Business Details
About
Hotel
Daily Mandatory Charge includes: 2% Business Improvement District Assessment.
Hello and welcome to Canopy by Hilton Baltimore Harbor Point, perfectly nestled between Harbor East and Fells Point with waterfront views of the Inner Harbor and Patapsco River. Fine dining, shopping, nightlife, an array of museums and more are just steps from our door. Explore Baltimore in style with our complimentary Canopy Bikes. We'll introduce you to the neighborhood with a local welcome gift at check-in.
At Canopy, we've got you covered. Our LEED Silver hotel features a Just-Right Room with a positively local vibe. Enjoy views of the waterfront from floor-to-ceiling windows, custom art and nautical décor, as well as amenities like free WiFi and exclusively designed Canopy bed. Suites offer added space, a separate living area and cozy extras like bathrobes and Canopy socks. Every floor has a filtered spring water station so you can refresh and feel great going forward.
Welcome the day in the café with a delicious artisanal breakfast made with fresh ingredients and local produce or have a Canopy Break Fast bag delivered to your door. Dine indoors or on our outdoor waterfront terrace, and sample local beer, wine and more at our complimentary evening tastings. Work up a sweat in our fitness center, and host your next meeting or function in one of our event spaces. Choose from our professional boardroom, 1,700 sq. ft. meeting room, 9th floor terrace or Canopy Central.
Location
Canopy by Hilton Baltimore Harbor Point
1215 Wills Street, Baltimore, MD
21231, United States
Hours
Reviews
4.3
825 reviews
5 stars
553
4 stars
117
3 stars
66
2 stars
34
1 star
55
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the staff for being friendly, helpful, and accommodating, with specific mentions of individuals who went above and beyond.
Location
The hotel is well-located near the Inner Harbor, with easy access to restaurants and attractions, which was frequently highlighted as a positive aspect.
Cleanliness
While many guests found the hotel clean and well-maintained, some reported issues with room cleanliness and maintenance.
Amenities
Guests appreciated the amenities such as the restaurant and bar, but some expressed disappointment over limited food options and high parking fees.
Communication Issues
Several reviews noted poor communication regarding renovations, room availability, and service, leading to frustration among guests.
- DGDavid GrohNov 17, 20255.0The pool was great! I loved spending time with my family there! Jacob was a fantastic guy with such a great sense of humor, drinks on me next time!
- BGBryan GrohNov 17, 20255.0Leo, Jacob and Daniel were absolutely incredible! Excellent service with a smile in every interaction. Thank you for making this trip to Baltimore a memorable one!
- NNNASTYSANDWICHNov 12, 20255.0I had a great experience at this hotel.The staff were incredibly friendly and attentive, making me feel very welcome. My room was also spotless and comfortable. I would definitely stay here again and highly recommend it to anyone visiting the area :)
- AWaugust westNov 11, 20255.0From The moment we pulled up to the hotel till the Minute we left we had a great stay . Let me start off by saying the Valet/ Bellhop Attendant Jacob delivers a great first impression of this property . the words “No I can’t” never came out of his mouth . He was our “go to” guy for all things during our stay. Always smiling , greeting guests and providing key information and suggestions. He provides Top Notch customer service and this should be acknowledged by Hilton . We arrived On Halloween in town for the 2 Billy Strings shows at CFG Arena. we arrived earlier than anticipated . Valet service was very easy And Jacob offered to take our bags to our room , which frankly was unexpected . We were then granted an early check-in by the front desk staff , although we were already reassured We could stow our bags if needed .Check in was seamless and with smile and courteous greeting . Our room was perfect - we chose the 2 queen beds with harbor view and it did not disappoint. Clean Simple accommodations with upscale amenities . We loved the Nespresso for sure . The hotel is quiet and because of its location and Price point there’s no loud boisterous crowds like some of the downtown properties during weekend events. The restaurant has a Classic French Menu which isn’t our cup of tea but we did enjoy drinks at the Bar. The Sunday 11/1/25 Bartender provided great service too . Our conversation led to a “small world” type of connection from our hometown and her service kept us at the bar a bit longer than anticipated . Another Customer service Win at this location . While we did not use traditional housekeeping we did arrange for a specific time for our housekeeper to Tend to our room and she knew we liked the Nespresso so she provided us with a couple of extra pods at our request - we don’t do decaf. this type of personal attention is what is lacking in the industry as a whole. while I did not get our housekeepers name she provided us with great service and special attention to detail . I felt that tipping at this property was well deserved , and tipped accordingly more than usual , for all The employees we had personal contact with . It’s nice to see people investing their Work with pride and providing an exceptional customer service experience as we are spending our hard earned money . We are not rich by any means but appreciate being “taken care of “ while traveling .Whenever possible we will stay at Canopy Hilton Properties. so far these properties have all delivered and met or exceeded our expectations .
- TNTony NavolioNov 5, 20253.0The hotel was fine but don’t expect to get any help if you have billing issues. They won’t call me back after countless tries to reach the assistant general manager, Jasmine. I had more than three employees tell me that a mysterious charge on my credit card would go away once it processed. That never happened. I basically ended up paying nearly $2000 for three nights. No thanks, a that rate I will stay at The Four Seasons
Frequently Asked Questions About Canopy by Hilton Baltimore Harbor Point
What are the check-in and check-out times at Canopy by Hilton Baltimore Harbor Point?
Check-in time is at 4:00 PM and check-out time is at 11:00 AM.
Does the hotel offer free WiFi to guests?
Yes, free WiFi is available in public areas and there is a public internet terminal.
Are pets allowed at Canopy by Hilton Baltimore Harbor Point?
Yes, both cats and dogs are welcomed at the hotel.
Is parking available for guests at the hotel?
Yes, the hotel offers parking with both self-parking and valet parking options.
Does the hotel have facilities accessible to people with mobility impairments?
Yes, it features accessible parking, elevators, and is mobility accessible.
Is breakfast available at Canopy by Hilton Baltimore Harbor Point?
Yes, breakfast is available and includes artisanal options made with fresh ingredients and local produce.
What amenities are available for fitness and recreation at the hotel?
The hotel has a free fitness center and a game room for guests to enjoy.
Does the hotel provide environmentally friendly or sustainable features?
Yes, it holds ISO14001 and ISO50001 certifications, participates in Hilton LightStay, has an energy conservation program, uses commercial grade disinfectant, and has a linen reuse and towel reuse program.
What nearby attractions can guests visit around the hotel?
Guests can visit Wills Wharf, a historic landmark and fountain; Wills Park for outdoor activities; and Maritime Park at Thames St Wharf, offering park space and travel services.
Are there dining options near the hotel worth exploring?
Nearby dining options include Cindy Lou's Fish House, a Southern American restaurant; Attman's Deli Harbor Point, a delicatessen and bar; and Döner Brös, a local restaurant.
What nearby nightlife or entertainment venues are accessible from the hotel?
Guests might enjoy Harbor East Waterfront, which offers music, bars, and pubs; and Thames Street Wharf, a landmark with a cafe and bar, ideal for evening entertainment.