Best Western Plus Laurel

Reviews

• TR

  Tasha Rogers

  4 days ago
  1.0
  The general manager here is a complete jerk. He’s lied, he bangs on doors aggressively which made me feel threatened, all while saying he doesn’t I’m expecting and gave blood clots but he harasses me every morning between 10:30 & 11am no Grace period or etc. I’ve spent so much $$ here and am working on escalating things and will go to court if needs be for defamation and discrimination against Mike the GM. He will lie and write gentle threats. I have a whole thread from him that supports my review. He’s full of crap spend your hard earned money elsewhere go to Bethesda in Montgomery county Maryland where the house keepers won’t throw out your tooth brush, when you call and request something someone will actually come and bring it and the fruit won’t be nasty. Hes also said oh we aren’t a good fit, im sorry i didnt realize i needed to fit in at a hotel as if this is some sort of gang or etc in order to stay there, i dont get treated this way by hilton or Marriott. Run down the street. I’m working addressing said issues by waiting on communications from owner! Lastly I do not wish for Mike who falsely claims himself as the owner and he’s general manager behind this establishments google review.
• TM

  Tom Moloughney

  4 days ago
  3.0
  The Best Western Plus in Laurel is a decent choice for an economic overnight stay. The rooms are contemporary and clean, which is obviously very important. The complimentary breakfast is OK; I'd rate it a 5 out of 10 comparing it to other hotel complimentary breakfast offerings. There's a pool but I was there in April so it wasn't opened yet. The biggest complaint I have is the heat in my room didn't work. I had it set to the highest temperature and it blew cold air. I had to get up in the middle of the night to turn it off. It wasn't too cold out (in the 40s), so the room didn't get too cold, but still, the heat has to work. Another issue was the noise. It's on a busy street that has traffic all night and there train tracks close by. That trains run all night so if you're a light sleeper, it might not be a good choice. I can sleep through it, so the noise doesn't bother me Other than that, my stay was fine. It's not a bad low-cost option and I'd consider staying there again. But I would check the rooms heater/AC before settling in first.
• MG

  Muskaan Garg

  Apr 4, 2026
  1.0
  Washroom locks doesn't work No hooks in Washroom to put clothes on Bins are way too small to put anything Wifi is extremely poor, even roaming data is better than wifi. Breakfast is okayish, no waffles. Too noisy , rooms are not well sound proofed. Overall it's 5/10
• JB

  Jennifer Borner

  Mar 18, 2026
  5.0
  The hotel was nice and clean, staff was super friendly and helpful. Free breakfast was plentiful and delicious! We will be back again!
• DD

  Debbie Davis

  Mar 15, 2026
  5.0
  Everything was super clean, lobby, our room and bathroom. Four stars because the refrigerator did not have a freezer compartment. I had a small cooler with me and need to refreeze my blue ice blocks. However, there is a great ice machine on the 5th floor. Breakfast was nice Hot items were eggs and sausage and oatmeal. Nice variety of breads muffins and juice.the area was very clean. The staff were friendly and helpful. A great plAce to stay!

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