Best Western Premier Rockville Hotel & Suites

Reviews

• NM

  Naya Moon

  Apr 19, 2026
  1.0
  Why do you charge 170$ a night for this? For this? For THIS: 😡😡😡😡
• A2

  Avenues 2016

  Apr 3, 2026
  5.0
  I stayed here for a week and a half while in the country on business to do with my PhD. The staff were very friendly, the room was very comfortable and had a great view, and the shuttle service to the metro station was very helpful. I would very much recommend this hotel to others.
• CT

  Christopher Townsend

  Mar 26, 2026
  2.0
  Waited 15 mins to check in as no one was in lobby and after 15 mins I used my Cell phone to call the hotel and the guy finally said he’d be down there. Guy didn’t even apologize or anything and there were 3 other parties behind me trying to check in that came in later. I asked if they have any complimentary room upgrades or anything they can offer and his answer was just, “No”. Hotel not service oriented at all.
• SY

  Sofia Young

  Mar 25, 2026
  5.0
  During my recent stay for corporate travel, I did encounter a few minor issues with my room, including some noticeable stains on the sheets and the hot water not reaching a fully comfortable temperature. While these details were not ideal after a long day of travel, what truly stood out was the exceptional level of professionalism and care demonstrated by AJ at the front desk. I arrived late in the evening and experienced some technical difficulties during check-in, which could have easily added to the stress of an already exhausting travel day. However, AJ remained patient, attentive, and solution-oriented throughout the entire process. He took the time to ensure everything was handled properly and that my transition into the hotel was as smooth and seamless as possible. His calm demeanor, strong customer service skills, and willingness to go the extra mile made a significant difference in my overall experience. Team members like AJ are a true asset to the guest experience and reflect positively on the hotel’s commitment to service.
• KP

  Kevin Patel

  Mar 10, 2026
  1.0
  Horrible experience. I checked in around 10 PM and waited nearly three hours hoping the air conditioner would start cooling, but it never did. When I called the front desk, they told me the air conditioners were not working. If the staff already knew this, why wasn’t it mentioned at check-in? On top of that, the room didn’t have hand soap or basic toiletries. When I went to the front desk to ask for them, they said they were completely out of supplies. It’s unbelievable that a 300-room hotel is being run like this. I’m writing this at 1 AM because I can’t sleep—the room is extremely hot, like lava.

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