EVEN Hotel Rockville - Washington DC Area by IHG

Reviews

• TR

  Tj Rose

  Feb 17, 2026
  1.0
  I don't know if it's incompetence or unethical practices, but this hotel has been made aware that their heating/ air conditioner units are unusually NOISY (random clicking noises). And yet despite this, they place hotel guests like my family in units that do not lead to a restful stay. I read back over the reviews and found others like me complaining about the same thing. This is unacceptable for IHG brand of which I am a member. Our hotel room was approximately $160 in which you would expect basic amenities to be functional. And yet I've stayed in nicer motels than this. The only redeeming quality is the location, but do yourself a favor and stay at a competitor hotel. And yes, I switched rooms, but that shouldn't be on me to make sure my room is inhabitable. Given it's 30 degrees out and the heater is non functional. Shame on this company.
• TF

  Taylor French

  Feb 16, 2026
  1.0
  We are currently only on day 2 of our stay, and unfortunately our experience has been very disappointing so far. I’m writing this in hopes that management takes these concerns seriously and works toward a resolution. When we first entered our room, there were black marks on the duvet. Housekeeping sent a replacement, but we had to put it on ourselves. While fixing the bed, we then discovered fishnet stockings in the sheets, which was very concerning from a cleanliness standpoint. We bagged them and brought them to the front desk. The TV in the room was also broken and required a maintenance visit. Later, when we tried to shower, the bathroom floor began flooding due to water leaking through the grout. We contacted the front desk and were moved to a different room. Because of the flooding and the need to pack up and move all of our belongings to another room, we were delayed and unable to make it to prepaid, non-refundable reservations we had scheduled, which added to the frustration and financial loss during our trip. Unfortunately, the second room also had issues, including visible mold in the bathroom tile. I do want to recognize that the front desk staff has been very kind and polite every time we’ve spoken with them. However, our interactions with housekeeping have been unprofessional. When we asked for extra towels after the flooding, housekeeping looked at us and walked away. When they brought the replacement duvet earlier, it was tossed to us with visible eye-rolling. Experiencing this many cleanliness and maintenance issues in two rooms within the first two days is unacceptable for a Hilton property. We chose to stay here because we trusted the brand’s standards. At this point, we would appreciate management reaching out to address these concerns and discuss appropriate compensation for the inconvenience, disruption, and missed reservations caused during our stay. Our goal is simply to have a clean, comfortable, and stress-free environment for the remainder of our visit.
• ME

  Maya Ellis

  Feb 14, 2026
  5.0
  The flavors were perfect. The General Tso’s Chicken was crispy with a sweet glaze, and the Dan Dan Noodles were spicy and flavorful. The Mapo Tofu had the perfect balance of creaminess and heat.
• GD

  grace d

  Feb 8, 2026
  4.0
  Stayed 5 nights in this clean budget friendly hotel 3 months ago & was pleasantly surprised by the overall experience. Spacious room came with exercise equipments, a nice touch. The on-site gym was acceptable for a quick workout. Weekdays were quiet and peaceful, however, the weekend got a bit noisy-something to keep in mind if you are a light sleeper. Great location with metro station, places to eat, supermarket and shopping are all within walking distance. But highlight of my stay? A 10 minute walk to Duck Donuts for fresh, warm donuts--totally worth it! If you're looking for a simple, affordable place with a few perks and a great location, this hotel fits the bill.
• G3

  Getlost 38spc

  Feb 2, 2026
  3.0
  Great hotel but if you ever need a refund they won't pay you back. Instead they'll hang up on you and make your life more difficult. Hopefully they change that. I lost my ID card the same day as a reservation and they wouldn't let me check in. That's fine I get policies. But not refunding me and lying saying I never came in even though I was on camera asking to check in. I was promised a refund within 7-10 business days. That refund still has yet to appear. I say stay here for sure but if you think you'll need a refund at all go somewhere else. They don't pay refunds even if they say they will. I had to spend the night (which at its highest was 9 degrees farenheight) on the street because I didn't have money for another place. Thanks for giving me hypothermia and stealing my money EVEN.

Frequently Asked Questions About EVEN Hotel Rockville - Washington DC Area by IHG