Crowne Plaza Boston - Woburn by IHG

4.1
1763 reviews
Welcome to the Crowne Plaza Boston Woburn!
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Business Details

15 Middlesex Canal Park Rd., Woburn, MA
01801, United States
(781) 935-8760
https://www.ihg.com/crowneplaza/hotels/us/en/woburn/bosms/hoteldetail
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About

Luxury HotelWedding VenueConference CenterBusiness Meeting Locations
Welcome to Crowne Plaza Boston – Woburn, where you can experience genuine comfort with instant access to downtown Boston and the Boston North Shore. The Crowne Plaza is now home to a state-of-the-art, multi-purpose events space artfully designed to dazzle guests, creating the perfect business conference or special occasion for small to large events. Our 199 beautifully appointed guestrooms and suites all with free Wi-Fi, mini – refrigerators and Keurig coffee makers, and large comfortable beds with quality bedding, pillows and linens. The hotel has zones that our guests can work, eat and relax! Situated at the crossroads of two thriving interstates 93 and 128 / I-95 allowing just a short ride to & from Boston as well as Logan International Airport. Take advantage of our complimentary parking . The perfect choice for business or pleasure, one mile from 128 Trade Center, Cummings Industrial Park, Raytheon, Lahey Clinic and Medical Center, as well as numerous other Fortune 500 companies and Boston proper for heading into town for a game at the famous Fenway Park or TD Garden. Scoreboard Sports Bar& Grill offers something to tempt everyone’s palate open for Breakfast, Lunch, Dinner and Late night offering daily specials, and sporting events on our 50+ tv screens and video wall. The team at Crowne Plaza Boston - Woburn will be sure to create a memorable experience!

Location

Crowne Plaza Boston - Woburn by IHG
15 Middlesex Canal Park Rd., Woburn, MA
01801, United States

Hours

Reviews

4.1
1,763 reviews
5 stars
906
4 stars
487
3 stars
163
2 stars
67
1 star
140

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Many customers praised the friendly and helpful staff, particularly at the front desk, highlighting individuals like Mai and Jared for their exceptional service.

Room Quality

While some guests found the rooms clean and spacious, others reported issues such as outdated decor, uncomfortable beds, and cleanliness concerns including bed bugs.

Breakfast Experience

The breakfast offerings received mixed reviews, with some guests finding it decent while others felt it was overpriced and not worth the cost.

Customer Service Issues

Several reviews mentioned poor customer service experiences, including issues with room reservations, lack of assistance with lost items, and unresponsive management.

Location and Value

The hotel is well-located for visiting Boston and Salem, with many guests noting it as a good value for the price, despite some complaints about the overall quality.
  • TD
    Thomas Davis
    Nov 16, 2025
    2.0
    Staff were kind and location was decent by the highway since I had to travel into Salem for a wedding. Room was poor though. Red stains on the floor, the bathroom vent didn’t work (so girlfriend applying wedding makeup after a shower was difficult with everything fogged), and the window shades wouldn’t close due to the guide being broken off (so the parking lot lights were shining through every night while trying to be well rested for a wedding). Also, avoid the free buffet and just pay for food from the restaurant itself. I don’t usually mind continental breakfasts, but the food was cold and the French toast tasted stale and old.
  • MB
    Mitchelle B
    Nov 12, 2025
    5.0
    I absolutely love this hotel was the reason why i became a IHG rewards member to begin with. Some staff i absolutely adore, some just woke on the wrong side of the bed. I’ve been back recently and it was not up to the standard i once remembered, the rooms need updating the light fixture was near brink of collapsing which concerned me as i had my daughter with me, the bathroom shower had cracks in the flooring,The TVs i would have liked if it offered the Netflix login instead. Free breakfast not included but the breakfast here is amazing. Also unfortunately had to kill a roach and hoping that does not mean there’s an infestation but for what a night cost here a roach should not be in sight, feel as if it has declined to my standards.
  • TJ
    tomasz j
    Nov 11, 2025
    4.0
    A good hotel with a huge parking lot and very friendly front desk service. They have a large restaurant and a sports bar in the center! It's really worth stopping by. I had breakfast and a burger there and I highly recommend it! The rooms are large, clean, and comfortable. I had daily service—new towels and sheets. I'm very glad I stayed there. Standard prices.
  • JC
    Joleen Conner
    Nov 2, 2025
    5.0
    Amazing staff at the Check In Desk, Rob and Mai were so helpful they both went out of the way to make it work perfectly for me and showed Exemplary customer service. Hugs to both of you. The restaurant had really good food that was very flavorful, in good quantity and priced fairly. The room was great but with a common problem of a lot of hotel room the lighting could have been brighter but if that is the only less than perfect I can come up with I will still give it a five star review. Great job everyone.
  • MS
    Marina Svyatets
    Nov 1, 2025
    1.0
    I checked out of the hotel and then realized that I left my winter jacket in the room in a closet. I returned to the front desk and asked if they can check that room and get my jacket. The person at the front desk said that the housekeeping service is on a break, and I can not go back by myself because may be someone checked in room. So, I asked them what should I do, since I have to leave and it is very cold outside. The response was: sorry we can not help you. We are trying our best. So, the only thing I could do is to leave without my jacket. I wound it completely inappropriate. They did not want to make any effort to help. My friend had the same situation in a different hotel and the staff member checked the room right away and got the item which was left behind. So, I would say the service in this hotel is below 0.
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Frequently Asked Questions About Crowne Plaza Boston - Woburn by IHG

Is there free Wi-Fi available at Crowne Plaza Boston - Woburn by IHG?

Yes, complimentary Wi-Fi is available at Crowne Plaza Boston - Woburn by IHG for guests.

What is the cancellation policy at Crowne Plaza Boston - Woburn by IHG?

The cancellation policy may vary depending on the type of reservation. Please check your booking and contact the hotel or via the IHG One Rewards app.