Business Details
About
HotelTru by Hilton
Our Tru by Hilton Portland Airport Area hotel combines modern with rugged, just across the street from the Maine Mall and some of the best coastlines on the East Coast. Free WiFi, a huge bathroom and 55-inch TV create a beautiful balance in each room. A comfortable mattress makes you want to sleep while 60 DIRECTV channels make you want to stay awake.
Breakfast is fun. From healthy to indulgent, selection abounds with our ‘Build your Own’ Breakfast toppings bar featuring 30 sweet and savory toppings for cereal, bagels, yogurt and more. Grab snacks, drinks, light meals and single-serve wine and beer in the 24/7 market.
Work, play, lounge and eat in the four-zoned lobby. Get in a workout in the fully equipped fitness center.
Affordable travel now comes with unexpected things – like certainty.
Location
Tru by Hilton Portland Airport Area
369 Maine Mall Road, South Portland, ME
04106, United States
Hours
Reviews
4.4
921 reviews
5 stars
584
4 stars
204
3 stars
62
2 stars
27
1 star
44
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted problems with room cleanliness, including dirty floors and unclean bathrooms.
Service Quality
Customer service experiences varied, with some guests praising friendly staff while others reported rude interactions and poor management response.
Noise Concerns
Several guests mentioned noise disturbances from the highway and thin walls, making it difficult to sleep.
Breakfast Experience
Breakfast service received mixed reviews, with complaints about limited options and staff behavior during breakfast hours.
Location and Value
The hotel is well-located near the airport and shopping areas, with many guests appreciating the value for the price.
- JCJonathan CroweJan 5, 20265.0Convenient to airport w shuttle
- JAJim AnderschatJan 3, 20263.0We stayed here a couple of nights during the Christmas holidays and were quite satisfied with the stay. Comfortable, but small room that needed refills of soap and shampoo. The breakfast was good with ample sitting areas. Parking is tough here. Very few spaces so we had to walk a way to get to the hotel after parking. Overall, a good place and we would stay here again.
- SSStuart SmithDec 23, 20254.0Always stay here the night before an early flight out of PWM. Newer building, so plenty of USB power outlets. Lack of help is starting to show, but still better than other hotels in the area.
- PCpau coronaDec 1, 20251.0Horrible service I left my phone behind in my room and called the next day. The receptionist lady acted like she was going to help me two weeks ago asked for my name, address, card information, and powered off my phone in the office when i was on the phone with her so I cannot track it anymore (i turned on find my iphone and she complained it was loud) as well as she took my debit card information(to ship back). And she said she would contact me and call me when they’d do that and it’s been two weeks of me calling almost daily and no updates i asked to speak to the supervisor and apparently there is none! I received a message from the bank this morning that somebody deactivated my apple pay. Really sketchy and rude employees. Hopefully they read this at least and start caring before i have to get police involved.
- JFJosh FNov 28, 20252.0Not the best choice if you are a light sleeper as the hotel is far too close to the highway. Can hear the cars from the highway in room. Every time a truck hits the rumble strips it’s as loud or louder than an alarm going off in the room. Garbage truck also showed up at 5:15am to collect the dumpsters making additional noise outside the room clanking metal.
Frequently Asked Questions About Tru by Hilton Portland Airport Area
What are the check-in and check-out times at Tru by Hilton Portland Airport Area?
Check-in time is 3:00 PM and check-out time is 12:00 PM.
Is breakfast included and what options are available?
Breakfast is available for free with a 'Build your Own' Toppings bar featuring 30 sweet and savory toppings.
Does Tru by Hilton Portland Airport Area provide free Wi-Fi?
Yes, free Wi-Fi is available in public areas along with a public internet terminal.
Are pets allowed at the hotel?
Yes, both cats and dogs are welcome at the hotel.
What accessibility features does the hotel offer?
The hotel offers accessible parking, accessible elevators, and is mobility accessible.
Is parking available and is there a fee?
Self-parking is available for free at the hotel.
Does Tru by Hilton Portland Airport Area provide airport shuttle service?
Yes, there is a free airport shuttle service available for guests.
What fitness amenities are available on-site?
A free fitness center is available for all guests to use.
What nearby restaurants can guests visit for dining?
Guests can visit nearby restaurants such as Blue Wave Grille, Chipotle Mexican Grill, Cracker Barrel, Chili's Grill & Bar, and Starbucks for various dining options.
What nearby shopping options are available to guests?
Guests can explore shopping at The Maine Mall area including Mattress Firm, Lane Bryant, Brighton Collectibles, RadioShack, Payless ShoeSource, and Toys"R"Us.
Are there any nearby entertainment or event venues?
Yes, guests can visit PortConMaine for arts and entertainment events.