Business Details
About
HotelHilton Garden Inn
Ideally positioned 175 steps from the Boardwalk. Yes, we counted! You’re close to the action yet still right on the sand. Enjoy your private balcony, our restaurant, and our indoor pool. Jolly Roger Amusement Park, Splash Mountain Water Park, and Roland E. Powell Convention Center are a one-mile drive.
Location
Hilton Garden Inn Ocean City Oceanfront
2800 Baltimore Avenue, Ocean City, MD
21842, United States
Hours
Reviews
4.2
500 reviews
5 stars
311
4 stars
78
3 stars
45
2 stars
26
1 star
40
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some staff members received praise for their friendliness and helpfulness, many reviews highlighted poor service, particularly at the front desk and restaurant, with reports of rudeness and lack of follow-through on requests.
Cleanliness Issues
Multiple guests reported cleanliness problems, including bed bugs, unclean rooms, and unpleasant odors, which significantly impacted their stay.
Location and Views
The hotel’s beachfront location and ocean views were frequently praised, with many guests appreciating the easy access to the beach and nearby attractions.
Parking and Fees
Guests expressed dissatisfaction with the additional parking fees and lack of transparency regarding charges, feeling that these should be included in the room rate.
Mixed Experiences
Overall, experiences varied widely, with some guests having wonderful stays while others reported significant issues, leading to a lack of consistency in service and satisfaction.
- JSJohn Sozio3 days ago5.0Hotel was kept up very nicely, friendly staff, restaurant and food was excellent and excellent location on the beach.
- JPJocelyne PolioJan 6, 20261.0I’ve been wanting to stay here because of the location and the rooms seem nice but in the high season the price never seemed reasonable ($250) a night or more. So we came in the off season and I’m so glad we did. I will never stay here again. The hotel lobby and restaurant area was nice and clean however we were like 1 of 10 guest there lol. The rooms are spacious and somewhat clean, coffee machine was dusty and we ran water through it twice to clean. Super easy to do but the hotel doesn’t do it and some area we’re moldy so we cleaned it. Beds and pillows are the worst I’ve ever slept on in my life. And I’ve stayed at the Thunderbird motel and Casablanca, Comfort inn (next door & on 84 ? By the Dennys), Hyatt Place, A Loft all in Ocean City - It’s as if Hilton Garden inn were motel beds, so low and you can feel all the springs, holes and the pillows were very flat. Truly one of the worst hotel beds experience in my life. The rooms are nice and spacious, lovely TV and storage but the beds are cheap and uncomfortable. I wanted a relaxing stay bed rotting and I’ve had the worst sleep/bed hangout in my life. The heater/ AC unit was also the loudest and vibrated so loud between the bed and the heater I did not sleep - it vibrated so loud we had to turn it off and back on to stop it. We also came because my 9yr old wanted to walk on the beach and use the indoor pool. Indoor pool area smelled off, fermented odd smells - and pool drains were filled with fruit flies. Hundreds of fruit flies just flying around out of the drains once water splashed them. The pool family bathroom was also a mess, urine and fruit flies everywhere. All in all very dissatisfied and disappointed with the stay but glad we came during the off season to see for ourselves. We opted to stay here instead of our original Comfort inn in north beach but will have to go back to Comfort. The location doesn’t mean a thing if the beds, linens and pillows are uncomfortable and the pools aren’t taken care of. I’m going to tell friends about this experience because we visit OC a lot in the summer and hotels are always hard to choose. We won’t be back unfortunately. For a Hilton Garden Inn the mattresses and pillows, linens are insulting and hurtful to our hospitality experience - definitely not in the best interest of your guest. Mattresses and pillows should be priority before all else. Views are nice but I prefer better beds and pillows so I can be rested while looking at the sunrise not in pain from box springs lol. I’m only 36 and in so much pain from laying on these beds I can’t imagine older folks or people with hip, back, shoulder pain. Stay away!
- BSBz SchEbletDec 30, 20254.0Cute rooms. Great beach location. Pet friendly is the best! Their bar and restaurant were closed before NYE which was a pain but we totally understand.
- JJJJDec 29, 20255.0I'm really picky when it comes to hotels. This hotel exceeded my expectations. Very clean and staff super friendly.
- AKAlison KellyDec 8, 20255.0I just had the best service experience with the front desk! Vicki went above and beyond to help me with such care. I had just experienced talking to a chatbot that sounded like a person and really not right. When I got Vicky not only did she help me with what I needed she added a warm and friendly personal touch that was really appreciated. She made my day. 5 star service, she needs a bonus:) Thank you!
Frequently Asked Questions About Hilton Garden Inn Ocean City Oceanfront
What are the check-in and check-out times at Hilton Garden Inn Ocean City Oceanfront?
Check-in time is at 16:00 and check-out time is at 11:00.
Is the Hilton Garden Inn Ocean City Oceanfront pet-friendly?
Yes, both cats and dogs are allowed at this hotel.
Does the hotel provide free WiFi for guests?
Yes, free WiFi is available in public areas, along with a public internet terminal.
What accessibility features are available at the Hilton Garden Inn Ocean City Oceanfront?
The hotel offers accessible parking and elevators and is mobility accessible.
Are there swimming facilities at the Hilton Garden Inn Ocean City Oceanfront?
Yes, there is one indoor pool available for guests; there are no outdoor pools.
Is there a fitness center available at the hotel?
Yes, the fitness center is available free of charge to guests.
Are pets welcome at the Hilton Garden Inn Ocean City Oceanfront?
Yes, pets are welcome at this hotel.
What nearby dining options are available close to Hilton Garden Inn Ocean City Oceanfront?
Nearby dining options include the Victorian Room, Solstice Oceanfront Bar & Grill, Barefoot Beach Bar, Coins Pub and Restaurant, and Mother's Cantina.
Which nearby attractions can guests visit around the Hilton Garden Inn Ocean City Oceanfront?
Guests can visit Jolly Roger Amusement Park, Splash Mountain Water Park, Roland E. Powell Convention Center, and the End of the Boardwalk all within a short drive.
How can guests get to Hilton Garden Inn Ocean City Oceanfront using public transportation?
The hotel is ideally located just 175 steps from the Ocean City Boardwalk and near the Ocean City Boardwalk T landmark, making it easily accessible on foot from public transit points nearby.