Business Details
About
HotelBest Western
Located in Lanham,MD, the Best Western Capital Beltway Washington DC is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Best Western Capital Beltway Washington DC
5910 PRINCESS GARDEN PKWY, Lanham, MD
20706, United States
Hours
Reviews
3.7
1,615 reviews
5 stars
643
4 stars
406
3 stars
239
2 stars
139
1 star
188
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some guests praised the front desk staff for their friendliness and helpfulness, many others reported rude and unprofessional behavior, particularly from management.
Cleanliness
Numerous reviews highlighted issues with cleanliness, including dirty rooms, unkempt hallways, and unsanitary conditions in common areas.
Noise Issues
Guests frequently complained about excessive noise from a nightclub in the hotel, as well as from other guests, making it difficult to sleep.
Room Quality
Many rooms were described as outdated and in poor repair, with issues such as uncomfortable beds, malfunctioning appliances, and inadequate soundproofing.
Value for Money
Several customers felt that the hotel did not provide good value for the price, citing high fees for amenities that were expected to be complimentary.
- WNWendelyn NielsonDec 22, 20251.0The front desk people were fantastic! All else was an incredible disappointment. I was first given a room on a floor where there were mattresses leaning against the walls in the hallways. Next room had furniture in halls and metal bars in front of my door. Exhausted, I stayed in that room and slept, until 10:22, when i was awakened by pounding and a drill I called the front desk, they said the work on that floor was finished. So, not only was the hotel a problem, the location did not reflect the picture that was presented in add on Priceline. I requested a refund due to the noise, furniture, and mattresses in the halls, The manager refused to refund me any of the 4 nights I paid for. I left this hotel and went to another one, which had none of the issues this hotel had. Paid twice for one stay, but leaving this hotel was well worth the cost.
- CDCarissma DeLucaDec 19, 20251.0Apparently you have to be friends with the girl at the front desk to receive pleasantness and not be charged an early check in fee. I will never stay here again! Got here at 2 and was told I had to pay 35 to check in early. she didn’t convey this to the other women who came in after me. I refuse to pay $35 to check in early at a Best Western!! This is definitely not luxury and they’re sure not packed or busy!!!
- NRNeil RitchotDec 15, 20251.0Completely shady hotel. Phoned and canceled a booking 2 days in advance. They then mark the reservation as a "no-show" and charge me anyways and refuse to refund my money. Stay away from this place, their "manager" is always out of the office. Disgusting business practice.
- HAHappy AbriforNov 2, 20255.0It was a great time spent in this hotel with fantastic display of excellent customer service by Lex in front office. She showed empathy and concerns during a situation, keep up the amazing work. I enjoyed my stay in the hotel, great experience during my stay.
- JGJason GrantOct 14, 20252.0Stay Dates: October 10–13, 2025 Confirmation #: 271476354 I’ve stayed at over 20 Best Western hotels, and this was by far the most disappointing experience. The room was in poor repair — the refrigerator didn’t work all weekend even though I reported it every day and was told nothing could be done. The bed had a deep dip, the rollaway bed was rusty, and there weren’t enough towels for the number of guests in the room. The vending machine didn’t return change when paying with cash, and the hotel seemed very understaffed for a busy holiday weekend when it was supposedly sold out. The only positive was the location, which was convenient. Unfortunately, the rest of the stay fell far below the usual Best Western standard. I hope management takes this feedback seriously and addresses these issues for future guests.
Frequently Asked Questions About Best Western Capital Beltway Washington DC
What amenities does Best Western Capital Beltway Washington DC offer for guests?
The hotel offers free WiFi, an airport shuttle service, and has a restaurant on-site to ensure a comfortable and convenient stay.
Where is Best Western Capital Beltway Washington DC located?
It is located at 5910 Princess Garden Parkway, Lanham, MD 20706, United States.
What are the operating hours of Best Western Capital Beltway Washington DC?
The hotel is open 24 hours a day, seven days a week, ensuring guests can check in or out at any time.
Does the hotel provide any special promotions or offers?
Yes, guests who stay 2 nights can receive a $50 Best Western Gift Card as a special promotion.
How can I contact Best Western Capital Beltway Washington DC by phone?
You can call the hotel at +1 301-459-1000 for reservations and inquiries.
Is there free internet access available at Best Western Capital Beltway Washington DC?
Yes, free WiFi is available throughout the hotel, allowing guests to browse the internet and check emails conveniently.
Does Best Western Capital Beltway Washington DC offer transportation from the airport?
Yes, the hotel provides an airport shuttle service to facilitate easy transportation for travelers.
Are there any restaurants near Best Western Capital Beltway Washington DC?
Yes, the Seafarer Restaurant is located nearby, providing a convenient dining option for hotel guests.
What nightlife options are near Best Western Capital Beltway Washington DC?
Bay Street Night Club is a nearby dance club where guests can enjoy music and dancing after a day of sightseeing or work.
How can nearby places like Seafarer Restaurant and Bay Street Night Club enhance my stay at Best Western Capital Beltway Washington DC?
Guests can enjoy meals at Seafarer Restaurant conveniently located close to the hotel, and visit Bay Street Night Club for nightlife entertainment, offering a well-rounded experience both day and night.