Staff Performance
Many customers praised the staff for being friendly, accommodating, and attentive to their needs.
Cleanliness
Overall, guests reported clean rooms and well-maintained facilities, although some noted issues with specific areas like the pool and bathrooms.
Breakfast Quality
The breakfast offerings received positive feedback for variety and quality, though some guests experienced issues with availability and service.
Room Comfort
While many found the rooms spacious and comfortable, there were complaints about bed firmness and issues with air conditioning.
Maintenance Issues
Several reviews highlighted maintenance problems, including malfunctioning air conditioning, cleanliness concerns in certain areas, and reports of bed bugs.