Best Western Springfield West Inn

3.6
572 reviews
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Business Details

429 RIVERDALE ST, West Springfield, MA
01089, United States
(413) 785-5365
http://bestwestern.com
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About

Hotel
Located in West Springfield,MA, the Best Western Springfield West Inn is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Location

Best Western Springfield West Inn
429 RIVERDALE ST, West Springfield, MA
01089, United States

Hours

Reviews

3.6
572 reviews
5 stars
222
4 stars
147
3 stars
76
2 stars
29
1 star
98

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers reported issues with cleanliness, including dirty rooms, stained linens, and unkempt common areas.

Staff Service

While some guests praised friendly and helpful staff, others experienced rude service and unprofessional behavior.

Breakfast Quality

The breakfast received mixed reviews; some found it satisfactory while others noted it was lacking variety and quality.

Room Conditions

Several reviews mentioned outdated and poorly maintained rooms, with issues such as malfunctioning appliances and uncomfortable beds.

Value for Money

Guests felt that the hotel offered a fair price for the location, but many expressed disappointment in the overall quality and service.
  • WC
    William Colak
    Oct 28, 2025
    5.0
    Super clean room. Reception person was very friendly and helpful. Easy parking. Safe to stay here. No hassle no headaches.
  • DU
    DM UC
    Oct 25, 2025
    4.0
    The breakfast room is too small for a full hotel. It should probably be double the size. The breakfast was good. If on vacation, this hotel is good and price efficient for a one night stop.
  • PS
    Pele Sica
    Oct 16, 2025
    5.0
    Muy bello
  • MI
    Muhammad ilyas
    Sep 30, 2025
    1.0
    I recently stayed at **Best Western Springfield West Inn** and had a very disappointing experience. From the moment I checked in, the service was extremely poor. The staff was unprofessional and unhelpful, and it felt like customer satisfaction was not a priority at all. The overall management seemed careless, and the hospitality was far below expectations. For the price charged, the experience was not worth it. I would not recommend this hotel to anyone looking for comfort, quality service, or a pleasant stay. Definitely not a place I would stay at again.
  • VL
    victoria wilson llc
    Sep 30, 2025
    1.0
    Horrible experience. Very dirty place. Worst customer service
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Frequently Asked Questions About Best Western Springfield West Inn

Does Best Western Springfield West Inn offer free breakfast to guests?

Yes, the hotel provides free breakfast to all its guests.

Is there a fitness center available at Best Western Springfield West Inn?

Yes, the hotel has a fitness center available for guests.