Best Western Plus Augusta Civic Center Inn

3.9
951 reviews

About

HotelBest Western
At the Best Western Plus Augusta Civic Center Inn you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Augusta Civic Center Inn will stand out among other hotels in Augusta,ME. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus Augusta Civic Center Inn will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.

Location

Best Western Plus Augusta Civic Center Inn
110 Community Dr, Augusta, ME
04330-8009, United States

Hours

Reviews

3.9
951 reviews
5 stars
415
4 stars
283
3 stars
111
2 stars
66
1 star
76

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Many customers praised the friendly and helpful staff, highlighting their exceptional service.

Cleanliness Issues

Several reviews mentioned cleanliness problems, including dirty rooms and unpleasant odors.

Breakfast Quality

The breakfast received mixed reviews, with some guests enjoying the variety while others found it lacking.

Room Condition

Numerous guests noted that the rooms appeared dated and in need of updates, with some reporting maintenance issues.

Customer Service Concerns

There were complaints about unprofessional behavior from front desk staff and inadequate responses to customer issues.
  • KB
    kathy bulley
    Dec 14, 2025
    5.0
    Great place to stay. Staff was helpful and friendly. Breakfast was great. Room was great too.
  • AL
    Ayana Luna
    Nov 13, 2025
    5.0
    Ended up coming to this hotel from Boston because our other hotel didn’t work out. The service was perfect. The rooms were immaculate and breakfast was good. I will be coming back again.
  • RD
    Roger Dutil
    Oct 25, 2025
    5.0
    GreAt place clean rooms friendly front desk persons. Great breakfast part of stay
  • MH
    Michael Holtman
    Oct 24, 2025
    1.0
    Hi. I have never been more disgusted in my life. I called for a reservation and was quoted a rate of 189 per night. I asked for a confirmation email during 3 separate phone calls only to not receive it. We get to the hotel and the rate was showing as 309 per night and there was no record of the rate I was quoted anywhere! Plus, my request for an email was not delivered bc when I got here my address and email address was incorrect and not what I gave as an email address. I am thoroughly disgusted and the customer service has been abhorrent.
  • BB
    Bill Buehner
    Oct 14, 2025
    3.0
    The handicap accessible room is really not that great it was hard to get into the room and it is very hard to move in a wheelchair this is room 103

Frequently Asked Questions About Best Western Plus Augusta Civic Center Inn

Does Best Western Plus Augusta Civic Center Inn offer free breakfast to guests?

Yes, free breakfast is available for guests at the Best Western Plus Augusta Civic Center Inn.

Is there a fitness center available at the Best Western Plus Augusta Civic Center Inn?

Yes, the hotel has an in-house fitness center for guests to use.