Business Details
About
HotelBest Western
At the Best Western Premier Rockville Hotel & Suites you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Premier Rockville Hotel & Suites will stand out among other hotels in Rockville,MD. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Premier Rockville Hotel & Suites will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
Location
Best Western Premier Rockville Hotel & Suites
1251 W Montgomery Ave, Rockville, MD
20850, United States
Hours
Reviews
3.8
1,370 reviews
5 stars
528
4 stars
397
3 stars
198
2 stars
92
1 star
155
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted cleanliness problems, including dirty bathrooms, unclean towels, and mold in rooms.
Staff Performance
While some guests praised the friendliness and helpfulness of staff, others reported poor service, indifference, and rudeness from certain employees.
Value for Money
Guests expressed dissatisfaction with the pricing, citing hidden fees, lack of complimentary breakfast, and overall poor value compared to other hotels.
Noise and Comfort
Several reviews mentioned noise disturbances from other guests and external sources, impacting the comfort of their stay.
Management Concerns
There were complaints about management's responsiveness to issues and overall hotel maintenance, indicating a need for better oversight.
- BFBE FernandezDec 13, 20251.0⚠️ENTER AT YOUR OWN RISK⚠️ I drive in from Colorado and upon check-in, I unpacked, relaxed, and sat on the bed, listening to music on my headphones. I noticed a movement out of the corner of my eye, and it was a RAT!!! 🐀 I was moved to another room that had no issues. It was already 11:30pm and I was too tired to get another hotel. The next night, I woke up around 1:30am and heard, a couple arguing in the parking lot. I looked out the window and thought nothing of it at first, because they were both talking and standing. After hearing what sounded like a scream a few minutes later, I looked again and the guy was standing over the girl, yelling at her. I kept looking, while simultaneously calling the front desk, saying, “There may be a DV issue outside between a male and female couple.” When I got off the phone the guy kept flashing a light in her face, which I thought was odd. I mentioned it to my husband and he got up to look. Husband said, “He has a gun in her face with a surefire!” About a minute later the local PD came in HARD and subdued the male. I was so relieved. My husband’s family later told us, this hotel is used for social services.
- HDHeather DrakeNov 22, 20254.0Pleasantly surprised! The hotel was clean and updated. The staff was fantastic especially Catherine at the bar. I was there for a soccer tournament with many families. The hotel made sure breakfast was available and perfectly fresh. They were always accommodating which is great especially when such a big group. There is some sort of duct(?) work that was being done but it was minimal with no impact to the guests. I would definitely recommend and stay .
- JCJeanne CompisiNov 22, 20255.0This hotel is fabulous. Clean and convenient and a true highlight is Catherine behind the bar. She is a manager and takes care of every need. We will be back!
- MMMarkoNov 13, 20255.0Very friendly staff. The receptionist was very helpful. The rooms were very clean. Very comfortable beds. Thanks again for the wonderful stay.
- HBHarry BullerdiekNov 11, 20253.0They tested the fire alarm on Friday at 8:30 AM with no notice given or posted. Not the best experience.
Frequently Asked Questions About Best Western Premier Rockville Hotel & Suites
Does the Best Western Premier Rockville Hotel & Suites have a bar?
Yes, the hotel features a bar for guests to enjoy.
Is free Wi-Fi available at the Best Western Premier Rockville Hotel & Suites?
Yes, guests can access free Wi-Fi throughout the hotel.
What are the check-in hours at Best Western Premier Rockville Hotel & Suites?
The hotel operates 24/7, so you can check in anytime.
What amenities are included in the guest rooms?
All guest rooms have a spacious work desk, free internet access, and an in-room mini fridge for extended stays.
Does the hotel offer fitness facilities?
Yes, there is an in-house fitness room available for guests.
What promotion is currently available at the Best Western Premier Rockville Hotel & Suites?
Stay 2 nights and receive a $50 Best Western Gift Card.
Where is the Best Western Premier Rockville Hotel & Suites located?
It is located at 1251 W Montgomery Ave, Rockville, MD 20850, USA.
Is there a website where I can book a room at Best Western Premier Rockville Hotel & Suites?
Yes, you can book a room via their official website at bestwestern.com.
What nearby self-storage facilities are close to the Best Western Premier Rockville Hotel & Suites?
Several Extra Space Storage facilities are nearby, offering convenient options if you need storage during your stay.
Are there beauty or spa services near the Best Western Premier Rockville Hotel & Suites?
Yes, Olio Nails & Spa is a nearby beauty salon and spa you can visit for relaxation and grooming services.
How can nearby storage facilities like Extra Space Storage be useful during my visit?
If you're staying for an extended period or need to temporarily store belongings while exploring Rockville, Extra Space Storage facilities provide secure options close to the hotel.