Hampton Inn Detroit/Auburn Hills South

Reviews

• BA

  Barbara Ann

  Oct 24, 2025
  5.0
  The hotel is very accommodating. Had a funeral in Michigan and we got together for early breakfast and then the venue. The Celebration of life was quite an event.
• CM

  Corey Miller

  Oct 21, 2025
  5.0
  Great location in correspondence to where we were working.
• ZS

  Zhigang Shen

  Oct 20, 2025
  2.0
  Stained, dirty carpet all over the place. Loud guests were allowed to talk, laugh all night long till 2:00AM, unbelievable!
• HL

  Hailey Lloyd

  Oct 7, 2025
  2.0
  We recently stayed for a funeral, up on arriving we noticed damaged walls in our hotel room. We took pictures and took them down to show the front desk, so we would not be charged for the damages, the seemed rather confused and asked if we wanted to switch rooms, we stated we did not but just wanted to make sure someone was aware so we were not charged. When we checked out everything went smoothly and was fine, I got an alert from my bank that the hotel had charged me $250. I called and they said there was "Evidence of smoking in the room" I asked what the evidence was because there was absolutely no smoking in the room at all. They said originally the evidence was a vape pen in the room. Something being left behind is definitely not evidence of smoking in the room, but I was told to call the next day and speak with the manager. So I did, explained the whole thing and was told that it wasn't a vape pen but a jar was found in the room... Okay... I didn't have any jars nor did myself of anyone in the party smoke in the room. I told him, you can watch cameras and clearly see us on multiple occasions step outside. He then accused another part of my party of smoking in the room and said the room was put out of order due to the smoking. I asked again, what evidence, knowing there is no evidence. A jar is apparently the evidence. No smoke, no ashes, no cigarettes, no cigarette butts, no tobacco, no weed, no roaches, no vape pen. But a jar that never existed. We will no longer be choosing Hilton hotels for our stays and will not recommend this location to any of our family members, friends, etc. Nothing like coming to a hotel hours away from home for a FUNERAL to be disrespected and accused of something you didn't do, nor did the people in your party.
• BH

  Birdie Holley

  Sep 14, 2025
  3.0
  ***Oddest Check-In Ever** Well, this was one of the strangest hotel stays I’ve had. First off, there are *two* Hampton Inns in Auburn Hills. This one is farther from the mall and restaurants, surrounded mostly by other hotels, a gas station, and corporate buildings. Location was “meh,” but that wasn’t the weird part — the check-in was. I’m a Hilton Honors member and use the app for everything. Around 12:30 I got the notification that my digital key and room were ready — always a nice perk when you arrive early. We wheeled our luggage cart to the elevators only to find both were out of order. A man standing nearby (no uniform, no name tag, just casual clothes) told us they weren’t working, then walked away. Oddly, a few minutes later he came back with keys and “unlocked” one of the elevators for us. Already strange, but we pressed our floor and figured at least we were on our way. Then, just as the doors were closing, a cane shot between them to force them back open. In stepped another man in a hotel-logo shirt and name tag, who immediately asked us what room we were going to. That alone felt invasive — being questioned in the elevator about our room number. When I hesitated, he pressed, so I told him. He then told me we *couldn’t* check in yet because it wasn’t 3 p.m. I explained that my Hilton app showed my room and digital key were ready, as it always does. He dismissed that, saying the room hadn’t been “double checked” and that app check-ins don’t mean much until official check-in time. He told us we’d have to leave and come back at 3. At that point the non-uniformed man chimed in, saying we could just go up anyway. After an awkward pause, the uniformed man finally said “fine, but I don’t know if it’ll be ready.” The whole interaction was confusing, uncomfortable, and honestly unprofessional. My son and I were left unsettled — not the welcome you expect when you’ve already been “checked in” digitally. Our room itself was fine — clean and comfortable. Hallway carpet was a bright yellow that showed every bit of dirt and grime (not a great choice). Other parents from our team had the same issue: Hilton app showed them ready early, but they were told no check-in until 3 unless they paid half a night’s rate. Some who went to the desk had to wait ages while the same uniformed man scrolled on his phone, only to be told curtly they’d have to switch rooms or floors. Just bizarre behavior all around. Thankfully, after 3 p.m. when the staff shift changed, everything improved. The new front desk staff were kind and helpful, and the rest of the stay was normal: clean lobby, good breakfast setup, comfortable beds, nice rooms. Bathrooms could use some updating, but nothing awful. Overall, aside from one of the most bizarre check-in experiences I’ve ever had (and we travel often as a soccer family), the stay itself was fine. But between the awkward elevator incident, the inconsistent check-in policy, and the “meh” location, I wouldn’t rush back to this property.

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