Business Details
About
HotelBest Western
Located in Ocean City,MD, the Best Western Ocean City Hotel & Suites is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Best Western Ocean City Hotel & Suites
5501 COASTAL HWY, Ocean City, MD
21842, United States
Hours
Reviews
4.2
851 reviews
5 stars
483
4 stars
218
3 stars
77
2 stars
21
1 star
52
What are people saying?
AI-generated from recent customer reviews
Staff Friendliness
Many customers praised the staff for being friendly, helpful, and accommodating throughout their stay.
Cleanliness
Most reviews highlighted the cleanliness of the rooms and common areas, although some mentioned issues with specific rooms.
Breakfast Quality
The breakfast offerings received positive feedback for variety and quality, though some guests felt it could be improved.
Room Conditions
While many guests enjoyed spacious and comfortable rooms, there were complaints about specific issues like uncomfortable beds and maintenance problems.
Customer Service Issues
A few reviews noted poor customer service experiences, particularly regarding handling complaints and booking issues.
- DHDonsheika HenryNov 20, 20255.0My husband kids and I had a fantastic stay at this Best Western from the moment we arrived the staff was very welcoming and helpful. Our room was very clean, comfortable and perfect for our family🤗 We all love the amenities, and we appreciated how conveniently the hotel was located close to restaurants and plenty of fun activities. The continental breakfast was fantastic plenty of options . Pir stay was very relaxing definitely will be returning.
- CRcharles e.t. rossOct 20, 20255.0I thought it booked the right days when I checked in,I had booked for next year 😆 Amber had heated is with a smile and some of the best customer service I have had in a hotel. She got me straight and rebooked and told me what I need to do. Had to call down for a question but I got another young lady named Stacy I believe. She answered my question as well with the same energy Amber gave. Was awesome!!!I Shall return maybe around Thanksgiving 😆 🤣 😂 I'm not cooking... again lol The others who worked the front desk were friend a well. Great staff and great customer service. Amber weber had suggestions on places to eat. ❤️❤️❤️
- HWHarry WatsonOct 13, 20255.0Very clean and friendly staff.
- NHNoel HagaSep 29, 20255.0Great place to stay.
- SASafa AryaSep 26, 20253.0The hotel was alright. The staff could be more friendly and welcoming. The hairdryer in my room was not working. Good room cleaning service.
Frequently Asked Questions About Best Western Ocean City Hotel & Suites
What is the address of Best Western Ocean City Hotel & Suites?
The hotel is located at 5501 Coastal Hwy, Ocean City, MD 21842, US.
Is free Wi-Fi available at the Best Western Ocean City Hotel & Suites?
Yes, free Wi-Fi is available for all guests at the hotel.
What are the operating hours of Best Western Ocean City Hotel & Suites?
The hotel operates 24 hours a day, 7 days a week, ensuring you can check in or out any time.
What amenities does Best Western Ocean City Hotel & Suites offer?
The hotel offers free internet access, a business center, and superior customer service to provide a comfortable and restful stay.
What promotional offer is currently available at the hotel?
Guests who stay for 2 nights can receive a $50 Best Western Gift Card as part of the current promotion.
How can I contact Best Western Ocean City Hotel & Suites?
You can reach the hotel by phone at +1 443-664-4001 or by fax at +1 410-524-5888.
What brand is the Best Western Ocean City Hotel & Suites affiliated with?
The hotel is part of the Best Western brand.
Which nearby places can guests visit around Best Western Ocean City Hotel & Suites?
Guests can visit nearby places including Ocean City Brewing Company, a brewery and restaurant, and Alley Oops, a themed restaurant, both popular for dining and entertainment.
How can the proximity to Ocean City Brewing Company enhance a guest's stay?
Guests can enjoy craft beers and meals at Ocean City Brewing Company, conveniently located near the hotel, perfect for relaxing evenings after a day of travel or sightseeing.
What entertainment options does Alley Oops provide near the hotel?
Alley Oops offers a themed dining experience nearby, ideal for guests looking for family-friendly entertainment and unique restaurant atmosphere close to the hotel.