Best Western Premier Rockville Hotel & Suites

3.8
1370 reviews

About

HotelBest Western
At the Best Western Premier Rockville Hotel & Suites you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Premier Rockville Hotel & Suites will stand out among other hotels in Rockville,MD. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Premier Rockville Hotel & Suites will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.

Location

Best Western Premier Rockville Hotel & Suites
1251 W Montgomery Ave, Rockville, MD
20850, United States

Hours

Reviews

3.8
1,370 reviews
5 stars
528
4 stars
397
3 stars
198
2 stars
92
1 star
155

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Multiple reviews highlighted cleanliness problems, including dirty bathrooms, unclean towels, and mold in rooms.

Staff Performance

While some guests praised the friendliness and helpfulness of staff, others reported poor service, indifference, and rudeness from certain employees.

Value for Money

Guests expressed dissatisfaction with the pricing, citing hidden fees, lack of complimentary breakfast, and overall poor value compared to other hotels.

Noise and Comfort

Several reviews mentioned noise disturbances from other guests and external sources, impacting the comfort of their stay.

Management Concerns

There were complaints about management's responsiveness to issues and overall hotel maintenance, indicating a need for better oversight.
  • BF
    BE Fernandez
    Dec 13, 2025
    1.0
    ⚠️ENTER AT YOUR OWN RISK⚠️ I drive in from Colorado and upon check-in, I unpacked, relaxed, and sat on the bed, listening to music on my headphones. I noticed a movement out of the corner of my eye, and it was a RAT!!! 🐀 I was moved to another room that had no issues. It was already 11:30pm and I was too tired to get another hotel. The next night, I woke up around 1:30am and heard, a couple arguing in the parking lot. I looked out the window and thought nothing of it at first, because they were both talking and standing. After hearing what sounded like a scream a few minutes later, I looked again and the guy was standing over the girl, yelling at her. I kept looking, while simultaneously calling the front desk, saying, “There may be a DV issue outside between a male and female couple.” When I got off the phone the guy kept flashing a light in her face, which I thought was odd. I mentioned it to my husband and he got up to look. Husband said, “He has a gun in her face with a surefire!” About a minute later the local PD came in HARD and subdued the male. I was so relieved. My husband’s family later told us, this hotel is used for social services.
  • HD
    Heather Drake
    Nov 22, 2025
    4.0
    Pleasantly surprised! The hotel was clean and updated. The staff was fantastic especially Catherine at the bar. I was there for a soccer tournament with many families. The hotel made sure breakfast was available and perfectly fresh. They were always accommodating which is great especially when such a big group. There is some sort of duct(?) work that was being done but it was minimal with no impact to the guests. I would definitely recommend and stay .
  • JC
    Jeanne Compisi
    Nov 22, 2025
    5.0
    This hotel is fabulous. Clean and convenient and a true highlight is Catherine behind the bar. She is a manager and takes care of every need. We will be back!
  • MM
    Marko
    Nov 13, 2025
    5.0
    Very friendly staff. The receptionist was very helpful. The rooms were very clean. Very comfortable beds. Thanks again for the wonderful stay.
  • HB
    Harry Bullerdiek
    Nov 11, 2025
    3.0
    They tested the fire alarm on Friday at 8:30 AM with no notice given or posted. Not the best experience.

Frequently Asked Questions About Best Western Premier Rockville Hotel & Suites

Does the Best Western Premier Rockville Hotel & Suites have a bar?

Yes, the hotel features a bar for guests to enjoy.

Is free Wi-Fi available at the Best Western Premier Rockville Hotel & Suites?

Yes, guests can access free Wi-Fi throughout the hotel.