Hampton Inn Baltimore Bayview Campus

Reviews

• NV

  Nelson Villeda

  Jan 4, 2026
  1.0
  I have stayed at this hotel several times before and had always received excellent service, until today. Unfortunately, this experience was completely disappointing. On January 4, 2026, around 3:50 pm, when I arrived at the front desk, the receptionist named Tylor was on the phone and from the very beginning looked at me with clear disdain for my arrival. When I asked to check in, she responded in a very expressive, rude, and unpleasant manner that no, that check-in could only be done online. While I attempted to complete the online check-in at the counter in front of her, in case I needed any assistance, she told me in a disrespectful way to move away from there. I told her I was fine standing at the counter and asked if there was a problem with me being there. She replied that there was, claiming it was because of other guests. I pointed out that there were no other guests behind me, only my companion, and that if another guest arrived, I would move immediately to give them space. Despite this, she continued to refuse, showing unpleasant facial expressions, clear contempt, and responding in a very unprofessional and disrespectful manner toward me. Due to her persistence, the poor treatment, and the complete lack of professionalism, I decided to leave and stay at another nearby hotel, where the experience was completely different: I was treated with respect, kindness, and genuine willingness to help. It is truly disappointing that one employee can ruin the good impression this hotel had built with me as a frequent guest. I hope management addresses this situation, as no guest deserves to be treated in this manner.
• NA

  Neesha Anthony

  Jan 2, 2026
  4.0
  Great experience clean rooms... I picked my rooms in the app and they gave me a different room that was my only thing I dislike. I don't like they don't expect passport as a form of ID 🤷 but the front desk lady was very generous
• JH

  James Hong

  Nov 26, 2025
  4.0
  Nice hotel at the edge of the city. Rooms are nicely furnished and comfortable. Hotel is very quiet.
• MS

  Mohammed Azharuddin Shaikh

  Nov 24, 2025
  1.0
  PATHETIC EXPERIENCE 👎👎👎👎👎👎👎 WORST EXPERIENCE 👎👎👎👎👎👎👎👎 NEVER TO RETURN BACK TO THIS PROPERTY NEVER TO RECOMMEND ANYONE . NOISY AIR CONDITION IN THE ROOM UNCOMFORTABLE STAY / NOISY SLEEPLESS NIGHT UNDER CONSTRUCTION ... MESSY AND DIRTY FRONT DESK MS. TAYLOR- ARROGANT, MANNERLESS, BAD ATTITUDE, BAD BEHAVIOUR, DO NOT FIT FOR THE JOB OF A FRONT DESK PERSONNAL WHO IS THE FACE OF THE HOTEL-- FIRST IMPRESSION IS THE LAST IMPRESSION OR THE LASTING ONE BUT THIS ONE WAS PATHETIC.... CALLED THE PROPERTY IN THE AFTERNOON TO CHECK FOR AVAILABILITY OF ROOMS WITH A SMART TV. (2 NIGHT STAY) MS. TAYLOR THE FRONT DESK LADY HAS NO MANNERS OR ANY PHONE etiquette. RUDE TONE... TALKS RUDELY AS IF SHE THE DIRECTOR OR CHAIRMAN OF THE HOTEL.. HUNGS UP THE CALL / DELIBERATELY TRANSFERS THE LINE TO DIFFERENT IVR GAVE WRONG INFO ON THE CALL - ALLOTTED ROOM 501 - STATING IT HAS A SMART TV WITH INBUILD FEATURES OF NETFLIX AND OTHER STREAMING APPS. 8.30PM CHECKED IN AT THE FRONT DESK ASKED FOR AN ID ... GAVE HER THE DRIVING LICENSE. WITHOUT LOOKING AT THE DETAILS ON IT SHE GAVE IT AWAY RUDELY ASKING FOR A PASSPORT.. SERIOUSLY 😳😳😳 .. I TOOK A FLIGHT FROM ATLANTA TO BALTIMORE .. CROSSED TSA WITH THAT ID .. AND JUST BECAUSE I AM AN INDIAN BROWN SKIN GUY .. YOU ARE DEVALUATING MY DRIVING LICENSE AND ASKING FOR A PASSPORT. HOW RIDICULOUS AND ABSURD BEHAVIOUR IS THAT.. I TOLD HER ITS BEEN 8 YRS I AM USING MY DRIVING LICENSE AS MY ID ALL OVER UNITED STATES BUT HER ARROGANT BEHAVIOUR FAILED TO LISTEN ANYTHING AND SHE HAD THE BAD ATTITUDE SHOWN VIA HER BODY LANGUAGE ... LIKE "WHATEVER". I CHECKED IN THE ROOM 501 -- NO STREAMING OPTION -- A BASIC 44"/ 50" TV WENT TO ASK MS. TAYLOR TO CHANGE THE ROOM OR CANCEL THE RESERVATION-- SHE ANSWERED .. IT WAS YOUR CHOICE , YOU MADE THE RESERVATION AND NOW YOU HAVE CHECKED IN SO NOTHING CAN BE DONE... I CALLED PRICELINE CUSTOMER CARE-- THEY CALL THE PROPERTY - MS. TAYLOR SPOKE TO THEM RUDELY AND DENIED TO ASSIST ANYWAYS...HER RUDE AND BAD ATTITUDE CONTINUED THE MATTER WAS ESCALATED TO HIGHER MANAGEMENT IN EXPEDIA .. THE MANAGER CALLED .. MS. TAYLOR HUNG UP ON HIM... THE GM OF THE HOTEL - MR. WALTHAM WAS BUSY ON A VACATION.. EMAIL WAS SENT NO RESPONSE - NO REVERT EVEN AFTER 48HRS AFTER COUPLE OF HOURS CAME BACK TO MS. TAYLOR TO CHANGE THE ROOM SINCE THE A/C WAS MAKING A LOT OF NOISE.. SHE REPLIED - LIVE WITH IT -- TOMORROW A TECHNICIAN WILL BE SENT-- NO RESOLUTION - I WAS BEING TREATED BADLY... TOILET CHOKED -- MS. TAYLOR SAID CANNOT DO ANYTHING.. HOUSE KEEPING WILL COME TOMORROW MORNING - WASHROOM AVAILABLE DOWNSTAIRS TO THE RIGHT.. SHE WAS DOMINATING THE HOTEL AND MISTREATING MOST OF THE GUEST THAT WAY... I URGE THE MANAGEMENT TO TAKE STRICT ACTION ON HER. NEXT MORNING SUNDAY... I MET ANOTHER LADY AT FRONT DESK ( BOY CUT HAIR- FORGOT HER NAME) PLACED A COMPLAIN TO HER - SHE WAS NICE APOLOGIZED AND OFFERED 10,000 POINTS ON THE HILTON HONORS ACCOUNT-- ASSURED SHE WILL INFORM THE MANAGER MR. WALTHAM NEITHER THE 10,000 POINTS WERE ISSUED NOT THE MANAGER REVERTED ON THE EMAIL OR CALLED. GIVING FALSE INFO TO LURE GUEST IS A KIND OF SCAMMY BUSINESS THAT THIS HOTEL IS RUNNING TO GET MORE GUEST TO THE HOTEL.. THIS KIND OF BITTER EXPERIENCE WILL NEVER GET YOU MORE GUEST AT THIS PROPERTY.. I HAVE WRITTEN AN EMAIL TO THE MANAGEMENT OF HILTON HOTELS REQUESTING THEM, IF THEY CAN DELIST THIS PROPERTY FROM HILTON GROUP OF HOTELS TO AVOID BAD MARK ON THIER REPUTATION IN FUTURE. MY VACATION WAS WAISTED ... I WISHED I COULD HAVE NEVER CALLED OR VISITED THIS PROPERTY.. MY SECOND OPTION WAS THE CANOPY BY HILTON 15 MIN AWAY ... 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎 NO OPTION TO GIVE ZERO STARS DON'T DESERVE A ONE ALSO
• NM

  Norman McClave

  Nov 21, 2025
  4.0
  Inn is in an excellent location for business in East Baltimore, with easy and quick access from I-95 and I-895. Rooms are clean and well designed. Ample parking. Service was friendly and welcoming.

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