Business Details
About
HotelBest Western
At the Best Western Plus Waterville Grand Hotel you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Waterville Grand Hotel will stand out among other hotels in Waterville,ME. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus Waterville Grand Hotel will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
Location
Best Western Plus Waterville Grand Hotel
375 Main St, Waterville, ME
04901-4924, United States
Hours
Reviews
3.7
1,034 reviews
5 stars
407
4 stars
270
3 stars
143
2 stars
90
1 star
124
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted significant cleanliness problems, including dirty rooms, mold, and unpleasant odors.
Staff Performance
Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and unhelpfulness.
Amenities and Maintenance
Guests noted that the hotel is outdated and in need of maintenance, with issues like broken amenities and poor ventilation.
Breakfast Quality
The breakfast received positive feedback, with many guests considering it one of the best aspects of their stay.
Safety Concerns
Several reviews raised alarms about safety issues, including the presence of unsavory characters and cleanliness standards that made guests feel unsafe.
- LLLevi LucasDec 26, 20251.0Charged my daughter n brother and friend to swim on my account couldve added the kids for free for the room. Lady was really rude at the pool. Would not suggest to bring family there for a motel with a pool.
- BSBeth StormsDec 6, 20254.0Ladies at front desk were a 10 star.the wait staff dinner, slow and wearing old messy clothes with crocks .food was ok.hamburer well cooked but bun was soggy. The lady at front desk went beyond her duty trying to find us a ride.good mini vacation.
- PDPatrick DoughtyOct 19, 20255.0Clean rooms, great staff and excellent food.
- LDLynn DavisOct 18, 20253.0Pool is indoors & heated. However the stairs are steep & slippery. Hot tub is all covered up in a tarp, so potentially not working. The entire hotel could use a little bit of an update, but overall there's nothing wrong with it. Thermostat seems to be for looks only, as I couldn't actually change the room temperature. Today's quoted room price is $100 less than when I booked the room about a month ago, so that's annoying.
- MCmichael chenOct 18, 20251.0Old and not clean
Frequently Asked Questions About Best Western Plus Waterville Grand Hotel
Does Best Western Plus Waterville Grand Hotel offer free breakfast?
Yes, the hotel provides free breakfast for guests.
Is there a concierge service available at Best Western Plus Waterville Grand Hotel?
Yes, concierge services are available to assist guests.
Can guests use a fitness center at the Best Western Plus Waterville Grand Hotel?
Yes, there is an in-house fitness center available for guests.
Is room service provided at Best Western Plus Waterville Grand Hotel?
Yes, room service is available to guests at the hotel.
Does Best Western Plus Waterville Grand Hotel offer free WiFi?
Yes, free WiFi is available throughout the property.
What are the check-in and check-out hours at Best Western Plus Waterville Grand Hotel?
The hotel is open 24 hours every day, with flexible check-in and check-out times.
Is Best Western Plus Waterville Grand Hotel a smoke-free property?
Yes, the hotel is a smoke-free property.
Where is Best Western Plus Waterville Grand Hotel located?
The hotel is located at 375 Main St, Waterville, ME 04901-4924, USA.
Are there nearby fitness facilities to Best Western Plus Waterville Grand Hotel?
Yes, the Waterville Swim & Fitness Center is nearby, offering additional gym and swimming options for guests.
Where can I find local dining options near Best Western Plus Waterville Grand Hotel?
O'Brien's Irish Restaurant & Pub is a nearby dining option where guests can enjoy authentic Irish cuisine and a lively pub atmosphere.
How can nearby points of interest enhance my stay at Best Western Plus Waterville Grand Hotel?
Guests can enjoy the nearby Waterville Swim & Fitness Center for exercise and relaxation, and visit O'Brien's Irish Restaurant & Pub for meals, making for a well-rounded stay experience.