Candlewood Suites Annapolis by IHG

Reviews

• JE

  Jane Ehrenfeld

  Apr 20, 2025
  4.0
  Solid hotel, and very recently renovated. Rooms are clean, nice, and have good amenities. Customer service is not great (we asked for an extra towel and never got it; on our way out the front desk manager said, “God bless” to us, which is wildly inappropriate for a hotel employee). The biggest flaw though is the amount of noise that bleeds through the walls and ceiling. The person in the room above us was walking around a lot and either they had a whole step dancing troupe in there or there is zero insulation (and no carpets make it worse), because it sounded like an elephant stomping above our heads. Also, an alarm was going off for a while in the room across the hall and we could hear it in our room. Otherwise, it’s a very good place for the (excellent) price.
• RP

  Regina Palmer

  Mar 29, 2025
  5.0
  The hotel has a laundry room that's free for guests. Just bring alone some laundry pods,and you will be good to go! The location is in a great place. You are literally close to everything you can think of. Also, it's a community pool near as well. Book this hotel you will not go wrong. Also, it's a small kitchenette in the room equipped with all necessities except napkins!
• T

  T *******

  Mar 28, 2025
  1.0
  On 3/28/25 the staff were very rude and provoking. The housekeeper, Bobby, knots on the door and says, "Are you staying or not?". I was surprised because today is not my check-out day. This interaction was unnecessary becuase he had the information on his clipboard. I spoke with Regina, front desk person, via phone who was condescending. She stated that she would inform management. A few minutes later, Sunny, front desk came to my room. He stated manager was busy. He was very rude and unprofessional. Another guest came out of their room to complain that Bobby was loud and rude. The other guest stated, "Bobby came through like a police raid. " Because of the rudeness of the staff, I canceled my reservation for next week. I am sadden by the way my famy and I were treated. As a Dimond Elite Member, I'm taken aback by staff aggressive behavior.
• JS

  J S

  Feb 1, 2025
  4.0
  The picture from a Google search for this hotel shows an Extended Stay hotel. This hotel was totally refurbished and looks like a new hotel. The staff is great (Sonny) and it was a pleasant surprise, especially for the price. I had a King room, it had a full-sized refrigerator, a two-burner cooktop, a microwave and even a dishwasher. The mattress was very comfortable and the room was clean and looked brand new. They even have a free guest laundry that is well-equipped. I could have stayed for a week and not missed many comforts of home. This review may sound like it was written by someone connected to the hotel, but I am just a satisfied guest. I usually visit Annapolis four or five times a year as a getaway and this is my favorite yet. The listing on the Google search says this is two-star, but is easily a three (which is great).

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