Hilton Baltimore Inner Harbor

Reviews

• MR

  Maria de Lourdes Rodriguez

  2 days ago
  5.0
  I had an excellent stay at the Hilton Baltimore. From the moment I arrived, the staff was welcoming, friendly, and professional. The hotel is beautifully maintained, and my room was clean, spacious, and very comfortable. The beds were great, and I loved the city views from the window. The location is perfect—close to restaurants, attractions, and easy to get around. The amenities were top-notch, and everything felt organized and well-managed. I especially appreciated how attentive the staff was throughout my stay. Overall, I had a wonderful experience and would definitely stay here again. Highly recommended!
• TK

  Thomas Kemp

  Nov 12, 2025
  5.0
  The hotel is really well positioned downtown right by the ballpark. Chef Northam makes an awesome omelette for the breakfast in the morning. The hotel is clean and nice and they clean daily, and clean well too. It's a really nice place, I'll stay here again when I come back. Downside is paid self parking in the garage downstairs. Plan for that in your budget
• TE

  Terrence E

  Nov 7, 2025
  2.0
  Recent stay. HH business diamond member having stayed at various H properties in 120 countries. To be honest, rather cold and disinterested reception upon arrival and staff was annoyed when I asked about amenities and booking conference rooms accommodating up to 200 pple. I am a rep for one of the FAANG scouting for a location for an upcoming staff retreat + a game next door. The plan was to book up to 60 rooms. Not the type to flash my name card and this hotel just got crossed out from our list.
• TT

  Tricia T

  Oct 29, 2025
  5.0
  Good location for ACI convention. Our team members stay here for three nights. I recommend the room with home plate view. Especially we love the baseball star Wei-Yin Chen from Taiwan. 5 stars to the front desk Danny. We are project winner, so we need early check-in to have enough time to prepare awards ceremony and presentation. Actually a week ago, other front desk asked me to call customer service even I was at the front desk in person. Luckily Danny never says "I can't...", never says "I regret...". He smiles sincerely and arranges our early check-in, our reschedule. It's our first time to visit Baltimore. Danny is friendly and never asks me to give good review. That's why I'd like to give the best review. Chef Northan's omelet is delicous and keep me energetic. It's the only one dish that I recommend for breakfast. Lorenzo remembers to send me napkins, coffee with milk when I enjoy the breakfast the next morning. Thomas always keep my table clean so that I can type the computer.
• JR

  jon R

  Oct 20, 2025
  1.0
  The entire stay from the night we arrived to the time we left was horrible. After driving for 12 hours on the road we finally arrived at the hotel tired and just wanting to rest. I go to check in just to find out my my room with a king size bed for me and my GF is not available due to the hotel over booking. So they transfer us to another room with 2 beds that are smaller and say that we can check back later during our stay to see if something is open. Mind you I reserved these room months in advance for my business trip. I’m too tired to argue and so we go to the room to find out the key cards don’t work. I go down stairs to get them rekeyed again and still doesn’t work. As I’m heading down a security guard seeing my GF and tries to let her in just to find out the room in locked from the inside. I come back up to be told this and then they try to pop the deadbolt to find out that the latch in the inside won’t let them in and the door will have to be taken apart. So I’m told I’ll need to get another room again. I am finally given a room that we both can use after 30 mins of this ordeal. Once we finally drop all of our stuff off and can rest as it’s 8pm at night. We find out the door to this room is also broken as it does not close as it should and you have to use all your body weight to get it closed. So the next morning I tell them this and told maintance will be up shortly to fix it. My GF stays in the room while I go setup for the convention taking place. I come back 9 hours later for my GF to tell me they never came. So I have to go back down stairs to complain a 2nd time. They tell me they are calling the manager to have maintance fix it while we go grab dinner. We come back and it’s finally fixed. Then Saturday while I’m at the convention I find out that I have been double charged by their system for almost $800. Deleting a portion of the funds I was using for a business deal at the convention. I have to call and wait for someone to finally answer and not get a clear answer to then be put on hold again for the manager to explain that basically their system screwed up completely. Then that the funds won’t be put back into my account for 3-4 days. So I’m out $800 because your crappy system screwed up and instead of voiding the transaction I’m told “sorry nothing can be done”. Thankfully I was able to transfer funds from another account but that is still not acceptable. The only compensation they can give is voiding my parking fee and 1 free night at a Hilton for the transaction issue. Like I plan to stay at another Hilton after this screw up on yalls end. The final night of our stay after the convention is finally over I tell my GF let’s just go down stairs to grab dinner. We get seated and there are only 4 other tables with people seated for dinner. We get our drinks then our food and the rest of the night our waitress ignored us it’s not even busy but no refills on drinks, no checking up on if we need anything. I have to flag her down just so I can pay our bill and leave . We had planned to get dessert, but after that we were done. The service at “The yard” in the hotel across the street had better service when they were packed out. The server checked on us regularly while have multiple tables on a busy night vs yall 4 tables on a slow night. Finally today after we could finally get out of this hotel. We checked out happily, just to get to our car and try leaving the parking garage for the system to not recognize my parking pass. Prevent me from being able to leave due to the arm bar not going up for me to get the he’ll out of here. I have to find a parking garage attendant for him to call the front desk with out information so he can let us out as we were trying to get on the road in the early morning before traffic. Again this entire ordeal was completely horrible from the start and i will never ever come back to this hotel on my next business trip here next year. I’ll go to the hotel across the street or one of the ones around the convention center next time than have to deal with this many problems.

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