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Hampton Inn West Springfield

4.1
(710 reviews)
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Business Details

1011 Riverdale St., West Springfield, MA
01089, United States
(413) 732-1300
https://www.hilton.com/en/hotels/spfrdhx-hampton-west-springfield/

About

HotelHampton Inn
Enjoy the amenities that make the Hampton Inn West Springfield hotel the place to stay while visiting western Massachusetts. You'll enjoy complimentary high-speed Internet access, and complimentary HBO. Start your day with our famous breakfast buffet featuring a hot item daily. With our all new ''Cloud Nine'' bedding, a good night's sleep is guaranteed. Rain or shine, our hotel guests enjoy local attractions such as Six Flags New England, Yankee Candle Company, the New England Air Museum, the Naismith Memorial Basketball Hall of Fame, Magic Wings Butterfly Conservatory and much, much more. Located at the Crossroads of New England off of I-91 at Exit 4, our Hampton Inn hotel is easy to get to from any location. The Hampton Inn West Springfield hotel is surrounded by shops and restaurants and is minutes away from downtown Springfield, home to the new Massachusetts Mutual Convention Center. Whether in town for work or play, the Hampton Inn West Springfield's 125 stunningly renovated rooms will welcome you and our friendly, professional hotel staff will make your stay a memorable one. Hampton Inn West Springfield...we love having you here!

Location

Hampton Inn West Springfield
1011 Riverdale St., West Springfield, MA
01089, United States

Hours

Reviews

4.1
710 reviews
5 stars
357
4 stars
192
3 stars
76
2 stars
31
1 star
54

What are people saying?

AI-generated from recent customer reviews

Room Condition

Many guests reported that the rooms were outdated, poorly maintained, and in need of renovation, with issues such as old carpets, mold, and unpleasant odors.

Staff Service

While some guests praised the friendliness and helpfulness of the staff, others experienced rude service and poor management.

Breakfast Quality

The breakfast offerings received mixed reviews, with some guests finding it adequate while others criticized the quality and variety of food.

Cleanliness Issues

Numerous reviews highlighted cleanliness problems, including dirty carpets, bathrooms, and common areas, leading to a generally unsatisfactory experience.

Location

The hotel is conveniently located near shopping and dining options, which was appreciated by several guests.
  • KM
    Kevin Mann
    Jan 17, 2026
    2.0
    The rooms were incredibly outdated, tiny bathroom that was desperate for renovation, bad water pressure, gross old carpet, stained couch, uncomfortable bed.
  • SG
    Sharon Goldhirsch
    Nov 20, 2025
    5.0
    I love this Hampton Inn! The desk person was super kind, efficient and helpful! I would make one suggestion. They should get rid of the closet and put in hooks and shelves. Also, hooks as you come into the room would be nice too! The breakfast area was so clean and the food was very good! What an excellent experience!
  • TB
    Tim Barnard
    Nov 10, 2025
    2.0
    The Hotel is not worth the money I had to pay. Tried to pick a nice hotel for just one night. Hotel is very run down. Many rooms were under construction, plastic down over the hallway carpets. Dirty Elevators. The room noise was terrible, as the walls are not insulated and can hear the people in the neighboring room talking. The room was on the street side so very noisy. The AC/Heat unit sounded like a loud blower every time turned on, frequently. The shower caulking was smeared all over, not a very nice appearance. Paid $277 for a room and felt I have had much nice hotel rooms for less.
  • BB
    B B
    Nov 8, 2025
    1.0
    Dirty hotel compounded by poor management.
  • TC
    Tom Cunningham
    Nov 7, 2025
    4.0
    The rooms are being updated. But theyre nice size and the staff is helpful, the breakfast is typical all microwaved food. Prepackaged food. The hotel does have alot of stuff with in walking distance.
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Frequently Asked Questions About Hampton Inn West Springfield

What are the check-in and check-out times at Hampton Inn West Springfield?

Check-in time is at 3:00 PM and check-out time is at 12:00 PM.

Is parking available at Hampton Inn West Springfield?

Yes, free self-parking is available for guests.

Brand Certified Facts from Hampton Inn West Springfield

This information is certified by Hampton Inn West Springfield and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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