Staybridge Suites Auburn Hills by IHG

Reviews

• SJ

  San Jaw

  Nov 10, 2025
  5.0
  I had a wonderful stay at this hotel. The staff were attentive, the rooms were spotless, and the food was excellent. A special thanks to Mrs.Amy the General Manager, for her professionalism and dedication to guest satisfaction. I highly recommend this hotel and look forward to returning soon!
• PJ

  Pondexter Hobdy, Jr

  Nov 7, 2025
  5.0
  Outstanding !!! The room was excellent and clean !!! The breakfast was very well prepared with multiple selections !!! And Mr Alvin was like meeting a relative after a long absence !!! He always greeted one with a smile answered all the questions and was knowledgeable about restaurants in the area I would be more than happy to come and stay on a getaway from home !!!
• BJ

  Brittney Johnson

  Nov 5, 2025
  1.0
  I’ve had the opportunity to sit back and ponder the many chain of events that occurred on 10/30/2025. I would start by saying I have been an IHG rewards member since late 2017 and I tried not to allow that first poor experience in November 2017 leave a bad taste in my mouth for the entire IHG chain. My best friend was getting married on Halloween 2025 and she decided since the Staybridge Suites was near her wedding venue that it would be the most accommodating. I agreed with her and booked a 2-night stay (10/30-11/1/2025). The morning of 10/30 I am on the phone with the bride as we were going over finalizations at the actual wedding venue and a call came in from management of Staybridge Suites (Amy to be exact) I can over hear Amy stating that the bride needs to move faster and she will not wait on her to unlock her credit card as it declined on the date of arrival due to her keeping her cards locked. The bride asked for Amy to hold and this so called General manager had a nasty tone and attitude that the card was not working. The bride stated to Amy “ for some reason you called already annoyed and you are taking your frustrations out on me.” Amy yelled back “ I am canceling your entire wedding block” and hung up. I immediately called corporate to discuss what went on. They stated they seen my reservation had been cancelled but there was no notes as to why. They said they will get right on it and call the GM on 3-way. They placed me on hold to call Amy and she would not allow them to place her on a 3-way call. She told corporate that she was over it and Corporate came back to the line and said the GM made the decision to cancel and we can book with the other IHG property that sits right in front of the Staybridge Suites. They told me it was not the card of the bride that was declining but another member who booked under the block was not able to be processed that morning. Of course that raised a red flag when I asked why are you charging a card before the check in time. Anything can happen to a guest prior to arrival or they may want to switch forms of payment. Corporate responded with sometimes its standard procedure. I brought up the fact that everyone is now displaced for a wedding that is occurring in 24 hours and they reported it is all in the GMs hands. I hung up from corporate and called Amy directly. She was loud, degrading, and said look we’ve already talked. I announced this is my first time speaking with you as I am not the bride but someone that was affected by the cancellation of the bridal block and her immediate response was it is out of her hands it is corporate’s decision and we will need to book elsewhere. I told Amy I spoke with corporate and she cancelled the block based on the wrong card number she was running. She did not want to talk at all and wanted me to book at another suite. Amy forgot to hang up the phone and I heard her state the other hotel has more space to fit us. If you felt you did not have enough room to accommodate us, why would take the reservation from the beginning. We’ve been planning this for months. I have never in life experienced so much unprofessionalism. I will never stay at another IHG property. Nor will I ever recommend this place to my family and friends.
• CC

  Charnee Smith (Char)

  Nov 5, 2025
  1.0
  Hello and I would love to address the fact that Amy THE GM was absolutely rude and disrespectful! RUINED MY WEDDING EXPERIENCE I booked with this hotel back in Feb of 2025. I called and initially spoke with Kim S and Amy. Amy spoke and said she was excited to be there and was going to decorate the hotel for my fiancé and I. I was so excited and was happy at first with the conversation we had. However as the months came along and the communication with the GM happened, things became more difficult. I had guest that was set up in the room slots and we had the rooms booked. Now as far as my guest, I dont know how and what they booked. I don’t involve myself in my guest and their personal business. I also was planning a wedding and had no time to be in their personal business. SO I did have people who called and decided to book their hotel somewhere else. AMY was the one who answered the phones and apparently was also the one to cancel the hotel. When my first guests called to cancel, I was expressed from them that she was rude and very mean. She had an attitude with them and canceled. Same with another guest who canceled their hotel as well. The guest did call back and ask for their room and was told they would no longer receive the discount. Which they’re were not upset about, but Amy had a problem. This past Thursday, the day before my wedding, Amy decided to call me regarding my card declining. One I was going through some things that day and was upset and crying. Two I locked my credit card and usually dont use my card unless its for emergency reasons. Amy decided to yell at me and call me irresponsible. Also when I spoke to her regarding her temper with my guest, she decided to blame them and myself for everything. She also decided to cancel my room block after yelling at me for not giving her my credit card information and not unlocking my card. Now I am not calling myself innocent. I did yell back at her and got nasty with her, but she was just GOD AWFUL and was nasty to us. Now the topper on top of the cake is that she wanted those rooms booked for other reasons and managed to get the rooms booked right after. I was hurt very much about her actions and they way she went about things. I literally would never book with them again. I also would like to mention I was never contacted by Kim The director and never addressed properly regarding this situation. I do wish that this didnt leave a negative impression on my family and friends and I hope that Amy seeks the right management training she desperately needs.
• BS

  Ben Sunderman

  Oct 4, 2025
  5.0
  Alvin is the absolute best character for service I ever encountered. I called the hotel and he said "....how can I provide you exceptional service today!" I love this and as a hotel General Manager, I know I need to teach this line to my team. In addition, the check in experience was the absolute best. Able to easily joke to the guest checking in without being offensive and such a wonderful smile. He was very thorough with the explanation of the important info for the property. If I could hire Alvin for my property I would!!!! Come here if you need to stay in this area! Ask for Alvin if you need something taken care of!

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