Best Western Plus Augusta Civic Center Inn

3.9
950 reviews

About

Hotel
At the Best Western Plus Augusta Civic Center Inn you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Augusta Civic Center Inn will stand out among other hotels in Augusta,ME. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus Augusta Civic Center Inn will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.

Location

Best Western Plus Augusta Civic Center Inn
110 Community Dr, Augusta, ME
04330-8009, United States

Hours

Reviews

3.9
950 reviews
5 stars
414
4 stars
283
3 stars
111
2 stars
65
1 star
77

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Multiple reviews highlighted cleanliness problems, including dirty rooms, musty odors, and unclean bathrooms.

Staff Performance

While some guests praised the friendly and helpful staff, others reported rude or unprofessional behavior from front desk personnel.

Breakfast Quality

The breakfast received mixed reviews; some guests enjoyed the variety and quality, while others found it lacking or stale.

Room Condition

Many guests noted that the rooms were outdated and in need of maintenance, with issues like noisy AC units and uncomfortable beds.

Pet Policy

The hotel is pet-friendly, but some guests felt the pet fees were excessive compared to other hotels.
  • AL
    Ayana Luna
    Nov 13, 2025
    5.0
    Ended up coming to this hotel from Boston because our other hotel didn’t work out. The service was perfect. The rooms were immaculate and breakfast was good. I will be coming back again.
  • RD
    Roger Dutil
    Oct 25, 2025
    5.0
    GreAt place clean rooms friendly front desk persons. Great breakfast part of stay
  • MH
    Michael Holtman
    Oct 24, 2025
    1.0
    Hi. I have never been more disgusted in my life. I called for a reservation and was quoted a rate of 189 per night. I asked for a confirmation email during 3 separate phone calls only to not receive it. We get to the hotel and the rate was showing as 309 per night and there was no record of the rate I was quoted anywhere! Plus, my request for an email was not delivered bc when I got here my address and email address was incorrect and not what I gave as an email address. I am thoroughly disgusted and the customer service has been abhorrent.
  • BB
    Bill Buehner
    Oct 14, 2025
    3.0
    The handicap accessible room is really not that great it was hard to get into the room and it is very hard to move in a wheelchair this is room 103
  • WW
    Wilfredo (Will)
    Oct 6, 2025
    5.0
    Very nice hotel and pet friendly if traveling with your babies but it is 50 dollars fees for your pet which I consider it a bit high since must hotel Charge $ 10 dollars Specially if your baby is a 10 pounds Chihuahua, I will say that is the only down points 👇 since I had a great stay there.

Frequently Asked Questions About Best Western Plus Augusta Civic Center Inn

Does Best Western Plus Augusta Civic Center Inn offer free breakfast to guests?

Yes, free breakfast is available for guests at the Best Western Plus Augusta Civic Center Inn.

Is there a fitness center available at the Best Western Plus Augusta Civic Center Inn?

Yes, the hotel has an in-house fitness center for guests to use.