Hilton Boston/Woburn

Reviews

• SK

  Stephan K.

  5 days ago
  5.0
  Great hotel
• AP

  A Pe

  Jan 2, 2026
  2.0
  Man! Where do I start? We travel quite a lot and so we have stayed in many hotels. For this trip my wife specifically told me to pick the homesuite place down the street because it was nice and we had stayed there before. I looked at this and the room looked ok. I was like, heck let's try something new. Damn did I mess up big time. My wife thought I was kidding when I told her we were staying there. She was soooo mad when we got there. The bathroom had this loud frigging exhaust going ALL day long. The room was cold as chuck. The lobby was like all super nice...people come to a hotel for the rooms. Maybe make the rooms nicer? The other thing is the stinginess of the hotel to not even give their guest a measly .50 cent little bottle of water. You charge like $160 for the room and cant afford to pay 2 dollars a night for water? Maybe less. A 48 pack of water is like 6 bucks or something like that. You want to charge 3 dollars for water to your guests? Do better. Embarrassing. The only thing keeping this at 2 stars is the location and the gym. Not half bad.
• JR

  Juhaina Reeshan

  Dec 31, 2025
  1.0
  Our stay at this Hilton was frustrating from the beginning. On the first day, the key cards were not programmed correctly, and we had to return to the front desk four times before they finally worked. When we entered the room, we found that the bathtub was clogged. We reported the issue, but no action was taken to fix it, which was very disappointing. The worst experience happened on the last day, which was our travel day. We needed a few hours of sleep before traveling, but this was impossible due to kids running and screaming in the corridor for an extended period. When we contacted the front desk, we were told they had already informed the parents and could not do anything further. This response was unacceptable, especially considering how critical rest was before a long journey. Overall, the lack of responsiveness, maintenance issues, and poor noise control made this stay far below Hilton standards.
• LS

  Latifah Smalls

  Dec 31, 2025
  1.0
  Customer service extremely poor, spent over an hour trying to get into my room. Virtually checked into one room, physically couldn’t get into the second room the final room had a smell to it… was not worth $156
• SG

  sriram giri

  Dec 28, 2025
  4.0
  One of the best hiltons I've stayed. The front desk was courteous and patient with check in process. The rooms were well maintained, had a great pool view! My only complaint is while breakfast was included with my stay, the food court concierge thought I didn't check in and was a bit rude that I sat down without checking in with him. When I entered the breakfast area it was empty so I didn't think I had to check in. I may have not read the sign and wasn't told to check in before sitting down. They need to know how to handle guests who are new to this process without being harsh about it. Otherwise everything else was pleasant. Be prepared to walk a bit just to get to the elevator though!