Business Details
About
Hotel
The Hilton Garden Inn White Marsh hotel is located in the Northeast suburbs of Baltimore, Maryland with easy access to Maryland Interstate I-95. Were 20 minutes from downtown Baltimore, Maryland and attractions including Camden Yards, Baltimore Ravens Stadium, and the Inner Harbor.
Our hotel is within walking distance to THE AVENUE at White Marsh with shopping, restaurants, movie theaters and more.
Deluxe accommodations, friendly service, and a relaxed Maryland style and atmosphere await our Hilton Garden Inn White Marsh hotel guests.
Amenities include complimentary WiFi, 24-hour access to printing, scanning, and copying in hotel lobby, plus a work desk in all of our 155 guest rooms and 10 junior suites. Accessible rooms are also available.
Enjoy a meal at the Garden Grille and Bar. Cooked-to-order breakfast and dinner are served daily, and we offer room service. Unwind with a drink in the lobby bar.
The Hilton Garden Inn White Marsh hotel in Baltimore also offers a 24-hour Pavilion Pantry and a 24-hour fitness center, with access to L.A. Fitness Center, located next door. Take a dip in our heated indoor pool and whirlpool. Guest laundry facilities are available as well. We also offer 6,000 square feet of meeting space for up to 200 people.
Driving in? Self-serve Parking is available for a nominal fee per day. Feel free to enter and exit our parking lot at your leisure.
Come enjoy Maryland hospitality and exceptional service at the Hilton Garden Inn White Marsh hotel in Baltimore, Maryland. Everything. Right where you need it.
Location
Hilton Garden Inn Baltimore/White Marsh
5015 Campbell Boulevard, Baltimore, MD
21236, United States
Hours
Reviews
3.9
1,596 reviews
5 stars
765
4 stars
367
3 stars
194
2 stars
96
1 star
174
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted unsanitary conditions, including dirty rooms, stained linens, and unpleasant odors throughout the hotel.
Customer Service
While some guests praised the friendliness of the staff, others reported rude or indifferent service, particularly at the front desk.
Room Condition
Many guests noted that the rooms were outdated and in need of renovation, with issues such as broken fixtures and uncomfortable beds.
Noise Problems
Several reviews mentioned excessive noise from slamming doors and highway traffic, making it difficult to sleep.
Location Convenience
The hotel is conveniently located near shopping and dining options, which was appreciated by many guests.
- AFAnna Fotiou2 days ago1.0Been waiting on phone for 15 min
- BMBirdy MontgomeryNov 12, 20255.0My wife and I always enjoy our stays at this hotel. From check-in to check-out, the staff consistently go above and beyond to make guests feel welcome and appreciated. AJ at the front desk is outstanding professional, polite, and always pleasant. He makes checking in effortless and treats every guest with kindness and respect. Jay, the manager, leads with excellence. His professionalism and genuine care for both his staff and guests shine through in every part of the hotel experience. Kenneth at check-out was equally impressive, friendly, engaging, and a pleasure to talk with. He made our departure feel just as warm as our arrival. And a special mention to Duke, the security guard, who greeted us this morning with a big smile and a kind reminder to buckle up and stay safe in the cold weather. That thoughtful gesture really stood out and made our morning brighter. The rooms are always spotless, quiet, and comfortable, offering a peaceful night’s rest. The restaurant and bar have a great atmosphere with delicious food, refreshing drinks, and excellent service. Breakfast with Ms Cindy was as always hot and fresh! What a perfect way start to the day. If you’re looking for a hotel that combines comfort, cleanliness, and genuine hospitality, the Hilton Garden Inn Baltimore/White Marsh is the perfect choice. With Jay’s strong leadership and an exceptional team including AJ, Kenneth, Duke and Ms Cindy every stay feels like home.
- EMErvine MontgomeryNov 12, 20255.0To the Hilton Garden Inn team, Thank you for providing outstanding service and a pleasant environment during my stay. Every staff member I encountered was kind, helpful, and professional. Shout out to Ms. Cindy, your commitment to excellence truly stands out — keep up the great work!
- MWMia WinterOct 15, 20251.0Arrived late at night after a long day of driving. I walked up to the front desk and said "Hi, do you have any rooms available?" The man said "Good morning. We start with a good morning." He then paused for me to say good morning, as if I was a child. I'd had an extremely difficult day and was not anticipating such rude customer service. I did not stay the night.
- MJMichael JonesOct 7, 20251.0I’ve been a loyal Hilton Honors member for over 10 years and have stayed at Hilton properties across the country. Unfortunately, my recent stay at this location was the worst experience I’ve ever had with a Hilton-branded property. The moment I entered the hotel, there was a strong odor of marijuana throughout the lobby. The front desk associate seemed unfazed — and even smelled strongly of it themselves. The elevator reeked as well, to the point it felt like walking into a distribution center. When I arrived at my room, I found it filthy and severely outdated. The bed was so uncomfortable it made my skin crawl. The overall condition of the hotel was unacceptable and completely inconsistent with Hilton’s reputation for quality, comfort, and cleanliness. This property needs immediate review and accountability. It does not uphold the Hilton standard I’ve trusted for over a decade. Thank you for taking the time to look into this matter. I hope to hear that corrective action will be taken.
Frequently Asked Questions About Hilton Garden Inn Baltimore/White Marsh
What are the check-in and check-out times at Hilton Garden Inn Baltimore/White Marsh?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does Hilton Garden Inn Baltimore/White Marsh offer free Wi-Fi to guests?
Yes, complimentary Wi-Fi is available throughout the hotel, including public areas and guest rooms.
Are pets allowed at Hilton Garden Inn Baltimore/White Marsh?
Yes, both cats and dogs are welcome at the hotel.
Is the hotel accessible for guests with mobility challenges?
Yes, the hotel features accessible parking and elevators, making it mobility accessible.
What dining options are available at Hilton Garden Inn Baltimore/White Marsh?
The hotel has two restaurants, including the Garden Grille and Bar, offering cooked-to-order breakfast and dinner, plus a 24-hour Pavilion Pantry and room service.
Does the hotel provide fitness or recreational facilities?
Yes, there is a free 24-hour fitness center onsite, access to the LA Fitness Center next door, a heated indoor pool, a hot tub, and kid-friendly activities.
Is parking available at Hilton Garden Inn Baltimore/White Marsh?
Self-serve parking is available free of charge with convenient in-and-out access for guests.
Are there meeting or event spaces available at the hotel?
Yes, the hotel offers 6,000 square feet of meeting space with six meeting rooms, accommodating up to 200 people.
What nearby shopping and entertainment options can guests visit?
Guests can easily walk to THE AVENUE at White Marsh, which features shopping, restaurants, and movie theaters.
What nearby hotels are located close to Hilton Garden Inn Baltimore/White Marsh?
Nearby hotels include Hampton Inn Baltimore/White Marsh and Hampton by Hilton, providing additional accommodation options.