Holiday Inn Express & Suites Allen Park by IHG

Reviews

• AS

  AustinBach Salon

  Feb 17, 2026
  5.0
  Amazing stay! Amazing breakfast! Amazing staff!
• NW

  Nicole Williams

  Feb 15, 2026
  1.0
  I over heard management talking to her employees. Let me say no manager should ever speak to them the way she did. Putting them down, cursing, saying she don’t have time for them. Everyone else besides the manager towana I believe her name is was polite.
• MG

  Mateo Gebon

  Feb 8, 2026
  5.0
  I’ve stayed here for work a number of times now, and it’s been a decent place to stay each time. The rooms seem neat and clean, and the staff seems friendly. Breakfast is nice and varied, and the lobby makes for a comfortable place to eat. The shower pressure is quite pleasant. So far, I haven’t had any issues, and I’ll definitely stay here again.
• YV

  Yanahaira Velazquez

  Feb 1, 2026
  5.0
  Excelente lugar, habitaciones grandes, desayuno buffet todos los días americano, cuenta con alberca, artículos de farmacia, aseo personal botanas, tiene cajero, servicio a la habitación, amplio estacionamiento y se encuentra cerca de buenos lugares para cenar
• EM

  Emma McInnis

  Dec 7, 2025
  1.0
  We had a HORRIBLE experience at this hotel. We’ve stayed multiple times and usually love it however this time we got stuck in the elevator with multiple children for 30 minutes with no help from hotel staff after calling. We were under the weight & person limit and had to contact 911 to get the fire department to come claw the doors open to get us out. The front desk worker let us know AFTER we were rescued that she saw us go in and thought the elevator might not hold. If staff is aware the limit is different than the sign posted on the wall, CHANGE the signs. Not only did not staff check on us after we were rescued, we were offered no medical attention or even asked if we were okay after we told them we were jolted by the elevator as well as we had multiple kids and pregnant person on the elevator. After speaking to management, and informing them that we were hung up on by hotel staff (who was clearly undertrained in an emergency situation) WHILE stuck on the elevator asking for help, we were hardly offered a discount on our rooms. We had crying, panicked young children including one infant on this elevator and cannot believe the way the staff at this hotel handled this. We were told it was our fault for too many people on the elevator (we had 6 people under the posted limit and were FAR under the weight limit). If we could have left that night and made it home before 3 am we would have but unfortunately we were too far from home. This hotel needs a SERIOUS update in safety training and to update their elevator signage before this happens to another family. While checking out we were also told by staff that this situation has happened to staff members before so clearly nothing has been done to fix this elevator and they still let people ride it. A very unfortunate situation that could have been avoided with proper training and updated elevator signage.

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