Best Western La Plata Inn

Reviews

• TR

  T Richardson

  Nov 16, 2025
  3.0
  To management, I attempted to contact you yesterday upon my return. I understand that you were busy; however, it was evident that the room was uncomfortably hot, with the heat set to a high level, and the temperature could not be controlled. As a result, I had to open a window to alleviate the discomfort. Additionally, I reached out to the management through the young lady whom I previously addressed regarding a complaint about poor customer service. I requested to speak with a manager, but I received no response. Moreover, I was without clean linens or towels necessary for washing, and I awaited your call to discuss this matter, which did not occur. It appears that there was a misjudgment of my concerns, as your focus seemed to be on my leaving a review rather than addressing the actual issues I raised. Furthermore, a comment was made implying that I was willing to stay in the room without heat; however, I did not have that choice. The young lady indicated that guests often stay only overnight and leave in the morning, without verifying whether I intended to stay an additional day. She then suggested I pack my belongings and go to the front desk to check for availability, which was unacceptable given that I needed to leave between 3:30 and 4:00 a.m. Instead, she should have checked for available rooms and contacted me to inform me of their status, allowing me to make appropriate arrangements or for her to consult with management. Regrettably, I received no such assistance. Instead, it seems that the focus was solely on discouraging me from leaving a negative review. This was my second unsatisfactory stay—first with excessive heat, and now with lack of appropriate linens and inadequate customer service. In the current climate, where many individuals are facing job losses and financial hardship, such service levels are unacceptable. When I attempted to discuss these issues with you, I was ignored. I was unaware that you were the manager. I tried reaching out last night to provide a full account of the circumstances; I received no response, which compelled me to leave a message. I sincerely regret that it has come to this. However, I am exceedingly disappointed with my experience over the course of these two days. This is the first time I have encountered such problems despite being a long-standing guest. My dissatisfaction pertains to the service quality and the apparent entitlement displayed by your employees. Thank you for your attention to this matter
• BH

  Bonnie Hufty

  Nov 9, 2025
  5.0
  Great place to stay! Very nice people and very helpful. Bonnie Hufty!
• SE

  Suzanne Eastman

  Oct 27, 2025
  5.0
  Clean well appointed room, with a good, newer, large TV and a very comfortable bed. Quiet environment and well manicured landscaping. Pleasant and accommodating staff.
• JB

  Joe Baps

  Oct 22, 2025
  1.0
  I booked a room just for one night and thank God I did. The room smelled as if someone was in there smoking just before I got in. The only accommodation was a room with double beds. The pillow had a brown stain as if someone wiped rust water with it and a towel in the bathroom that looks like it had a food grease stain. WILL NOT EVER STAY HERE AGAIN. DO NOT RECOMMEND ANYONE STAY HERE.
• MO

  MAGDELINE OSULLIVAN

  Oct 11, 2025
  1.0
  We booked here for a two night stay. Drove 4.5 hours out of town to check in only to get a room with roaches and holes in the wall behind the toilet. The attendant the night of said the manager would be in at 9am in the morning, went in after 9am this morning and the new attendant said he can come in anywhere from 9-11am. As we were heading to our car, the manager walks in, and I immediately get a call stating we will get a full refund. I asked if I could get a receipt and she said she’d email me one yet didn’t have my email. We walk in for the receipt and the so called manager immediately dodges and disappears through a door. The attendant lied about him being the manager. She then said she was not allowed to call the manager (her boss), what sense does that make? An employee not allowed to call her boss? Yet he’s literally in the building. Anyways, it then took her 30 minutes to print me a receipt and the receipt seems fake. It appeared someone was walking her through what to do over the phone as she asked us to sit down..yet nobody else was behind us waiting to be helped. As we’re leaving, another guest had a complaint about not having any lights. We asked if he was having problems too and that’s when the attendant starts yelling stating we’re causing a scene and asked us to leave. I’m not sure how asking a question to someone else is causing a scene but I digress. Driving away I get a notification that my booking was modified and they still charged me for a night. I Will be calling corporate. I’m exhausted, and I’m out $300. Worse experience of my life.

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