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Located just minutes from Downtown Ocean City, Maryland and the famous Ocean City Boardwalk you will find our beautiful new property the Holiday Inn Express & Suites.
We offer plenty for our travelers, that is, if they can pull themselves away from the dozens of attractions nearby. The hotel is located a few miles from Berlin, MD, recently voted America's Coolest Small Town and Casino at Ocean Downs. Sunset Marina is located just down the street and offers dozens of fishing excursions along with the opportunity to see a White Marlin up close and personal!
If you're here for pleasure, you will find Tanger Outlets across the street along with dining, entertainment, and all the fun that Ocean City has in store! Adventures can be found around every corner here and we definitely recommend a relaxing day trip to Assateague Island National Seashore to see the beautiful wild ponies or plan an exciting day at Trimper’s Amusements where carnival rides and games await to delight people of all ages and sizes! Not to mention we are just moments away from Golf Courses with beautiful scenic views such as Man O'War at Glen Riddle & The Links at Lighthouse Sound.
Be sure to stay with us, as our hotel guests enjoy complimentary, hot Express Start Breakfast Bar each morning. We even offer an indoor pool & complimentary wireless Internet. Book your reservation by calling us today!
Location
Holiday Inn Express & Suites West Ocean City by IHG
12552 Ocean Gateway, Ocean City, MD
21842, United States
Hours
Reviews
4.1
537 reviews
5 stars
275
4 stars
152
3 stars
32
2 stars
31
1 star
47
What are people saying?
AI-generated from recent customer reviews
Staff Friendliness
Many customers praised the staff for being friendly, accommodating, and helpful throughout their stay.
Cleanliness Issues
Numerous reviews highlighted problems with cleanliness, including dirty rooms, mold, and inadequate housekeeping services.
Room Quality
Guests reported a mix of experiences with room quality, noting issues like outdated furnishings, unpleasant odors, and maintenance problems.
Breakfast Experience
The breakfast received mixed reviews; while some enjoyed the variety, others found it lacking in quality and availability.
Pet-Friendly
The hotel is noted for being pet-friendly, which many guests appreciated, although some mentioned issues related to pet odors.
- GBGursimran BaidwanNov 6, 20255.0I want to give a huge shoutout to Shelley at the Holiday Inn for her incredible customer service! I had booked my stay through a third-party site(priceline.com), and the dates got completely messed up. The third-party company was giving me a hard time and wanted me to rebook at a much higher rate before even considering a refund. Thankfully, Shelley stepped in and went above and beyond to help. She fixed the dates on her end, made sure I had a room right away, and saved me from paying an inflated last-minute price. Her kindness, professionalism, and willingness to help truly made a stressful situation so much easier. Thank you, Shelley — you turned what could’ve been a nightmare into a great experience!
- ESElisabeth Sauvage-CallaghanOct 4, 20251.0My husband had booked a room at this hotel - through Booking.com - so that we could be away from the ocean front hustle and bustle. When we arrived, a surly front desk clerk informed us that we had no reservation. Even after my husband gave him our reservation number, he still could not find it. He never tried a bit more to be helpful to us. I immediately booked a room at another, ocean front Holiday Inn property - through Expedia, this time, and we walked away. As we were exiting the hotel, the manager came running after us, saying that our reservation had been found - under my name (I never made this reservation, and my last name is different from my husband’s.) We told him that we were leaving anyway, because the front desk clerk had been rude to us, and we had already found a room elsewhere. We are now seeking a refund from Booking.com. And, by the way, our experience at the ocean front Holiday Inn was wonderful.
- JPJohn PiccirilloOct 3, 20252.0In general, we have stayed at other Holiday Inn Express hotels and this was not exactly the top of the line. Our room was very disappointing. Old worn out furnishings and carpet. It felt very dirty and unkept. Very high beds which we don’t understand why. The shower curtain in the bath was cheap and the chrome bath fixtures and lamps kwere all old and pitted. TV picture kept fading from “warm to cold” and the channel surfing was very odd and difficult to use. The Staff seemed to ok but not the cream of the crop. The breakfast was pretty good. My suggestion, look for another hotel in the area that is cleaner and less run down. This place is severely struggling.
- MHM HowardSep 23, 20255.0We had a great experience here. Clean rooms, friendly staff, delicious breakfast. We will definitely be back.
- MBmarion butlerSep 7, 20254.0Very accommodating staff, friendly. Rooms and bath clean. Breakfast very good. I would stay there again.
Frequently Asked Questions About Holiday Inn Express & Suites West Ocean City by IHG
What are the check-in and check-out times at Holiday Inn Express & Suites West Ocean City?
Check-in time is 3:00 PM and check-out time is 11:00 AM.
Is breakfast included in my stay at Holiday Inn Express & Suites West Ocean City?
Yes, a complimentary hot Express Start Breakfast Bar is available each morning, including a buffet breakfast.
Does Holiday Inn Express & Suites West Ocean City allow pets?
Yes, both cats and dogs are allowed at this pet-friendly hotel.
Are there free Wi-Fi and parking options at the hotel?
Yes, free Wi-Fi is available in public areas and free parking is provided for guests.
What fitness and recreational facilities are available at the hotel?
The hotel offers a free fitness center with elliptical machines and free weights, an indoor pool, and a hot tub for guest use.
Does the hotel provide accessibility features for guests with mobility needs?
Yes, the hotel is mobility accessible and has accessible parking and elevators.
Can I use a business center or have meetings at the hotel?
Yes, the hotel offers a business center and has meeting rooms and conference center facilities.
Is Holiday Inn Express & Suites West Ocean City suitable for families with children?
Yes, the hotel is kid-friendly and children up to age 19 stay free with daily housekeeping available.
What nearby dining options can I explore around the hotel?
Nearby dining includes Alamo-Rascal’s Pool Bar & Restaurant, Rascal's Crab Shack, Shaka Pool Bar and Grill, KFC, Popeyes® Louisiana Kitchen, Rita's Italian Ice & Frozen Custard, and Rise Up Coffee.
What nearby attractions and activities are available to guests staying at the hotel?
Guests can visit Ocean City Boardwalk, Tanger Outlets, Assateague Island National Seashore to see wild ponies, Trimper’s Amusements for rides and games, and nearby golf courses like Man O’War at Glen Riddle and The Links at Lighthouse Sound.
Are there convenient shopping and wellness services near the hotel?
Yes, Chic Boutique offers clothing and gifts, Studio 6 and A Perfect Face Day Spa provide beauty and spa services, and there are liquor stores like Lighthouse Liquors and West-O Bottle Shop nearby.