Business Details
About
Hotel
Located in Freeport,ME, the Best Western Freeport Inn is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Hours
Reviews
3.7
637 reviews
5 stars
256
4 stars
164
3 stars
88
2 stars
43
1 star
86
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff were praised for being helpful, while others were reported as rude and unprofessional.
Cleanliness
Numerous complaints about cleanliness, including dirty rooms and common areas, with some guests noting specific issues like hair and mold.
Room Quality
Rooms varied in quality; some guests found them spacious and comfortable, while others reported issues like outdated decor and maintenance problems.
Location
The hotel is well-located near attractions, but some guests were frustrated by the need to travel to different buildings for their rooms.
Amenities
Lack of basic amenities such as breakfast and functioning facilities (like the pool) led to dissatisfaction among guests.
- SPSue PechtNov 11, 20255.0This was a place to stay for our trip to LL Bean. Rosh at the front desk was extremely helpful with our room and the amenities.
- BBBethNov 11, 20254.0Big room! Bed was very comfy. Rosh was very helpful. As was. Keith.
- PBPickle BillNov 5, 20251.0the rooms are dirty and aren’t cleaned half the time room staff is rude and will ignore you. I’ve found bugs and mold behind beds and the tv the front desk and the gm are very rude to customers and will always ignore and treat you like trash do not go here!
- JLJoseph LovettOct 14, 20253.0This is the oddest hotel we have ever stayed in. The website does not mention that there are two separate buildings. We reserved a river-view king room which you have to drive to from the office because it is across the river. Then there is road construction right in front of the buildings (not the hotel's fault} so you have to drive further down the road turn around and come back up to the river-view building. This building is 3 stories and does NOT have an elevator, so if you have mobility issues you don't want to stay in this building. I do not know if the main building has an elevator or not. I feel the website should have made it very prominent there is no elevator. The website states there is a bar/lounge. Well, there isn't. There is a cafe that serves breakfast and lunch in the same parking lot as the main building. Also, this location does not provide a free continental breakfast like most BWs. The king room is spacious though and clean. The bed is comfortable. However, there was no blow dryer in our room. I stopped in the office in the morning and requested one be put in the room because I did not want to get charged for a missing hair dryer. We were out all day and when we came back housekeeping had been here but still no hair dryer. I tried using the phone in the room, but it must not be hooked up because no dial tone. I called from my cell phone and finally on the third call someone answered. The clerk stated he would have a dryer delivered to our room this evening or tomorrow. We will see if it arrives. Update: The blow dryer never did arrive. One other issue was how bright the room was with all of the lights turned off. Usually, such things are a result of bright lights outside. I'm this case, it was because of an entry light that did not shut off completely (a night light?) and the bright green light on the ceiling mounted smoke detector.
- GGGreg GOct 14, 20253.0The hotel was in a great location, Freeport Maine is a nice town with plenty to do. The outside of the hotel looked nice however the room was dirty. Hairs all over the floors and baseboards. Side tables dirty. The worst part was the bathroom. Old moldy bathtub and the drain was clogged. Thankfully the linens and towels were fairly clean. This hotel has potential to be great, hopefully these problems can be resolved.
Frequently Asked Questions About Best Western Freeport Inn
Does the Best Western Freeport Inn have a bar on the premises?
Yes, the Best Western Freeport Inn has a bar available for guests.
Are pets allowed at the Best Western Freeport Inn?
Yes, pets are welcome at the Best Western Freeport Inn.
Is the Best Western Freeport Inn a smoke-free property?
Yes, the hotel is a smoke-free property.
Does the Best Western Freeport Inn offer free Wi-Fi to its guests?
Yes, free Wi-Fi is available at the Best Western Freeport Inn.
What are the operating hours of the Best Western Freeport Inn?
The Best Western Freeport Inn is open 24 hours daily.
Where is the Best Western Freeport Inn located?
It is located at 31 US ROUTE 1, Freeport, ME 04032-7000, USA.
Is there a restaurant available at the Best Western Freeport Inn?
Yes, the hotel has a restaurant on site for guests.
What nearby dining options are available to guests of the Best Western Freeport Inn?
Guests can enjoy meals at Freeport Cafe, an American diner located close to the hotel.
Are there fitness facilities near the Best Western Freeport Inn?
Yes, the Casco Bay YMCA, offering gym and fitness classes, is nearby and accessible to hotel guests.
How can guests get to and from the Best Western Freeport Inn?
While specific transit stations are not listed, the hotel’s location on US ROUTE 1 in Freeport, ME provides convenient access to local transportation routes and nearby points of interest.