Staybridge Suites Auburn Hills by IHG

Reviews

• CB

  Charlie Barber

  Mar 5, 2026
  2.0
  Everything was excellent until it came time to check out. Was told my $50 security deposit would be processed within 7-10 business days per their policy. I asked why so long as most hotels release your money within a couple of days. Don’t understand that it takes a few seconds to charge your card but takes so long to get your deposit back. I will not be going back to this hotel as they are not transparent with the security deposit.
• SC

  Sarah Clifford

  Mar 2, 2026
  2.0
  We stayed at Staybridge Suites Auburn Hills while our high school teams were in town for a state tournament. Initially, everything seemed perfectly fine, but as our stay progressed, several concerning issues arose that would make me hesitant to book this property again on my own. On our first night, it was late and we were settling in and arranging sleeping accommodations for our family. When my oldest daughter attempted to pull out the sofa bed, she mentioned that it didn’t look very clean and decided to just sleep on the couch as-is. As we pushed the pull-out bed back in, a used condom fell onto the floor. That was an incredibly uncomfortable and inappropriate situation to navigate with my 12-year-old, while my 15-year-old looked on in complete disgust. This incident immediately caused us to question the overall cleanliness of the room. Because it was late and we had an early morning ahead of us, we chose to address it the following day. The next morning, we went down for breakfast quite early before heading to the tournament. My youngest child noticed mold on several bagels and pieces of bread. Seeing that in the breakfast area further compounded our concerns about sanitation and quality control. When we returned later that day, I informed the front desk associate about both issues. He appeared genuinely mortified, especially regarding what we found in the room, and said he would speak with housekeeping and arrange for a deeper cleaning. However, by that point, it didn’t benefit us; it would only help future guests. There was no further follow-up, apology beyond the initial reaction, or effort made to remedy the situation for our family. We also attempted to use the pool during our stay and discovered that room keys do not grant access. After walking down to the pool area, we had to return to the front desk, assuming our key wasn’t working. We were then told that a staff member must personally unlock the pool area for guests. This policy seems extremely inconvenient. If someone needs to step out, even just to use the restroom, which is located outside the locked pool area they would have to return to the main desk to be let back in. It made what should have been a simple, relaxing amenity unnecessarily complicated. Overall, while the location was convenient for the tournament, the cleanliness concerns and lack of meaningful resolution left us disappointed. Unfortunately, these experiences would make us think twice before booking here again.
• RH

  Richard Hansen

  Feb 18, 2026
  5.0
  A great place to stay in Auburn hills. Clean and comfortable.
• SW

  Sarah Winter

  Feb 4, 2026
  1.0
  Definitely not a 5 start hotel! when we checked in they didn’t have the right room. we needed a different one. After fighting with them and them saying they only have studios and no suites. they gave us the room we booked eventually. Minus the tub. We adjusted. Both remotes didn’t work. They sent someone up to fix it and said yeah it doesn’t work I’ll send someone else. They never did. We went to get dinner down stairs and we asked for a high chair for my son and the guy at the front desk said they didn’t have any. A kitchen lady (who is the sweetest person) found us one. They also are suppose to be high quality and they only have paper plates and forks. Then at night the temp dropped to 55-60 degrees (thought it was the energy saving keycard crap that shuts off with no movement) didn’t change when we got back and waited after breakfast. So we called and they send someone up hours later after we called multiple times. Same thing. Said oh it is cold I’ll call my GM. Didn’t hear back for 3 hours (maybe longer it was 60 degrees in the room (their temperature gauge is wrong also) and on top of me having a less than 2 year old) and then they said they would switch the rooms but had to wait till 4 till it was cleaned. I said no it is way too cold in this room. They got it done way sooner than that thankfully. When I was flipping sheets to see if there was any of my clothes. the mattress topper was dirty! So we Packed everything up and got the new room. Remotes didn’t work again. Microwave didn’t work. I put my son down for a nap and unpacked stuff . My husband made a formal complaint about everything because they had no sympathy and very rude and said we were just out trying to get free nights. she called the room and said you guys need to get out. I tried talking to her to explain the issue and she kept yelling over me so I said please let me finish and she hung up on me. I’ll admit I was yelling too. My husband also seen the GM park in a handicap spot. Then when we finally left I fell and twisted my ankle in the unplowed unsalted parking lot. We got a new room at a different hotel and couldn’t be happier with it. We travel a lot and for weeks at a time for my husbands job so finding a new hotel for a few weeks and our accommodation for son and dog was very difficult especially late in the afternoon. having to pack everything multiple times that day, watching my toddler and moving my elderly dog was very stressful. They reimbursed the whole stay eventually after multiple calls later. Also there is a sign that says no more than 3 people per room or there will be a $300 charge per extra person. The sign up front also says you arnt allowed to put garbage outside the door or pile towels/ clothes in your room. Yet don’t supply you with laundry bags/ baskets etc. atleast not in all rooms. you have to take it all downstairs to front desk. **update they DID NOT refund us for the one night we stayed suffering in the cold
• SJ

  San Jaw

  Nov 10, 2025
  5.0
  I had a wonderful stay at this hotel. The staff were attentive, the rooms were spotless, and the food was excellent. A special thanks to Mrs.Amy the General Manager, for her professionalism and dedication to guest satisfaction. I highly recommend this hotel and look forward to returning soon!

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