Best Western Plus Best WesternI Airport Hotel - Arundel Mills

Reviews

• SS

  Shelby

  3 days ago
  1.0
  We had what we think are bed bug bites a few days after staying at this hotel. We also saw what we think was mold between the wallpaper and wall in the bathroom. I would never stay here again, especially after seeing others' recent reviews.
• MD

  Michele Dunn-Hill

  5 days ago
  5.0
  Pros: Very nice staff. Rooms were clean. They had a pool and served breakfast. There was a casino about a mile away! Cons: The pool was literally freezing. The kids wouldn't get in. That should tell you how cold it was. They would swim in anything but that. Lol The orange juice with breakfast taste like it was watered down. It was OJ flavored water without much OJ. I will go back. Those two cons wouldn't keep me away. The staff made up for them.
• KS

  kay s

  Nov 11, 2025
  4.0
  I had a pleasant stay at this hotel. The price was excellent, especially at $66 per night through PRICELINE.com, making it a great value for the area. However, there was one aspect that made me uncomfortable: I encountered the owner and general manager knocking on guest room doors to check windows, but they weren't wearing any visible identification or name tags to confirm their roles. This left me feeling uneasy, and I believe a quick call or heads up to guests before knocking would have been appreciated to ensure transparency and comfort. Another point to note is the pool temperature it was quite cold, and I was disappointed to learn that the pump wasn’t functioning. I wish the staff had mentioned this when I inquired about the pool before booking, as it would have been helpful to know. That said, my children still had a great time, even though the water wasn’t as warm as we had hoped!
• CR

  Cheryl Mullican Roberson

  Nov 9, 2025
  4.0
  We stay here quite frequently but this week we checked in last Thursday for a Friday flight. No issues except no body wash, minor. However we were never told they no longer provide a 24 hour shuttle and yesterday when we arrived in Denver and due to delays were going to arrive no longer at 10:30 pm but now 1 am, we were then told about the service being discontinued. Also, when we did finally arrive at the hotel around 1:30 am, only to find 4 individuals outside the front door, drunk, smoking pot. Two were actually sitting on the sidewalk and two on the bench to the right of the front door. Not acceptable. I did mention it to the front desk person last night, nothing. Then I mentioned it to the manager this morning at breakfast. He seemed to know who it was. I get it if the hotel is providing housing maybe for those less fortunate but not at the front door and not drinking and high. Nice welcoming committee. Signed Repeat Customer
• SR

  Sandy Riley

  Nov 3, 2025
  1.0
  No parking what so ever. Had to park a mile away and carry bags up street to hotel. Staff was ok but when asked about restaurants that deliver, we were told to look it up on tbe internet. TV and remote didn't work. Called down and was told to turn it on and off a few times. Didn't work, called back down, gave us attitude and said come down and get a new remote. 3 remotes/3 trips up and down we finally got a remote that worked. Hallway was very noisy all night and light shown under the door. Shower was extremely slippery. I stay at Best Western all the time all over the East Coast and we were very disappointed. Wasn't worth the money. The restaurant next door is very very close but the food was cold and disgusting and missing food.

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