Business Details
About
Hotel
Located in Lanham,MD, the Best Western Capital Beltway Washington DC is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Best Western Capital Beltway Washington DC
5910 PRINCESS GARDEN PKWY, Lanham, MD
20706, United States
Hours
Reviews
3.7
1,612 reviews
5 stars
644
4 stars
405
3 stars
239
2 stars
139
1 star
185
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; some staff were praised for their friendliness and helpfulness, while others were criticized for rudeness and unprofessional behavior.
Room Conditions
Many guests reported issues with room cleanliness, maintenance, and outdated furnishings, with some rooms described as dirty or in poor repair.
Noise Levels
Numerous reviews mentioned excessive noise from a nightclub on-site, disrupting guests' sleep and overall comfort.
Safety Concerns
Several guests expressed concerns about safety, including reports of vehicle break-ins and a general feeling of insecurity around the hotel.
Breakfast Quality
The breakfast offerings received negative feedback, with many guests feeling it was overpriced and lacking in variety.
- HAHappy AbriforNov 2, 20255.0It was a great time spent in this hotel with fantastic display of excellent customer service by Lex in front office. She showed empathy and concerns during a situation, keep up the amazing work. I enjoyed my stay in the hotel, great experience during my stay.
- JGJason GrantOct 14, 20252.0Stay Dates: October 10–13, 2025 Confirmation #: 271476354 I’ve stayed at over 20 Best Western hotels, and this was by far the most disappointing experience. The room was in poor repair — the refrigerator didn’t work all weekend even though I reported it every day and was told nothing could be done. The bed had a deep dip, the rollaway bed was rusty, and there weren’t enough towels for the number of guests in the room. The vending machine didn’t return change when paying with cash, and the hotel seemed very understaffed for a busy holiday weekend when it was supposedly sold out. The only positive was the location, which was convenient. Unfortunately, the rest of the stay fell far below the usual Best Western standard. I hope management takes this feedback seriously and addresses these issues for future guests.
- TWTristan WallOct 14, 20252.0Took legit 40 minutes to check in, very hard to get to location, and upon arrival the room we had paid for was not available and we had to be switched for no discount. If you’re in a bind it’s fine, if you can go elsewhere you should
- JJJose Moreno JrOct 13, 20251.0I would advise against this particular location/franchise. Blackwell waived the 35.00 early check in fee for me as I was a rewards member. A week later Helen Lyons Charges my card for 35.00 after my review I left. Corporate refuses to step in to fix it so emailed the CEO. HELEN was rude on the phone and hung up the phone during conversation. Helen thinks shes manages the Hilton Garden Inn or Wadorf Astoria. She has no business being a General manager.
- GJGuy JutonOct 13, 20255.0Bien
Frequently Asked Questions About Best Western Capital Beltway Washington DC
What amenities does Best Western Capital Beltway Washington DC offer for guests?
The hotel offers free WiFi, an airport shuttle service, and has a restaurant on-site to ensure a comfortable and convenient stay.
Where is Best Western Capital Beltway Washington DC located?
It is located at 5910 Princess Garden Parkway, Lanham, MD 20706, United States.
What are the operating hours of Best Western Capital Beltway Washington DC?
The hotel is open 24 hours a day, seven days a week, ensuring guests can check in or out at any time.
Does the hotel provide any special promotions or offers?
Yes, guests who stay 2 nights can receive a $50 Best Western Gift Card as a special promotion.
How can I contact Best Western Capital Beltway Washington DC by phone?
You can call the hotel at +1 301-459-1000 for reservations and inquiries.
Is there free internet access available at Best Western Capital Beltway Washington DC?
Yes, free WiFi is available throughout the hotel, allowing guests to browse the internet and check emails conveniently.
Does Best Western Capital Beltway Washington DC offer transportation from the airport?
Yes, the hotel provides an airport shuttle service to facilitate easy transportation for travelers.
Are there any restaurants near Best Western Capital Beltway Washington DC?
Yes, the Seafarer Restaurant is located nearby, providing a convenient dining option for hotel guests.
What nightlife options are near Best Western Capital Beltway Washington DC?
Bay Street Night Club is a nearby dance club where guests can enjoy music and dancing after a day of sightseeing or work.
How can nearby places like Seafarer Restaurant and Bay Street Night Club enhance my stay at Best Western Capital Beltway Washington DC?
Guests can enjoy meals at Seafarer Restaurant conveniently located close to the hotel, and visit Bay Street Night Club for nightlife entertainment, offering a well-rounded experience both day and night.