Hilton Boston/Woburn

Reviews

• AP

  A Pe

  Jan 2, 2026
  2.0
  Man! Where do I start? We travel quite a lot and so we have stayed in many hotels. For this trip my wife specifically told me to pick the homesuite place down the street because it was nice and we had stayed there before. I looked at this and the room looked ok. I was like, heck let's try something new. Damn did I mess up big time. My wife thought I was kidding when I told her we were staying there. She was soooo mad when we got there. The bathroom had this loud frigging exhaust going ALL day long. The room was cold as chuck. The lobby was like all super nice...people come to a hotel for the rooms. Maybe make the rooms nicer? The other thing is the stinginess of the hotel to not even give their guest a measly .50 cent little bottle of water. You charge like $160 for the room and cant afford to pay 2 dollars a night for water? Maybe less. A 48 pack of water is like 6 bucks or something like that. You want to charge 3 dollars for water to your guests? Do better. Embarrassing. The only thing keeping this at 2 stars is the location and the gym. Not half bad.
• JR

  Juhaina Reeshan

  Dec 31, 2025
  1.0
  Our stay at this Hilton was frustrating from the beginning. On the first day, the key cards were not programmed correctly, and we had to return to the front desk four times before they finally worked. When we entered the room, we found that the bathtub was clogged. We reported the issue, but no action was taken to fix it, which was very disappointing. The worst experience happened on the last day, which was our travel day. We needed a few hours of sleep before traveling, but this was impossible due to kids running and screaming in the corridor for an extended period. When we contacted the front desk, we were told they had already informed the parents and could not do anything further. This response was unacceptable, especially considering how critical rest was before a long journey. Overall, the lack of responsiveness, maintenance issues, and poor noise control made this stay far below Hilton standards.
• LS

  Latifah Smalls

  Dec 31, 2025
  1.0
  Customer service extremely poor, spent over an hour trying to get into my room. Virtually checked into one room, physically couldn’t get into the second room the final room had a smell to it… was not worth $156
• SG

  sriram giri

  Dec 28, 2025
  4.0
  One of the best hiltons I've stayed. The front desk was courteous and patient with check in process. The rooms were well maintained, had a great pool view! My only complaint is while breakfast was included with my stay, the food court concierge thought I didn't check in and was a bit rude that I sat down without checking in with him. When I entered the breakfast area it was empty so I didn't think I had to check in. I may have not read the sign and wasn't told to check in before sitting down. They need to know how to handle guests who are new to this process without being harsh about it. Otherwise everything else was pleasant. Be prepared to walk a bit just to get to the elevator though!
• PU

  Perfectly Unique

  Nov 28, 2025
  2.0
  My fiancé and I came for Halloween. We got there around 11am. I made reservations months in advance so you would think room is saved RIGHT! I was willing to pay extra to check in early to get ready and go to salem... We go in and get treated by two women (Hispanic) and they are not nice!!! Down right RUDE! TOLD ME SORRY YOU'LL HAVE TO GO ON A LIST TO GET A ROOM.???? I MADE A RESERVATION!! WHAT I shouldn't have to go on a list i should have a room i should be able to check in i get it's early but I still paid for a room months ago! So I did some calling while we sit waiting while others get checked in... A couple other hotels up the street said yes well take you right now no problem that was at 12:45 when I spoke to them we had already been there for over an hour on the waiting list watching people check in group by group. I got told if I canceled my reservation\n And on the website, it straight up said I could check-in early but it didn't tell me that when I got there, I wasn't gonna be able to check-in and I was gonna have to wait. For over four hours , just to check in and that these women were gonna ignore me until I walked by them to go to the bathroom to get a call either. It was awful ppl who got there after us got the room before us even. She said she'd call me but I almost left at 2. I went to the restroom and got a text from the other hotel giving me a great deal I was going to take it to because I felt these women were just out right being mean! As I walked out i got a call we fi ally got a room at 3! We got up to the room and I looked around it was alright but sho ked I waited so long for a room that wasn't actually clean! No liners in the trash cans, Hair all over the shower, something all over the wall and you could see the floor had not been vacuumed at all! Im a hilton member to! I know you don't operate like this! As I write this i stay in one tonight and it is by far better then there, it's a shame! I will say your staff that ran your bar and grill were absolutely 💯 amazing! If it wasn't for them I would have left. They went above and beyond!

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