Crowne Plaza Auburn Hills by IHG

4.0
1439 reviews
Service with a smile.

About

Luxury HotelWedding VenueConference CenterBusiness Meeting LocationsCrowne Plaza
Just north of Detroit, Crowne Plaza® Auburn Hills is where productivity meets personality. Whether you're here for a campus visit, corporate event, or local escape, our location offers easy access to Oakland University, Meadow Brook Hall, and the energy of Pine Knob Music Theatre. Explore upscale shops in nearby Rochester and Birmingham or make a day of it at Great Lakes Crossing and Canterbury Village. Following a full property renovation in 2024, our hotel offers a modern, welcoming space designed for how you travel now. Guests love our proximity to Topgolf and Cranbrook’s museums. Here for a celebration or conference? We offer 7 flexible event venues totaling 5,000 sq. ft. of space and an attentive team to help make it memorable. Between meetings or after exploring the area, unwind with a swim in our indoor pool or recharge in the sauna. Dine on American favorites and Michigan craft beer at The Auburn Standard. With free Wi-Fi, a 24-hour business center, premium bedding, and thoughtful details in every room, you'll find both comfort and connection throughout your stay.

Location

Crowne Plaza Auburn Hills by IHG
1500 Opdyke Rd, Auburn Hills, MI
48326, United States

Hours

Reviews

4.0
1,439 reviews
5 stars
678
4 stars
383
3 stars
166
2 stars
81
1 star
131

What are people saying?

AI-generated from recent customer reviews

Staff Service

Many customers praised the friendly and accommodating staff, particularly mentioning bartenders Haylie and Julie for their exceptional service.

Cleanliness

While some guests reported clean and well-maintained rooms, others highlighted issues with housekeeping and cleanliness in certain areas.

Room Quality

Feedback on room quality was mixed, with some guests appreciating the renovations and comfort, while others noted outdated features and maintenance issues.

Dining Experience

The food quality received positive remarks, especially from the restaurant, but some guests experienced unavailability of menu items.

Customer Service Issues

Several reviews pointed out poor customer service experiences, particularly at the front desk, which negatively impacted guests' stays.
  • RR
    Richie
    4 days ago
    1.0
    One of the worst hotels , on the planet , had a reservation for me my wife and my two daughters gave my name and my wifes name she goes in to check in she get told only i can check in only ? Then I go to proceed inside and im locked out waves at the lady several times this is the main entrance at 440pm , shes just playing on her phone kids where excited to swim absolute joke of a place go anywhere but here , then when I called speak to supervisor I got a case manager name vatila or whatever mind you no English whats so ever explain exactly this she ses oh your freind cant check in im sorry , beyond special get qualified employees
  • CC
    Chaylabear
    6 days ago
    5.0
    I stayed here for two nights and everything inside was clean. The atmosphere was really nice and inviting. I don’t think I have been to a better Hotel. This is my first time staying in a hotel alone, but the room was very clean and gorgeous. I felt safe the whole time and the bathroom was very spacious. I have literally no complaints. I would 10 out of 10. Recommend this Hotel. Rabi at the front was very nice upon checking out and the process was very easy.
  • JP
    John Pfeffer
    6 days ago
    5.0
    I had stayed at this property many times up until a few years ago. I had heard that it was renovated recently and was open to trying it again. What an improvement! More modern, but also much cleaner, and significant improvements to bedding, restaurant and so much more. Excellent value as well.
  • LL
    Leon Looney
    Dec 31, 2025
    5.0
    Amelia, Robbie, Jennifer and Mike were all very nice, hospitable and accommodating 😃 My wife and I have stayed here before and it’s always been a pleasant experience 😃 I’ll surely return! Thank you so very much!
  • TH
    Tom Humphreys
    Dec 27, 2025
    5.0
    Janet at the Front Desk exceeded all expectations with friendly, prompt and accurate service!!

Frequently Asked Questions About Crowne Plaza Auburn Hills by IHG

Does Crowne Plaza Auburn Hills have a pool?

Yes, Crowne Plaza Auburn Hills has an indoor pool.

What are the check in and check out times?

Standard times are check in after 3pm and check out at noon. Early check-in and late check-out times are available when booking directly with IHG.