Business Details
About
Hotel
Enjoy the amenities that make the Hampton Inn West Springfield hotel the place to stay while visiting western Massachusetts. You'll enjoy complimentary high-speed Internet access, and complimentary HBO. Start your day with our famous breakfast buffet featuring a hot item daily. With our all new ''Cloud Nine'' bedding, a good night's sleep is guaranteed.
Rain or shine, our hotel guests enjoy local attractions such as Six Flags New England, Yankee Candle Company, the New England Air Museum, the Naismith Memorial Basketball Hall of Fame, Magic Wings Butterfly Conservatory and much, much more. Located at the Crossroads of New England off of I-91 at Exit 4, our Hampton Inn hotel is easy to get to from any location. The Hampton Inn West Springfield hotel is surrounded by shops and restaurants and is minutes away from downtown Springfield, home to the new Massachusetts Mutual Convention Center.
Whether in town for work or play, the Hampton Inn West Springfield's 125 stunningly renovated rooms will welcome you and our friendly, professional hotel staff will make your stay a memorable one.
Hampton Inn West Springfield...we love having you here!
Location
Hampton Inn West Springfield
1011 Riverdale St., West Springfield, MA
01089, United States
Hours
Reviews
4.1
706 reviews
5 stars
356
4 stars
191
3 stars
75
2 stars
30
1 star
54
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many reviews highlighted issues with cleanliness, including dirty rooms, sticky floors, and unpleasant odors.
Room Quality
Customers frequently mentioned that rooms were small, outdated, and in need of repairs, with some reporting issues like mold and water damage.
Staff Service
While some guests praised the friendliness and helpfulness of the staff, others reported rude or unhelpful interactions.
Breakfast Experience
Breakfast was often criticized for being cramped, lacking variety, and running out of items like coffee.
Location
The hotel’s location received mixed reviews; some appreciated its proximity to attractions, while others noted traffic congestion and accessibility issues.
- SGSharon Goldhirsch4 days ago5.0I love this Hampton Inn! The desk person was super kind, efficient and helpful! I would make one suggestion. They should get rid of the closet and put in hooks and shelves. Also, hooks as you come into the room would be nice too! The breakfast area was so clean and the food was very good! What an excellent experience!
- TBTim BarnardNov 10, 20252.0The Hotel is not worth the money I had to pay. Tried to pick a nice hotel for just one night. Hotel is very run down. Many rooms were under construction, plastic down over the hallway carpets. Dirty Elevators. The room noise was terrible, as the walls are not insulated and can hear the people in the neighboring room talking. The room was on the street side so very noisy. The AC/Heat unit sounded like a loud blower every time turned on, frequently. The shower caulking was smeared all over, not a very nice appearance. Paid $277 for a room and felt I have had much nice hotel rooms for less.
- BBB BNov 8, 20251.0Dirty hotel compounded by poor management.
- TCTom CunninghamNov 7, 20254.0The rooms are being updated. But theyre nice size and the staff is helpful, the breakfast is typical all microwaved food. Prepackaged food. The hotel does have alot of stuff with in walking distance.
- SWShawn WebbOct 16, 20252.0I believe this location is under construction but I was not advised. Hallways are covered in plastic. Room was very small, limited workspace. No closet, just a small wardrobe. Tiny bathroom. Breakfast - they ran out of coffee. All varieties. I had to go in the kitchen and find the person in charge. I was expecting he would have carafe replacements ready to go, NO he told me he would it would be a while, he had to brew it. I have NEVER stayed at a hotel that told me it would be a while before coffee. I travel to this market on business 10 days a year. This is my first and last time at this hotel.
Frequently Asked Questions About Hampton Inn West Springfield
What are the check-in and check-out times at Hampton Inn West Springfield?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Is parking available at Hampton Inn West Springfield?
Yes, free self-parking is available for guests.
Does Hampton Inn West Springfield allow pets?
Yes, both dogs and cats are welcome at the hotel.
Is there free Wi-Fi available at Hampton Inn West Springfield?
Yes, free Wi-Fi is available in public areas and there is a public internet terminal.
Are there any fitness facilities at Hampton Inn West Springfield?
Yes, the hotel offers a free fitness center equipped with elliptical machines and treadmills.
Does Hampton Inn West Springfield provide breakfast?
Yes, a free buffet breakfast with a hot item daily is available for guests.
What accessibility features does Hampton Inn West Springfield offer?
The hotel provides accessible parking, accessible elevators, and is mobility accessible.
Are there nearby dining options close to Hampton Inn West Springfield?
Yes, guests can visit nearby dining options such as Samuels Tavern, 99 Restaurants, or Ninety Nine for a variety of meals and drinks.
Where can guests find medical facilities near Hampton Inn West Springfield?
Guests can access nearby medical facilities including Baystate Medical Practices - West Side Adult Medicine, Baystate Reference Laboratories, and Scollard Family Dentistry.
Are there convenient transportation or car rental services near Hampton Inn West Springfield?
Yes, Enterprise Rent-A-Car is nearby for car rental services, and the location is easily accessible off I-91 at Exit 4.