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Best Western Freeport Inn

3.7
(644 reviews)

Business Details

31 US ROUTE 1, Freeport, ME
04032-7000, United States
(207) 865-3106
http://bestwestern.com

About

HotelBest Western
Located in Freeport,ME, the Best Western Freeport Inn is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Location

Best Western Freeport Inn
31 US ROUTE 1, Freeport, ME
04032-7000, United States

Hours

Reviews

3.7
644 reviews
5 stars
261
4 stars
164
3 stars
89
2 stars
44
1 star
86

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; some guests praised individuals like Rosh and Hailey for their helpfulness, while others reported rude and unprofessional behavior from management and front desk staff.

Cleanliness Issues

Numerous reviews highlighted problems with cleanliness, including dirty rooms, mold, and unkempt common areas, leading to a negative perception of hygiene standards.

Room Quality

While some guests found rooms spacious and comfortable, others reported outdated decor, maintenance issues, and discrepancies between booked and received room types.

Check-in Experience

Many customers experienced slow check-in processes and confusion regarding room locations, particularly with the hotel having multiple buildings.

Value for Money

Guests generally felt the hotel offered good value for the price, especially for budget travelers, but many expressed disappointment over the lack of included amenities like breakfast.
  • AR
    Ahavah Rigney
    Feb 2, 2026
    1.0
    The workers here were incredibly rude here saying that we left the room a mess and would be fined, the room was left fine. The room was already in bad shape, the door hinges to the lock was totally pulled out with the screws visible someone can easily break in. This hotel is not expensive and had been junk for a while. Do better!!! Do not come to this hotel it’s a waste of money!!!
  • DL
    Dex Lavin
    Jan 29, 2026
    3.0
    If it weren't for Nicole and Hailey I would have called the Maine Attorney General's office and accuse Best Western of fraud with the blatant switcheroo they pulled on me the other day. I booked a room in one hotel only to be told no, it's a different hotel next to the construction. I hope Best Western appreciates the kind of courtesy and professionalism that Nicole and Hailey bring to this winter motel. Instead of a Steven King novel it turned out to be a John Irving novel thanks to those two. They helped make my stay better than it was going to be. you can't find young people like them anymore so you'd better keep them happy. Also if you wonder if I'm just some lunatic, i want you to know that I once worked for the Jamaica Tourist board and i helped write the book on hospitality in Jamaica in 1991. Do better for your customers. Be like Nicole and Hailey or don't call yourselves a "Best Western."
  • BG
    Brandon Gomm
    Jan 27, 2026
    5.0
    During one of the biggest snow storms this year me and my fiancé ended up here after my car broke down I made the staff aware my car was broke down and they were more than helpful . After getting my car fixed and put back together I needed to jump start my car and being it was 10 o'clock during the storm after fixing it in the parking lot ROSH the awesome gentleman working the front counter was absolutely amazing in asking if I needed help and when I did say yes I need to jump start my car he went above and beyond to help me out and I got my car running !!! I will say I've seen some reviews about this place and I disagree whoever heartedly with all the negative reviews.... I can say any trips near Portland or Freeport or surrounding areas in the future there will be absolutely NOWHERE else me and my fiancé will be staying !!!! Thank you so much from the bottom of my heart rosh you rock! And to the rest of the staff here you guys are awesome thanks for everything 💗
  • CM
    Carl Malinowsky
    Dec 30, 2025
    5.0
    We stayed here for 4 nights in December. We were in room 301. There are two buildings seperate buildings which seems to not be advertised well. Everything was clean. It's definitely an older building but it is updated. The bed was extremely comfortable. The TV was solid and the DirectTV package was very good. Everything worked properly. The place was quiet. The check in was rather slow. I used Best Western Travel/Gift cards and apparently it didn't show up in their system even though it said they did on the app and website. It slowed the process down. No breakfast was a minor complaint but I'm sure that is because there's a really good cafe next door. For the price we paid, this was a great deal. This is a completely functional room with mini fridge and microwave and good chairs etc. Everything worked as it should. I would definitely recommend this hotel to anyone that needs a hotel room on a budget but that is not low quality.
  • MB
    molly boyd
    Dec 19, 2025
    2.0
    The location is convenient and the rooms are fairly clean (though outdated) but the service is absolutely terrible. Check-in is a nightmare because of the people. There is also no wifi in the top building; receptionists know this but will give you the run-around and ultimately don't care. Does the trick if you're desperate, but you can do better, babe.

Frequently Asked Questions About Best Western Freeport Inn

Does the Best Western Freeport Inn have a bar on the premises?

Yes, the Best Western Freeport Inn has a bar available for guests.

Are pets allowed at the Best Western Freeport Inn?

Yes, pets are welcome at the Best Western Freeport Inn.

Brand Certified Facts from Best Western Freeport Inn

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