Business Details
About
HotelExtended Stay Hotel
Our all-suite hotel is across the highway from Arundel Mills outlet shops and the Live! Casino, and BWI Airport is eight minutes from us. Greet the day with free hot breakfast, and join us for our complimentary evening social. Our indoor pool and 24-hour fitness center have free time covered. Host events with over 3,400 sq. ft. of sunlit meeting space.
Location
Homewood Suites by Hilton Hanover Arundel Mills BWI Airport
7491 New Ridge Road, Hanover, MD
21076, United States
Hours
Reviews
4.2
200 reviews
5 stars
117
4 stars
42
3 stars
15
2 stars
11
1 star
15
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff service was mixed; while some praised individual staff members for their friendliness and professionalism, others reported unprofessional behavior and poor communication from the front desk.
Cleanliness
Several reviews highlighted issues with cleanliness, including dirty dishes, unclean bathrooms, and overall maintenance concerns, while some guests noted that their rooms were clean and well-kept.
Room Quality
Many guests appreciated the spaciousness and amenities of the rooms, particularly the kitchen facilities, but there were complaints about odors, outdated features, and maintenance issues.
Breakfast Experience
The breakfast offerings received mixed reviews, with some guests enjoying the variety while others found it poorly stocked or lacking in quality.
Renovation Issues
Several guests expressed frustration with ongoing renovations, including noise disturbances and disruptions to services, impacting their overall experience.
- KCKen CannonDec 27, 20251.0No shuttle, there was no backup driver. Go to a hotel that actually knows how to schedule staff if you plan an airport ride.
- TJTanaya JohnsonDec 12, 20251.0Never i repeat NEVER book over the phone these Hilton people are liars and then they want to charge you for parking per night ! They are money hungry with awful service! Even towards their own honors members! Just sad! Hilton is going down hill!
- CJChristopher JonesNov 22, 20255.0Lobby area was very busy and crowded, which I bypassed using the digital key option through the Hilton app. The rooms are very spacious, super clean, have very comfy beds, hot showers with decent pressure, 2 tvs and all the kitchen goodies needed to stay in and cook in! I did not have any contact with any staff so I can't comment, but they looked professional and interacted well with other guests. Thank you having me and looked forward to staying again!
- MRM RNov 19, 20255.0Tiana at the front desk was great! She made sure that we had everything we needed and made us feel at home. Incredible customer service.
- TAToks AjiOct 6, 20255.0Very serene environment, clean rooms, friendly staff, and location is close to the airport.
Frequently Asked Questions About Homewood Suites by Hilton Hanover Arundel Mills BWI Airport
What types of rooms does Homewood Suites by Hilton Hanover Arundel Mills BWI Airport offer?
The hotel offers all-suite accommodations with 99 rooms, perfect for extended stays.
Is breakfast included during the stay at the hotel?
Yes, guests receive a complimentary free hot breakfast each morning.
Does the hotel have any fitness or recreational facilities?
Yes, the hotel features a free 24-hour fitness center and an indoor pool for guest use.
Are pets allowed at Homewood Suites by Hilton Hanover Arundel Mills BWI Airport?
Yes, both dogs and cats are welcome at this pet-friendly hotel.
What are the check-in and check-out times for the hotel?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Is parking available for guests, and is there a fee?
Yes, self-parking is available for free to all guests.
What safety and cleaning protocols does the hotel follow?
The hotel uses commercial grade disinfectants and has employees trained in cleaning and hand washing procedures.
Are there options for business or event meetings at the hotel?
Yes, the hotel offers over 3,400 sq. ft. of sunlit meeting space with 6 meeting rooms available.
What nearby places can guests visit around Homewood Suites by Hilton Hanover Arundel Mills BWI Airport?
Guests can easily visit the Arundel Mills outlet shops and the Live! Casino, both located just across the highway from the hotel.
Are there other hotels near Homewood Suites for guests to consider?
Yes, nearby hotels include Hilton Garden Inn Baltimore/Arundel Mills, Maryland Live Hotel, Live! Lofts, and Holiday Inn Express Baltimore-Bwi Airport West.
Can guests find convenient dining options nearby?
Yes, guests can dine nearby at places like Denny's, which offers American breakfast and brunch, or Zaiqa Restaurant and Grill for buffet-style meals.