Business Details
About
Hotel
At the Best Western Plus Waterville Grand Hotel you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Waterville Grand Hotel will stand out among other hotels in Waterville,ME. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus Waterville Grand Hotel will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
Location
Best Western Plus Waterville Grand Hotel
375 Main St, Waterville, ME
04901-4924, United States
Hours
Reviews
3.7
1,031 reviews
5 stars
406
4 stars
268
3 stars
144
2 stars
90
1 star
123
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted significant cleanliness problems, including dirty rooms, stained linens, and unpleasant odors throughout the hotel.
Staff Performance
Customer service experiences varied widely, with some guests praising friendly staff while others reported rudeness and unhelpfulness, particularly at the front desk.
Breakfast Quality
The hotel’s breakfast received positive feedback, with many guests describing it as excellent and a standout feature of their stay.
Facility Condition
Many reviews noted that the hotel is outdated and in need of renovations, with complaints about the overall condition of the rooms and common areas.
Safety Concerns
Several guests expressed concerns about safety, mentioning issues such as the presence of unsavory individuals in the hotel and the overall feeling of insecurity.
- PDPatrick DoughtyOct 19, 20255.0Clean rooms, great staff and excellent food.
- LDLynn DavisOct 18, 20253.0Pool is indoors & heated. However the stairs are steep & slippery. Hot tub is all covered up in a tarp, so potentially not working. The entire hotel could use a little bit of an update, but overall there's nothing wrong with it. Thermostat seems to be for looks only, as I couldn't actually change the room temperature. Today's quoted room price is $100 less than when I booked the room about a month ago, so that's annoying.
- MCmichael chenOct 18, 20251.0Old and not clean
- MCMichael ChapmanOct 10, 20255.0Super clean the food from the pub was great and a real breakfast!
- JWJune WilsonOct 5, 20255.0The King Suite is lovely!! The hotel staff so very helpful and friendly.
Frequently Asked Questions About Best Western Plus Waterville Grand Hotel
Does Best Western Plus Waterville Grand Hotel offer free breakfast?
Yes, the hotel provides free breakfast for guests.
Is there a concierge service available at Best Western Plus Waterville Grand Hotel?
Yes, concierge services are available to assist guests.
Can guests use a fitness center at the Best Western Plus Waterville Grand Hotel?
Yes, there is an in-house fitness center available for guests.
Is room service provided at Best Western Plus Waterville Grand Hotel?
Yes, room service is available to guests at the hotel.
Does Best Western Plus Waterville Grand Hotel offer free WiFi?
Yes, free WiFi is available throughout the property.
What are the check-in and check-out hours at Best Western Plus Waterville Grand Hotel?
The hotel is open 24 hours every day, with flexible check-in and check-out times.
Is Best Western Plus Waterville Grand Hotel a smoke-free property?
Yes, the hotel is a smoke-free property.
Where is Best Western Plus Waterville Grand Hotel located?
The hotel is located at 375 Main St, Waterville, ME 04901-4924, USA.
Are there nearby fitness facilities to Best Western Plus Waterville Grand Hotel?
Yes, the Waterville Swim & Fitness Center is nearby, offering additional gym and swimming options for guests.
Where can I find local dining options near Best Western Plus Waterville Grand Hotel?
O'Brien's Irish Restaurant & Pub is a nearby dining option where guests can enjoy authentic Irish cuisine and a lively pub atmosphere.
How can nearby points of interest enhance my stay at Best Western Plus Waterville Grand Hotel?
Guests can enjoy the nearby Waterville Swim & Fitness Center for exercise and relaxation, and visit O'Brien's Irish Restaurant & Pub for meals, making for a well-rounded stay experience.