Certified by Holiday Inn Express & Suites Freeport - Brunswick Area by IHG • Mar 01, 2026
Reviews
4.0
514 reviews
5 stars
233
4 stars
154
3 stars
56
2 stars
25
1 star
46
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Several reviews highlighted issues with room cleanliness, including dirty linens and unclean bathrooms.
Staff Service
While many guests praised the friendliness and helpfulness of the staff, there were notable complaints about rudeness and poor customer service experiences.
Breakfast Quality
The breakfast offerings received mixed reviews, with some guests appreciating the variety while others found it lacking in options and quality.
Noise Issues
Multiple guests reported significant noise disturbances from nearby highways, affecting their sleep quality.
Room Maintenance
There were frequent mentions of maintenance issues, including malfunctioning air conditioning, leaking ceilings, and broken amenities.
BD
Britney Deveault
5 days ago
5.0
Clean rooms. Friendly Staff
JW
Jake Weaver
Feb 22, 2026
1.0
Traveling with kids and no advertisement that their pool is broken, management pretty much said sorry go somewhere else. As an IHG member using my points on this stay it’s pretty upsetting.
JJ
JoAnne
Feb 21, 2026
5.0
Pool was a little slimy but kids had fun. Room was pretty clean for the most part. There was a soap spill under sink that was missed but otherwise it was good. Good location. And pretty clean compared to other hotels in the area
AS
Andrew Snape
Feb 16, 2026
3.0
The woman who checked us in and out was very friendly, kitchen staff were also very friendly. The hotel itself wasn’t bad, but it could’ve been cleaner. The pool was disgusting and covered in buildup on the sides. Our room was relatively clean, however when we stripped the bed before checkout we realized it was missing a sheet and that there was a yellow stain on the mattress. The shower also wasn’t very clean. This hotel is very conveniently located!
SD
Shana Dube
Feb 7, 2026
2.0
We booked 2 rooms as close together for our daughter’s birthday. The rooms were very close and the employee at the desk was very nice!
One room felt like the air conditioning was on, despite the heat being set to 78 and running non stop for the entire time we were there.
The other room’s ceiling was leaking this morning, resulting in many personal items being soaked.
We travel for sports year round and unfortunately we will be avoiding stays at this hotel franchise.
Frequently Asked Questions About Holiday Inn Express & Suites Freeport - Brunswick Area by IHG
What time can I check in and check out at Holiday Inn Express & Suites Freeport - Brunswick Area by IHG?
Check-in time is at 4:00 PM and check-out time is at 11:00 AM.
Does the hotel offer free breakfast?
Yes, the hotel provides free buffet breakfast to all guests.
Is the hotel accessible for guests with mobility issues?
Yes, the hotel is mobility accessible and provides accessible parking as well as an elevator.
Are pets allowed at the Holiday Inn Express & Suites Freeport?
No, pets including cats and dogs are not allowed at the hotel.
Does the hotel have an on-site fitness center and swimming pool?
Yes, the hotel offers a free fitness center with a treadmill and an indoor pool with a hot tub.
Is free parking available for guests at this hotel?
Yes, free parking is available for all guests at the hotel.
What health and safety measures does the hotel have in place?
The hotel uses commercial grade disinfectants, provides additional sanitation in food areas, enhanced cleaning in common areas and guest rooms, removes high-touch items, offers sanitizer, and trains employees in cleaning and hand washing procedures.
Are there any nearby dining options guests should know about?
Yes, nearby dining options include Sunrise Cafe, known for coffee and American cuisine, Athena's Cantina, a Mexican restaurant, and Dimillos, a fast food restaurant.
What nearby conveniences are available to guests at the hotel?
Nearby conveniences include Royal River Natural Foods for groceries, Circle K convenience store and gas station, and Colleen Brink Salon for beauty and hair care services.
Are there any nearby attractions or places of interest for guests visiting the area?
Guests can explore local distilleries such as Maine Distilleries and Cold River Vodka, or visit various antique and thrift stores like Pillars Antiques and ReStyle.
Brand Certified Facts from Holiday Inn Express & Suites Freeport - Brunswick Area by IHG
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Certified March 01, 2026Yext Knowledge Graph
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