Best Western Springfield West Inn

3.6
576 reviews
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Business Details

429 RIVERDALE ST, West Springfield, MA
01089, United States
(413) 785-5365
http://bestwestern.com
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About

HotelBest Western
Located in West Springfield,MA, the Best Western Springfield West Inn is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Location

Best Western Springfield West Inn
429 RIVERDALE ST, West Springfield, MA
01089, United States

Hours

Reviews

3.6
576 reviews
5 stars
224
4 stars
147
3 stars
77
2 stars
29
1 star
99

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers reported issues with cleanliness, including dirty rooms, stained linens, and unpleasant odors.

Staff Performance

While some guests praised friendly and accommodating staff, others experienced rude service and unhelpfulness.

Breakfast Quality

The breakfast received mixed reviews; some found it satisfactory while others noted it was lacking in variety and quality.

Maintenance Issues

Numerous reviews highlighted maintenance problems, including broken elevators, malfunctioning appliances, and overall outdated facilities.

Value for Price

Guests felt the hotel was overpriced for the quality and service received, with many stating they would not return.
  • LB
    Linda Biagiotti
    3 days ago
    3.0
    The beds are the hardest I have experienced in aa while. Woke up sore everyday.y biggest issue is... We had freezing rain and every morning the parking lot is a bit slippery while the put out salt in front of the door and all the way to the employees car no one else in the parking lot was there any salt. Why...
  • EE
    Elizabeth Etkin
    Jan 3, 2026
    5.0
    I had a friend visit from out of town and found this hotel on a whim. Even though it was for only one night the staff was very accommodating and the Continental breakfast was a plus. I would definitely stay again if needed.
  • FB
    Fabian Brand
    Dec 10, 2025
    5.0
    Absolutley love this place room is pretty neat and the building is beautiful. Service was also wonderful
  • ZM
    Zulma Morales
    Nov 28, 2025
    1.0
    Our room was at the 2nd floor, the soon the elevator door open the smell of dirty diaper or garbage is so strong the stay in your hair and skin for minutes, our room 204 the smell of cigarettes is to heavy to deal with, the walls of the room are so dirty it looks like a heavy smoker was living in the room for months ..overall the fronts desk people are very friendly..
  • WC
    WM C
    Oct 28, 2025
    5.0
    Super clean room. Reception person was very friendly and helpful. Easy parking. Safe to stay here. No hassle no headaches.
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Frequently Asked Questions About Best Western Springfield West Inn

Does Best Western Springfield West Inn offer free breakfast to guests?

Yes, the hotel provides free breakfast to all its guests.

Is there a fitness center available at Best Western Springfield West Inn?

Yes, the hotel has a fitness center available for guests.