Hilton Boston/Woburn

Reviews

• JV

  Jeb Vetock

  Nov 14, 2025
  1.0
  Charged our son for reservation after denying him check in for being 19yrs old. Said he was no show for room when he was present in lobby in evening and denied him a room. If that's policy- fine.... Did you resell the room at 8pm? Reservation was made just a few hours prior as the previous nights stay was also at a Hilton However.. It's been 3 weeks GM never returned a call after 3-4 calls and messages Poor leadership here. No one from hotel will return calls. Front desk said it was a sold out night and he was a no show and in violation of age requirement. Hospitality is non existent with the management team. Scammed a young traveler out of $187.95 and created a future Marriott Bonvoy customer. Simple refund would solve the situation for services denied.
• JB

  James Burns

  Nov 7, 2025
  1.0
  The ratings of this hotel are amazing!!! I would love to have given such a rating of excellence. Sadly, I paid $1,678.05 for a 10 night stay and every night awaken by the fire alarm. I engaged the staff on the problem and told “it’s a safety issue and we apologize”. Amazing they have safety issues for ten straight nights!!! I guess they are extra safe!!! Needless to say, I paid for 10 nights and told “sorry for the inconvenience, please enjoy your stay!”, with not even a hint of compensation for the interruption. I’m a Lifetime Diamond Member, and a member since March is 1998. This was completely unacceptable! I do not recommend this place unless you want to be told to figuratively “go pound sand”. I called the Diamond Desk and I’ve not heard anything back.
• SL

  sara lopez

  Nov 7, 2025
  1.0
  I had to stay at the Hilton for more than a week, and the hotel itself is very nice. The food is delicious, but the customer service does not match the quality of the hotel. Not only me, but my friends felt the same way. Most of the staff—especially the female front desk workers and those at the small bar—treated us with a horrible attitude. One time, I had a bad experience with one of the bartenders. Later, I said hi to one of my acquaintances, and that bartender went and told her all about our issue. I don’t understand why she had to talk about my personal business to someone else. Another issue was with my room. Mr. Vince was very nice and tried to help me fix the problem, but the front desk refused to make the change—even though it was something that should’ve been resolved the first day. I explained that I had already spoken with management, and they said maintenance wasn’t aware of the booking situation. Finally, I forgot an item worth over $300 in my room and noticed four days after I checked out. I called four days in a row, and it was impossible to get in contact with the person in charge of lost items. When I finally reached someone, they said they didn’t find anything—which gives me a big red flag. Either they don’t clean the rooms properly, or someone kept my belongings. Either way, I wouldn’t recommend a place where you don’t feel respected or where your belongings don’t feel secure.
• KL

  Karissa Lehman

  Nov 6, 2025
  1.0
  The hotel is very nice inside but a negative experience every time we interacted with one particular employee (possibly homophobic) Andrea. She did not appear friendly to us when we first checked compared to the other guests but we shrugged it off cause we knew it was Halloween and I’m sure a lot of people were staying there for Salem. However anytime we had interactions with her she was not welcoming to us. The biggest thing is when they put a breakfast voucher in our room for free breakfast we went down to the restaurant to get some and she came over yelling causing a scene where people dining at the tables and in the waiting room were looking over at us. She said we were not included in having breakfast and should not be eating down there and snatched the voucher from us. It was very uncomfortable and embarrassing. We then went right back upstairs and decided to stay some where else for the rest of the trip cause after that we had it (they had tons of leftover breakfast that was getting thrown away) Paying $127 a night that doesn’t have breakfast included also kind of baffles me especially when they were the ones that put the voucher in the room AFTER we checked into it and the one dining server said it was okay for us to take some. We checked into a different hotel in Boston for only $97 a night, way nicer and larger room, had more amenities, and offered free breakfast to everyone. You didn’t even have to stay at the hotel to receive some. They were also 10/10 way nicer too who even offered to take our stuff to our room for us.
• JF

  Jordan Fluharty

  Oct 30, 2025
  1.0
  Booked a stay here through booking.com to be my wedding gift to my wife and our honeymoon. However, we’re both federal employees and when the shutdown occurred, we realized we weren’t going to be able to afford the trip, and the money I had already paid would mean a lot more towards being able to keep the lights on and food in the fridge since we’re now approaching a month of no pay. Contacted booking.com at the beginning of the month who, even though their policy said non-refundable, kindly sent a fee waiver request to this hotel to cancel the stay after hearing about our financial situation, since the hotel had not yet been paid. After getting off the phone with booking.com, I called the hotel to explain my situation and advise them of booking.com’s fee waiver email and was told the manager would be in that evening and would review the request and would contact me once they made a decision. Didn’t hear anything for a week so I called again, and explained everything that had happened up to that point. New person I spoke to said I’d have to go through booking.com to cancel. I explained to them, AGAIN, that I already had contacted booking.com, and they had already sent a fee waiver request to the hotel. They put me on hold AGAIN, and came back and said a manager would have to review the request because they themselves didn’t know what to do. I explained it had been sent over a week ago and that I had been told a manager would look at it that evening and I never heard anything, and would like to know the next time a manager would be in so I could call and speak to them instead because the almost $500 I spent on this hotel could mean the difference between eating and not eating. The employee told me they couldn’t give me this information but that a manager would be in contact. This was the last time I heard anything and have not been refunded for a stay I now can’t afford to take, even though I tried to cancel it nearly a month in advance. I don’t know what the rooms are like, or how clean the building is. What I do know is that the staff and management are a mixture of incompetent, apathetic, and heartless and I would only recommend staying here if you have no other options. Glad the multi-billion dollar Hilton corporation got to keep my money for a stay I couldn’t take while I have to go look for food banks, they clearly need it more.

Frequently Asked Questions About Hilton Boston/Woburn