Crowne Plaza Budva by IHG

Reviews

• PP

  Pablo

  2 days ago
  5.0
  Warm staff and nice room
• RW

  Roni Wachs

  Sep 22, 2026
  1.0
  לא מומלץ. Really disappointing experience at the hotel's gift shop. We wanted to buy a few souvenirs and pay in cash, but the woman at the counter (dark-haired staff member) refused, saying it was "Monday morning". When we asked why that mattered, she became openly rude and disrespectful, making us feel like we were the ones in the wrong and calling us names. We ended up leaving without buying anything we'd planned to purchase. Such a shame, since the products looked nice, but the customer service completely ruined it. If you're visiting, I'd think twice before shopping here. Not worth it.
• NM

  Nikola Mochalov

  Sep 17, 2026
  5.0
  Отличный отель на пятёрку, сервис, завтраки как Hayat Москва, только уютнее семейный или лучше описать клубный.
• MC

  Mensur Cekic

  Sep 14, 2026
  5.0
  Having spent my career in luxury hospitality, I can confidently say that this place has it. That intangible quality that is difficult to define, yet instantly recognizable when experienced. It's the feeling that everything is perfectly considered: the atmosphere, the attention to detail, the seamless service. Like dining in an exceptional restaurant where your glass is quietly replenished, the lighting sets the mood just right, and the service team anticipates your needs without ever interrupting the moment. Nothing feels forced, nothing feels overlooked. It simply feels right. That feeling began the moment I arrived. After a long drive, I entered through the gates and immediately felt comfortable, safe, and welcome. The valet attendant greeted me with a warm smile and graciously confirmed that I parked perfectly (which I didn't). At reception, I was welcomed with genuine kindness and professionalism. My room was immaculate, spacious and bright. What truly distinguished this stay, however, was not the beautiful property or the impeccable facilities. It was the people. During an unexpected family emergency, the team demonstrated the very essence of hospitality. From Mia and Dragana to General Manager Mica, everyone showed an extraordinary level of compassion, empathy, and care. They went far beyond what could reasonably be expected, not because they had to, but because caring for people is clearly part of who they are. In an industry where service is often measured by standards and procedures, this team reminded me that true luxury is human. It is found in genuine kindness, thoughtful gestures, and the ability to make someone feel supported when they need it most. My heartfelt thanks to everyone who made a difficult time a little easier. What you delivered was far more than excellent service; it was authentic hospitality in its purest form. For that, I will always be grateful.
• EK

  Ekaterina Kovaleva

  Aug 31, 2026
  1.0
  I had a very disappointing experience with the hotel’s service. I am staying here with a small child, and I only have about one hour of free time while my child is sleeping to use the gym. When I finally had the opportunity to go, I was refused entry because the gym was supposedly reserved for a private event. As a hotel guest, I find this completely unacceptable and very difficult to understand. If the gym is available to hotel guests, why can’t I use it when I have the only free hour I have? It is especially frustrating when you are travelling with a child and have very limited personal time. I also don’t understand why the hotel rents out the gym for private events at the expense of paying guests. Guests should be informed in advance about such restrictions, or alternative arrangements should be provided. For a 5-star hotel, I expected a much more guest-oriented approach. The service was extremely disappointing.