Business Details
About
HotelWedding VenueBusiness Meeting LocationsHoliday Inn Express
The staff of the beautiful new Holiday Inn Express & Suites Alpena is eager to exceed your expectations. Our hotel features over-sized guest rooms and suites luxuriously complimented by triple sheeted pillow topped mattresses, rich furnishings and all of the amenities that you have come to expect including a microwave and refrigerator.
Whether you are visiting the Alpena area for business or pleasure, Alpena provides the perfect backdrop for an array of outdoor activities and has a number of historic landmarks. Tour the Thunder Bay National Marine Sanctuary and view Lake Huron’s shipwrecks without getting wet aboard Lady Michigan, Alpena Shipwreck Tours’ glass-bottom boat. Spend time exploring beaches, tucked-away stores and restaurants. Build sandcastles on Starlite Beach or visit the Presque Isle Lighthouses. Visit Northern Lights Arena to watch a hockey game, or play a round of championship quality golf at the Alpena Golf Club.
During your stay with us, you will enjoy the conveniences of our complimentary Express Start hot breakfast bar featuring our trademark cinnamon rolls and the option to make your own pancakes, free Wi-Fi service throughout the hotel and our meeting room, HD televisions, heated indoor swimming pool, fitness center, 24-hour business center and guest laundry. Whether you're in town to get out of town or are simply passing through, the Holiday Inn Express & Suites Alpena is your gateway to the great outdoors.
Location
Holiday Inn Express & Suites Alpena - Downtown by IHG
225 River Street, Alpena, MI
49707, United States
Hours
Reviews
4.3
580 reviews
5 stars
372
4 stars
124
3 stars
33
2 stars
16
1 star
35
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, including unprofessional responses from management and staff.
Cleanliness Issues
Several guests reported cleanliness problems, including dirty rooms and unpleasant odors.
Room Quality
While some guests praised the spaciousness and comfort of the rooms, others experienced issues such as bed bugs and inadequate maintenance.
Breakfast Quality
The breakfast received mixed reviews, with some guests enjoying it while others noted missing items and poor quality.
Location and Amenities
The hotel’s location near downtown and the river was frequently praised, along with the availability of amenities like a pool and gym.
- TCTM CampDec 2, 20251.0We have stayed at this hotel many times over the years. Our recent stay we had the room next to us sneak in 2/3 large dogs that continued to bark and disrupt us. Contacted the front desk where there was no manager on staff. William at the front desk said they had service dogs and they could have them even though the Holiday Inn has a no pet policy. Then William changed his mind and said they were going to be fined because they shouldn't have dogs. He went to the room to check. I asked if they could move them to another room and he said no they can't because they would have to do special cleaning to get the room disinfected for the next guest and they didn't want to pay for that twice. Because the dogs kept barking with every little noise, we decided to move to another room. We had arrived back to the hotel at 9:45 p.m. and didn't get settled in to our new room until after midnight. This was unacceptable. I contacted the General Manager Jonna Radle and asked her to contact me. She did with a complete unprofessional attitude and said they moved us to another room gave me some points and doesn't know what else I would want. She was argumentative and then hung up on me. This hotel must be desperate to have her in a management position. I'll let everyone I know to not go to this hotel. Poor management all the way around! ****As you can see the unprofessional response from this so called manager Jonna.**** Thankfully there's a new hotel in Alpena called Hampton Inn and Suites.
- BVBrian VictorNov 25, 20254.0Nice older hotel. Great coffee in the lobby! Good free breakfast. Cool location! A great choice in Alpena.
- WAWilliam AaronNov 21, 20255.0Great hotel. Rooms were very nice. Right on the river. Hard to get to. Streets in that area are confusing.
- LSLinda SzilagyeNov 16, 20255.0Kind, helpful staff. They gave us tips on what to do in area, and restaurants in town. Hotel was clean, well maintained. Pool was warm. Work out room, clean and well lit. Our room had view of river. Beautiful view, especially at night, when city lit up. Breakfast staff served a delicious breakfast. Food choices varied. Housekeeping staff friendly.
- MAMadeline AguillonNov 11, 20251.0My bed had bed bugs. I woke up with bites all over my arms. When I brought it to the front desk their response was how they wished the cleaning supervisor was there to check the room, and if I was sure it wasn’t an allergic reaction to the sheets. It was clear I had bites. I asked for a refund and she couldn’t approve it, I needed the manager. They were not there and I had to leave for a meeting. Instead of calling since I left my information, they simply emailed me a receipt showing the refund. It was of course the least they could do but a phone call acknowledging the issue would have been better customer service. I stay here often for work and will now be needing to figure out other accommodations when I go. Would not recommend
Frequently Asked Questions About Holiday Inn Express & Suites Alpena - Downtown by IHG
What are the check-in and check-out times at Holiday Inn Express & Suites Alpena - Downtown?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Is breakfast included during the stay at Holiday Inn Express & Suites Alpena - Downtown?
Yes, a free breakfast is available featuring a buffet breakfast including their trademark cinnamon rolls and pancake options.
Does the hotel offer free Wi-Fi access to guests?
Yes, free Wi-Fi is available in public areas throughout the hotel.
Are pets allowed at Holiday Inn Express & Suites Alpena - Downtown?
No, pets including cats and dogs are not allowed at this property.
What accessibility features does Holiday Inn Express & Suites Alpena - Downtown provide?
The hotel provides accessible parking and is mobility accessible. It also has an elevator for guest convenience.
Are there fitness facilities available at this hotel?
Yes, there is a free fitness center available which includes elliptical machines, free weights, and treadmills.
Is there a business center at the hotel?
Yes, a 24-hour business center is available for guests.
Is Holiday Inn Express & Suites Alpena - Downtown located near any grocery or convenience stores?
Yes, there is a convenience store nearby which can be useful for guests needing to pick up essentials during their stay.
What nearby attractions can guests visit when staying at Holiday Inn Express & Suites Alpena - Downtown?
Guests can explore the Thunder Bay National Marine Sanctuary, see historic landmarks, visit Starlite Beach and Presque Isle Lighthouses, or watch a hockey game at Northern Lights Arena.
Can guests use local shuttle services to explore nearby areas?
Yes, the hotel offers a local shuttle that guests can use to travel conveniently to nearby places and attractions such as shops, restaurants, and entertainment venues.