Best Western La Plata Inn

Reviews

• GO

  Guy Owen

  3 days ago
  5.0
  This review mostly applies to Room 226... My visit was fine, for the most part. First night - the wall HVAC unit made a horrible racket. They did not have a repair person on duty. Manager fixed the next morning, but that first night was miserable. I had to turn the unit completely off to stop it from drowning out the TV. There was no spare room when I reported this issue. So I could not be relocated. Room and facility were mostly very clean. Staff was very polite and professional. Room 226 could use some touch-up. Bathroom door needs a complete repaint job - looks cheap with obvious signs of too much touch-up work. Tub has no slip-resistance so BE CAREFUL. There is no place to hang your clothes in the bathroom. The shower control needs to be lubricated. Not easy to get the full force of the shower to run using the pull-up control lever. Water pressure was fine in both the shower and sink. Coffee is only supplied in the dining room on the first level. This pkay, but a pain to have to leave the room and go down a level. TV had a decent amount of selectable channels, including streaming movies, etc. Next door or hallway room noise? Not a problem. I find Hilton properties to be the best of the bunch. The only few "Inns" I will book all belong to Hilton. But Best Western comes close, and is cheaper than Hampton Inn. Location is convenient. For meals nearby, try Marie's on the South-bound side of US301 - great desserts, too!
• RR

  Roderick Ramsay

  Jan 5, 2026
  5.0
  Had a wonderful 5 day stay while visiting family. Was pleasantly surprised by the comfort level of both the overall facility and my spacious room. I really enjoyed the morning breakfast area with an excellent selection of both hot and cold breakfast items. A much better selection than I have experienced from other hotel companies. Staff was friendly and helpful. Always parked close to the door and very convenient to my room. Thanks for a very enjoyable stay and see you next time!
• VT

  Vernelle Thomas

  Dec 7, 2025
  5.0
  Always a lovely experience being here!
• AL

  Angela Lewis

  Dec 5, 2025
  2.0
  I dont even know where to begin. There's mold in the corners of the shower on the ceiling. Beds are hard. The first housekeeper attempted to break into our room while me and my daughter were sitting on the bed and then stood in front of the door for 10 minutes not doing anything. Then this morning while making breakfast another housekeeper and her daughter kept staring and watching me make my breakfast. Not only does this place have rude housekeepers but this place isnt safe for anyone. Especially when we were put in a conjoined room that had only one way door so the neighbor could have came in our room at anytime. I generally dont feel safe here. First impression= Failed.
• TR

  T Richardson

  Nov 16, 2025
  3.0
  To management, I attempted to contact you yesterday upon my return. I understand that you were busy; however, it was evident that the room was uncomfortably hot, with the heat set to a high level, and the temperature could not be controlled. As a result, I had to open a window to alleviate the discomfort. Additionally, I reached out to the management through the young lady whom I previously addressed regarding a complaint about poor customer service. I requested to speak with a manager, but I received no response. Moreover, I was without clean linens or towels necessary for washing, and I awaited your call to discuss this matter, which did not occur. It appears that there was a misjudgment of my concerns, as your focus seemed to be on my leaving a review rather than addressing the actual issues I raised. Furthermore, a comment was made implying that I was willing to stay in the room without heat; however, I did not have that choice. The young lady indicated that guests often stay only overnight and leave in the morning, without verifying whether I intended to stay an additional day. She then suggested I pack my belongings and go to the front desk to check for availability, which was unacceptable given that I needed to leave between 3:30 and 4:00 a.m. Instead, she should have checked for available rooms and contacted me to inform me of their status, allowing me to make appropriate arrangements or for her to consult with management. Regrettably, I received no such assistance. Instead, it seems that the focus was solely on discouraging me from leaving a negative review. This was my second unsatisfactory stay—first with excessive heat, and now with lack of appropriate linens and inadequate customer service. In the current climate, where many individuals are facing job losses and financial hardship, such service levels are unacceptable. When I attempted to discuss these issues with you, I was ignored. I was unaware that you were the manager. I tried reaching out last night to provide a full account of the circumstances; I received no response, which compelled me to leave a message. I sincerely regret that it has come to this. However, I am exceedingly disappointed with my experience over the course of these two days. This is the first time I have encountered such problems despite being a long-standing guest. My dissatisfaction pertains to the service quality and the apparent entitlement displayed by your employees. Thank you for your attention to this matter

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