanks
• KK

  Kim Kim

  Feb 2, 2026
  2.0
  My only issue was no microwave in your room, I had a bag of popcorn and I couldn’t eat it. How cheap…..shame on you Hilton.
• TR

  Taylor Richards

  Jan 22, 2026
  5.0
  I am happy to leave a 5 star review for this hotel and this so far is my second time staying here. I travel a LOT for work and this hotel has been the nicest one I have stayed at in a long time. Caleb at the front desk is super friendly and courteous as well as the other staff. Great customer service. The hotel is very clean and the rooms are very nice. I will say the bed is also one of the more comfortable ones I’ve experienced in a while at a hotel. I also have appreciated that overall the hotel is quiet and not full of ruckus like other hotels. I can actually sleep at night. I’m sure I will definitely return again to stay here and I highly recommend this hotel.
• SC

  S. Chapman

  Jan 8, 2026
  1.0
  We stayed at the Tru by Hilton in Battle Creek on New Year’s Eve with our three children and had reserved two connected rooms. One of the rooms provided was an accessible room, which—due to the additional floor space—we gave to the kids while the adults used the standard room. From the moment we entered, cleanliness was a serious issue. Because it was a snowy day, we removed our shoes immediately at the entry and did not walk past the bathroom doors. Despite this, the floor in the accessible room was noticeably sticky, to the point where our boots were sticking to it. Within minutes, our 15-year-old noticed the bottoms of her socks were no longer white but dark brown, and every step made a Velcro-like sound when lifting her feet. Our 11-year-old—who slides around on floors constantly—ended up with a tar-like residue on the edges of his socks and feet, essentially lifting layers of grime from the floor. It was genuinely disgusting. Bathroom cleanliness was equally poor. The toilets had clearly not been properly cleaned; visible and odorous urine residue was present around the toilet seat hinges. In the adult bathroom, there were sticky puddles in front of the shower door and paper debris scattered around the trash can from a previous guest. Additionally, the shampoo dispenser in the kids’ bathroom was empty, as was the conditioner dispenser in the adult room. We visited the pool multiple times on both arrival and departure days. Each time, the trash can was overflowing with empty alcohol cans, the dirty towel hamper was permanently full with soggy towels, and clean towels were never replenished. Breakfast was another disappointment. At 8:00 AM, there was no cutlery, no napkins, most bread was gone, the pancake machine was not working, no fruit was available, and tables were dirty and crusted. We did speak with the breakfast attendant, who was friendly and helpful—I do not fault her at all. Following our stay, I attempted to contact hotel management to report these issues. I provided detailed feedback, noted that I had photos documenting the conditions, and requested a call back. No one ever responded. Unfortunately, this experience reflects a failure at every level—from housekeeping and facility upkeep to management follow-through. Based on our stay and the lack of response afterward, I cannot recommend this property.

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