Holiday Inn & Suites Winnipeg-Downtown by IHG

Reviews

• AN

  Amanda Nickels

  5 days ago
  5.0
  I’m not sure what happened on New Year’s Eve but they made it up to me afterwards Great customer service
• SW

  Stephanie Wilson

  Jan 5, 2026
  1.0
  If I could leave zero stars, I would. Our experience at this hotel was unacceptable from start to finish. We arrived around 5:00 p.m. after a 10-hour drive and immediately noticed that the lobby was loud, dirty, and filled with people who made the space feel unsafe. We tried to give the benefit of the doubt and proceeded to check in. Because there was no on-site hotel parking available, one of our friends remained in the car while the rest of us checked in. We were told parking would be $22/day in the adjacent university parkade and were instructed to take the lobby elevators to the 3rd floor to access it. The elevators alone were alarming. They arrived multiple times completely overcrowded. When we finally boarded, the elevator was filthy and smelled strongly of urine. When some passengers exited on the 2nd floor, we noticed a spilled beverage container partially covered by a towel, which made it clear where the smell was coming from. When we reached the 3rd floor, there were no signs indicating parking—only guest rooms. After walking in both directions, we entered a stairwell hoping it would lead us to the parkade. Instead, we became trapped. The stairwell doors required a key card to exit, but none of our cards worked. The stairwell was dirty, windowless, and echoed with yelling and fighting from nearby floors. We attempted to call the front desk multiple times and were either sent to voicemail, or disconnected. We were genuinely frightened. Eventually, someone in the hallway heard us banging and let us out, informing us that “the keys don’t work in the stairwell.” This is critical information that should be shared with guests, as locking people into a stairwell is a serious safety issue. We returned to the front desk and explained everything. We were then directed (this time in a completely different direction) toward the parkade, which required walking down a long, poorly lit hallway that felt unsafe given what had already occurred. Before committing to staying, we decided to check the room. While it initially appeared passable, there was a strong smell of marijuana, loud noise coming through the walls, and upon checking the bed we found hair and visible stains on the sheets. At that point, we decided we could not stay. We returned to the front desk and informed staff. The response was an apology, with no attempt to resolve the issues or retain our stay. We were told to contact Expedia regarding a refund. We had paid nearly $400 for two nights. Our booking dates were Friday, January 2, 2026 to Sunday, January 4, 2026, and despite Expedia making multiple attempts to contact the hotel, the property has failed to respond. As a result, we are currently out the full amount for a stay we could not safely complete. This situation could have been resolved quickly, yet it has been ignored entirely. Locking paying guests inside a stairwell with non-functioning key access and no reachable front desk support represents a serious breach of basic guest safety and emergency response standards. This review is intended to prompt direct contact from hotel management or Holiday Inn/IHG corporate leadership to address this matter and provide appropriate reimbursement. I would not recommend this property under any circumstances.
• LR

  Luke Reed

  Dec 16, 2025
  5.0
  I was really impressed by this hotel for the price. It was the cheapest for the class of hotel I was looking for. Easy to get around. I was a bit worried seeing the lower rating but that seemed to be people complaining about parking and I didn't use a car. Rooms are renovated.
• DM

  Donovan Moore

  Dec 7, 2025
  1.0
  The worst hotel ever. Don't recommend staying here walls are paper thin can here everything from the next room got sick on the first day , the pool ain't clean beds are not clean there's bed bugs rooms didn't look cleaned properly windows are broken in the lobby, food is gross
• MW

  Martin Walters

  Nov 22, 2025
  5.0
  The staff were great! Everyone we talked with were welcoming and friendly. Special thanks to Chris Pangillinan. Loved the location. Room was nice and had lots of room. We came down for the Grey Cup and was pleased with everything. Great job everyone! I would recommend this hotel!

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