Tru by Hilton Baltimore Harbor East

Reviews

• XD

  Xiomara Disla

  3 days ago
  5.0
  The front desk was not only friendly but extremely helpful. Each time a member of my party needed assistance they were there to help us out. Big thanks to Brian.
• TB

  Timothy B.

  Feb 19, 2026
  1.0
  I DO NOT RECOMMEND staying at this hotel. While the rooms and lobby are clean and well-maintained, the service was subpar and raised SERIOUS safety concerns for hotel guests. I had to take my dog out in the very late evening and noticed that no one was at the front desk or anywhere else in the lobby. An hour later, I had to do so again, and once again there were no staff members present at the front desk. However, this time I was surprised to see a vagrant man had set himself up in the inside vestibule of the hotel who I had to walk around to exit the outer doors of the building. When I returned, I had to literally stand directly over this homeless man to access the card reader and gain entry to the interior sliding glass doors. To be clear, I have worked in and traveled to major cities for decades. I am well aware that homelessness is a problem that urban centers haven't handled well. I am used to it and would further add that I am a large powerlifter so people typically don't tend to tangle with me. That said, paying $200 per night to have to contend with this issue inside a hotel doesn't exactly sound like a great "hospitality" outcome. If I had a wife, daughter, sister, or female friend, arriving late at night to check into this hotel from a delayed flight or what have you, I would be pretty uncomfortable knowing that they could be stuck inside a hotel vestibule alone with a strange man, no key to gain entry to the hotel proper, and no hotel staff member available to let them in or ensure their safety. I spoke to the hotel manager, Ms. Rodriguez, the next morning and explained what happened. She was very polite, understanding, and professional. She understood my safety concerns and confirmed upon reviewing the security camera footage at my request that this man stayed there for roughly 90 minutes, while the front desk, just 15 feet from the clear glass doors where this man was sitting, remained unoccupied. The man was even seen on camera trying to gain access to the hotel via the inner vestibule doors at one point. Ms. Rodriguez could not explain why the night manager was away from his/her post for so long. I was offered an accommodation, but I declined any such offer. This hotel either needs to get better staff and/or significantly improve its training methods if it expects people to have their loved ones stay there with any sense of comfort and safety.
• MC

  Mary Carr

  Feb 7, 2026
  5.0
  They have a most wonderful staff and hotel to stay at .They remember customers and greet you warmly with a smile ☺️We were able to check in early and appreciate that so much .The lovely Spanish women i cant remember how to spell her name (MY APOLOGIES)is absolutely our favorite Tru Hilton employee hands down . Many options to dine at I suggest Amiccis in little italy its outstanding. I will not stay anywhere else when in Baltimore you won us over and yall rock in the service industry.
• NJ

  Norma Johnson

  Feb 6, 2026
  1.0
  At first glance one may think they are clean but the room I checked into smelled absolutely awful! They tired to mask the smell by turning the AIR on blast which it is winter time 28 degrees. I should've asked for a new room then. I stayed only to be grossly disappointed. There is small hairs all throughout the bed smh. I was livid!! I ended up asking for more sheets and was told I needed to come down and get the sheet set myself. No I wasn't expecting luxury but I would expect it to at least have cleaner rooms. The sheets are paper thin and flimsy as well. I would not recommend if you want a clean hotel stay. I am uncomfortable being here and throughly disappointed with the cleanliness. Hotel staff is nice and accommodating though as in other areas.
• TT

  Tom T

  Feb 1, 2026
  2.0
  Terrible location also they made very little effort in Baltimore to clean up the snow even the hotel did not clear very well Infront . The supervisor was very nice but Brian the night guy was terrible . I asked for towels and he made zero effort to even get out of his chair he rolled around and put them against himself I ended up not even using them as that’s disgusting . I will stay at another Hilton next time not this one from the location to the TINY room that I’m told by Brian I can’t even watch TV above 50 because it’s a “quiet hotel” never heard of that in my life . I’m going to follow up with Hilton and get my points back the bed also was terribly hard