Crowne Plaza Boston - Woburn by IHG

Reviews

• SM

  Sandra McLaughlin

  Feb 24, 2026
  5.0
  Due to storm, we stayed there for, easy access to our employer
• MA

  Max Anderson

  Feb 19, 2026
  5.0
  this place really understands customer service great experience 👍 i wish there was a microwave in the room otherwise perfect
• NM

  Nathan Mangali

  Feb 16, 2026
  1.0
  I am very disappointed with this hotel. Our community center used this hotel for our travel basketball teams and their families for the weekend. Being a rewards member, they still could not provide me with a late checkout. Even though they provided that service for my friend who is also staying here. That is totally unacceptable and unfair. I do not recommend staying here.
• DW

  Deidra Walters

  Jan 25, 2026
  1.0
  Whatever you do avoid this hotel at all costs! I’m not one to write a review but my experience has been so bad I feel obliged to try and help anyone else from having to deal with this hotel. If you’re just looking for a place to sleep you’ll probably be fine (if the front desk computers work). That was the first issue was the computers were down and no one knew how to fix it. A line of people waiting to check in. No big deal. I check in and get to the room after an hour wait. There was renovations that were underway so it was like a maze to get to where you need to go. You had to drive to the back of the building and take the stairs to the room assigned. I call the front desk to find out where the pool is because every website advertises that this hotel has a heated pool and my son’s birthday wish was to go swimming. No answer from the front desk. I tried 4x. I call the hotel number and leads me to a person that couldn’t tell me where the pool was located and told me to go to the front desk. I drive back to the front to ask and the woman at the front desk tells me the pool and gym are closed. I asked for a refund and she said no problem call booking.com and you will get a refund. Booking.com says the hotel has to release the funds. I then ask for a manager and was told no manager now call tomorrow and talk to Meghan. I just called and magically Meghan worked overnight and a manager wont be there until tomorrow unless I want to talk to the restaurant manager. The way this hotel operates is a nightmare. I would strongly suggest booking elsewhere.
• CH

  Crystal H.

  Jan 17, 2026
  1.0
  In August 2024, I stayed at this hotel for 10 days (8/31–9/10) during one of the most traumatic periods of my life. My husband was admitted to Massachusetts General Hospital after cardiac arrest and a stroke and was awaiting a double lung transplant and a transfer to U-Penn in Philadelphia. I was alone, away from home, and not here for business or leisure. During that stay, the Crown Plaza and Scoreboards restaurant staff were exceptional. They learned my situation, asked about my husband daily, and showed genuine concern. They became my temporary family when I desperately needed one, and it made an enormous difference. Fast forward a year: my husband received the transplant he needed and made a full recovery. I wanted to bring him back to see where I spent those 10 difficult days, so we checked in again on 12/27/25. Check-in was handled by a front desk associate named Meamie (forgive the spelling). She was a lovely oriental lady. I had called ahead to request the same room, and while it was already taken, she remembered speaking with me earlier. The room was clean and comfortable, and dinner at Scoreboards was excellent; our server even remembered me and congratulated my husband, which deeply touched us. Breakfast the next morning was also very good. Unfortunately, the stay ended on a disappointing note. Before checkout, I walked to the desk and personally asked the same associate (Meamie) for a one-hour extension (checkout is 11:00). She checked the computer and confirmed that it was fine. We left the lobby at 11:45, dropped the keys in the box, and departed without incident. A week later, I discovered an additional charge on my credit card. When I called, I was asked, “Who authorized your late checkout?” I provided the full context, including the in-person confirmation, and I have now followed up twice with no response. The experience has overshadowed what had otherwise been a very meaningful return visit. My advice to future guests: if you request a late checkout here, get written confirmation—otherwise you may be charged for it. It saddens me to say this after how extraordinary my first stay was, but the lack of accountability and follow-through has left me disheartened. In August 2024, I stayed at this hotel for 10 days (8/31–9/10) during one of the most traumatic periods of my life. My husband was admitted to Massachusetts General Hospital after cardiac arrest and a stroke and was awaiting a double lung transplant and a transfer to University of Pennsylvania in Philadelphia. I was alone, away from home, and not here for business or leisure. During that stay, the Crown Plaza and Scoreboards restaurant staff were exceptional. They learned my situation, asked about my husband daily, and showed genuine concern. They became my temporary family when I needed one, and it made an enormous difference. Fast forward a year: my husband received the transplant he needed and made a full recovery. I wanted to bring him back to see where I spent those 10 difficult days, so we checked in again on 12/27/25. Check-in was handled by a front desk associate named Meamie (forgive the spelling). She was a lovely oriental lady. I had called ahead to request the same room, and while it was already taken, she remembered speaking with me earlier. The room was clean and comfortable, and dinner at Scoreboards was excellent; our server even remembered me and congratulated my husband, which deeply touched us. Breakfast the next morning was also very good. Unfortunately, the stay ended on a disappointing note. Before checkout, I walked to the desk and personally asked the same associate for a one-hour extension (checkout is 11:00). She checked the computer and confirmed that it was fine. We left the lobby at 11:45, put the keys in the box, and departed without incident. A week later, I discovered an additional charge on my credit card. When I called, I was asked, “Who authorized your late checkout?” I provided the full context, including the in-person confirmation, and I have now followed up twice with no response. Very disappointed.

Frequently Asked Questions About Crowne Plaza Boston - Woburn by IHG