EVEN Hotel Rockville - Washington DC Area by IHG

Reviews

• RL

  Rocky Lee

  Jan 2, 2026
  1.0
  I had a very disappointing experience during my stay at EVEN Hotel. At a little after 8:00 a.m., a staff member knocked on my door asking to clean the room, without any prior notice or consent. This is unreasonably early and a clear disturbance to guests’ rest. What made the situation worse was that it felt less like a service and more like an attempt to pressure guests into saying they do not need housekeeping, which is completely unacceptable and unprofessional. Respecting guest privacy and personal schedules should be a basic standard for any hotel. This experience significantly affected my stay and does not meet the expectations I have for the EVEN Hotel brand.
• YL

  Yuanli Li

  Dec 27, 2025
  3.0
  This stay did not meet our expectations. The air conditioning unit was loud and disturbed our sleep, and the room did not include complimentary bottled water. We booked the room for two adults and two children and paid extra for breakfast, but only learned at checkout that the breakfast covered only two guests. This lack of clear communication was disappointing. We hope the hotel will improve its transparency and service quality.
• BT

  Bhadrayu Trivedi

  Dec 23, 2025
  2.0
  I stayed at Even hotel in Rockville, Maryland for one night, checked in on 12/12/2025. The air conditioning/heating unit in the room was not sealed correctly, leading to a constant draft of cold air (it was in the 20’s outside) throughout the night and day. I had to turn the heat up to counter the cold draft which was not comfortable. I don’t understand how maintenance did not notice this issue. I would recommend checking the room before you pay for your stay! Another negative was the lack of a microwave in the room. The coffee gets cold really fast and it’s inconvenient to go down to the lobby each time to use the microwave. Breakfast is not included in the price and free coffee/tea is available only for a limited time in the morning. There's also a fee to park a car. At this price point, there are better options in the vicinity. On the plus side, the hotel is clean and conveniently located.
• PP

  Pauly Paul

  Dec 17, 2025
  1.0
  This was hands down one of the worst hotel experiences I have ever had. The water coming out of both the sink and the shower was a completely different color. Not slightly off but visibly discolored and cloudy. I took photos because it was that bad. There is no excuse for unsafe looking water in a hotel that claims to be clean and modern. The room itself was dirty and poorly maintained. Surfaces did not feel clean and the overall condition of the room was unacceptable. This place clearly cuts corners on housekeeping. The staff was even worse. Rude, dismissive, and argumentative. When I raised the issue about the water, instead of taking it seriously, they acted annoyed and defensive like I was the problem. The most uncomfortable part of the stay was when I accidentally left my wallet in the room and went back downstairs without my key. Rather than handling the situation professionally, the front desk staff insisted on coming up to the room with me to “make sure it was mine.” The entire interaction was awkward, confrontational, and unnecessary. I understand verification, but the way it was handled felt accusatory and hostile, not customer focused at all. Between the discolored water, filthy room, and unbelievably rude staff, this hotel is an absolute disaster. I would not recommend this place to anyone under any circumstances. There are far better options in the area that actually respect their guests and provide basic cleanliness.
• JK

  Jonathan Kamens

  Dec 1, 2025
  2.0
  * The IHG registration desk lied and falsely told me there were microwaves in the rooms. * The IHG registration desk lied and falsely told me there is a fixed-price buffet breakfast. * I was posing these questions to the IHG registration desk instead of the hotel front desk before our trip because the front desk didn't answer the phone when I called. * I was cold overnight. Waking up early one morning, I saw the thermostat set to 58° even though we set it to 64° before going to sleep. I cannot stress enough how unacceptable it is to reset a room guest's perfectly reasonable chosen overnight setting to six degrees colder. This is not only rude, it's also arguably illegal, since the county requires rental units to be heated to at least 68°. * They only provide free coffee and tea in the lobby until 11am. After that, they charge $4 for tea, which costs them well under $1. Most decent hotels provide free coffee and tea all day, let alone not overcharging for tea. * When we arrived in 40° weather the thermostat was set to cool instead of heat and our room was freezing. * Our room phone didn't work when we arrived. I had to go down to the front desk and have them send someone up to fix it. * The rooms have rolling bathroom doors. I HATE this trend. These doors provide absolutely no soundproofing; no normal person wants to hear the sounds other people make in the bathroom! Also, these doors make noise when they are opened or closed, so it's impossible to avoid bothering other people in the room when using the bathroom in the middle of the night. In our room particularly, the stop that prevents the door from rolling too far closed was missing, so the handle of the door kept slamming into the side of the door frame, and we were at risk of crushing our fingers between the handle and the frame every time we closed the door. * Hot water was slow to arrive all three times I showered. Providing immediate hot water is a solved problem and certainly considered standard for hotels. * The shampoo pump in the shower was broken. * The bath towels are too small, rough, and scratchy. And of course this isn't a nice enough hotel to provide bathrobes. * The pillowcases are too small to fully cover some of the puffier pillows. No one wants their face touch any portion of a pillow that God knows how many strangers' faces have touched. That's just gross. * This hotel, like far too many others, has poorly designed shower water fixtures which require tiny, tiny adjustments when attempting to change the water temperature. It is, honestly, a complete mystery to me why so many hotels have this problem. I should not have to grip the handle in fear and stare intently at it while trying to move it microscopically to avoid scalding myself. * The power outlets next to the beds were so loose that it was nearly impossible to get our chargers to stay plugged in. * There was a Philips "LivingColors" lamp in our room, but its red and blue LEDs were burnt out, so it was only able to produce faint green light. * The rooms have zero drawers. When I stay in a hotel for several days I like to actually unpack my clothes into drawers, but that's not an option if you stay here! * The combination trash/recycling bin in the rooms is ridiculous. The legends on the interior sides of the bin indicating which side is for trash and which is for recycling are difficult to see even when the bin is empty and nearly impossible to see once you start putting in trash. Both sides of the bin are too small which means if you have any substantial amount of trash you end up just using both sides for trash and recycling is impossible. I did notice a few good things that stood out during our stay: * Too many hotel rooms have bathroom exhaust vents that don't actually work. The vent in our bathroom worked well enough that even after a decent length hot shower there was still no condensation on the mirror. * There was free WiFi with decent performance. * The hotel has no business center, but I had to print something out and the front desk was kind enough to do it for me at no charge.

Frequently Asked Questions About EVEN Hotel Rockville - Washington DC Area by IHG