Regent Porto Montenegro

Reviews

• PT

  Patrick Tran

  Jun 9, 2026
  5.0
  We enjoyed our stay at this hotel. Our premium king bedroom was a good size and well appointed. We particularly enjoyed the pool area and the location which was convenient for strolling around the neighbourhood which we enjoyed doing after meals and in between excursions. The included breakfast was also very good with fresh juices and healthy options. We would not hesitate to recommend this property to our friends and family.
• EC

  Explorer Cheche

  Jun 4, 2026
  5.0
  My stay at Regent Porto Montenegro was honestly 10/10 across the board. From the moment I arrived, the staff were incredibly warm, attentive, and genuinely welcoming. The room was beautifully spacious with stunning views overlooking the seafront, which made the experience even more special. To top it off, the hotel surprised me with a birthday cake in my room and complimentary dessert, such a thoughtful touch that I truly appreciated. The indoor pool was perfect for the moments I wanted to relax without going outside, and the massage at the hotel spa was absolutely divine. Every single thing I needed was provided effortlessly, and the level of service throughout my stay was exceptional. I made sure to personally appreciate the team because they truly went above and beyond. Regent Porto Montenegro exceeded my expectations, and I would gladly return again.
• RA

  Riyadh Albasheri

  May 28, 2026
  2.0
  The hotel has an excellent location right by the marina, and my stay was for 2 days. The staff were very welcoming and helpful. However, for a 5-star hotel, it was a total shock for the following reasons: Ants in the room: Unacceptable for a luxury property Poor Breakfast: Breakfast was included, but the variety of options was very disappointing. No Evening Drinks: I contacted the restaurant in the evening to order, and they shockingly told me that coffee and non-alcoholic drinks were not available at night. Hidden Charges: At checkout, they billed me an extra €91.50 under "Service Charges" with no itemized proof, even though I didn’t order any services. They apply hidden fees, so you must double-check your bill!
• L

  LARA -

  May 28, 2026
  1.0
  الاوتيل كا نظافه الغرفه صراحه صدمه انه خمس نجوم مغبره ونمل بكل مكان حتى الثلاجه والمجلاء حق المطبخ والصاله وريحه المفرش مادري وشهي غريبه ريحه صنه هذا وانا ماخذه ديلوكس مش غرفه وكذا النظافه 🤧 في دشاش بالحمام وهذا يشفع شوي / واحنا طالعين دفعونا رسوم حول 145 يورو كلام فاضي يقول رسوم سيرفس واحنا ماطلبنا ولا شي للغرفه غير مكوى ملابس بس ! غير معقول مايستاهل مبلغ اللي دفعته للغرفه مبلغ وقدره حسافه ف انتبهوا ترا تسالونهم في شي تدفعونه يقول لك لا بس وانت طالع يدفعك حق اشياء مو منطقيه زرف من تحت الطاوله
• MM

  Martin Francis Gilbert Masik

  May 26, 2026
  2.0
  Pre-Arrival & Airport Experience From the outset, the stay began without any pre-arrival communication. No welcome message, no offer of assistance with transfers, and no information about the hotel ahead of arrival. For a property at your level, this kind of proactive outreach sets the tone — and its absence was immediately noticeable. Hotel Orientation & Facilities Upon check-in, there was no walkthrough or explanation of the hotel's facilities, amenities, or services. The only information we received about the pool came because we asked directly. Guests should not have to go fishing for basic information about the property they are staying in. A brief, genuine orientation at arrival costs nothing and adds a great deal. Breakfast The breakfast offering, while visually generous, catered almost exclusively to a European palate. For an international property welcoming guests from around the world, the absence of Asian options — whether congee, dim sum, miso, rice-based dishes, or similar — is a notable gap. Inclusive dining is not a luxury; it is an expectation at this standard of hospitality. The Suite I want to be clear that the suite itself was a genuine highlight. Which is precisely why one omission is so puzzling: there is no bath. Bathroom Toiletries The in-room toiletries told a similar story of unfinished thinking. While the basics were present, there was no toothbrush, no toothpaste, and no comb. Housekeeping & Reception — Ownership & Follow-Through This is where I must be most candid, as it is where the stay fell furthest short. I should note that we visited during shoulder season.When leaving for a late lunch, we made a clear request at reception for our room to be serviced. We returned at 6:00pm to find the housekeeper only just beginning the clean. When I called to raise the issue, the member of staff I spoke with declined to provide any contact details for a supervisor or manager — offering no escalation path whatsoever. What made this worse was what followed: nothing. Not a single follow-up call, no visit to the room, no acknowledgement that the situation had even been flagged internally. We were left entirely in the dark as to whether anyone had taken note of the complaint at all. That silence is, in many ways, more telling than the original delay. No one followed up, no one ensured the request had been completed, and no one appeared to feel any personal responsibility for putting things right. A guest raising a service concern should never be left feeling ignored. The appropriate response — a prompt callback, an apology, confirmation that the issue had been resolved — costs nothing and means everything. This is not an isolated issue of timing — it reflects a broader lack of ownership across both reception and housekeeping. Requests should be acknowledged, tracked, and delivered. A guest should never have to wonder whether what they asked for will happen. Similarly, a request for an ice bucket the previous evening took thirty minutes to arrive. During a busy summer period, one might understand. During a quiet shoulder season with ample staff available, it is simply not good enough. The Towel Card System I will be honest: nothing summarised the disconnect between the hotel's aspirations and its reality quite like the towel card system. Being handed a card at the spa — and informed that losing it would incur a €25 penalty — felt jarringly out of place. This kind of transactional, loss-prevention approach belongs in a crowded three-star resort where management has lost the battle against guests walking off with poolside towels. It does not belong here. It communicates, loudly and unmistakably, that the hotel's default posture toward its guests is one of suspicion rather than trust. At a property positioning itself at the upper end of the market, that is a significant misstep. The cost of replacing a spa towel is trivial compared to the cost of making a guest feel like a potential thief before they have even sat down.

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