Business Details
About
Hotel
At the Baldwin Inn & Suites, SureStay Collection by Best Western in West Springfield, MA, you’re sure to find unmatched value and unique experiences. Whether for leisure or business, SureStay® Collection by Best Western welcomes those who like to travel casually but appreciate the kinds of details that add to a better stay experience.
Location
Baldwin Inn & Suites, SureStay Collection by Best Western
21 Baldwin St., West Springfield, MA
01089-3705, United States
Hours
Reviews
4.4
11 reviews
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1 star0
- CKColleen KirkOct 30, 20255.0I stayed here in October 2025 when renovations were done. I got to the hotel around midnight and felt completely safe in the area, it is slightly industrial but also around residential homes. The front desk is there the whole time and they were kind when they checked me in. The room was beautiful you can tell a lot of work went into it and they put plugs everywhere! You can plug 5 devices in right by the bed. The bathroom was really nicely done and felt luxurious especially with the mirror that has different lighting options for make up. I found the continental breakfast went above and beyond offering warm breakfast sandwiches and peanut butter and jelly sandwiches along with the normal offerings of fruit, cereal, breakfast bars, oatmeal, muffins and yogurt. They also have milk and juice. I didn't take a picture of the coffee and tea station. I wanted to post this review because I went back and forth about booking here because most of the reviews were before it was bought by Best Western or during the renovation. I hope this helps others with their choice on where to stay. I wasn't going to the Big E but if you were this would be golden, the gate is literally across the street.
- NVN VOct 20, 20254.0The room was enormous, despite only having two queen beds. The accommodations were clean, with good parking. The front desk service was friendly and helpful. Loses one star due to a broken boiler that didn't provide hot water. Would probably stay again.
- IDIvey DelanceyOct 2, 20255.0The staff is awesome very helpful and goes out of their way to make sure your stay is easy and hassle free. We stay here Everytime we come to Massachusetts from East Tennessee. Very reasonable rates compared to everywhere else.
- CAChris AmiraultSep 23, 20255.0Great find!! Great Staff! This place is across the street from the BIG E and was a hidden gem for my family coming from far for the festivities. They JUST finished completely gutting and renovating the entire building.
- SSSharen “Shar” SenecalJul 29, 20253.0Remodeling rooms and grounds. But clean.
Frequently Asked Questions About Baldwin Inn & Suites, SureStay Collection by Best Western
What are the check-in and check-out times at Baldwin Inn & Suites?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Is breakfast included at Baldwin Inn & Suites?
Yes, breakfast is available for free to guests.
Are pets allowed at Baldwin Inn & Suites?
Yes, pets including dogs are welcome at the hotel.
Is parking available at Baldwin Inn & Suites?
Yes, free self-parking is available for guests.
Does Baldwin Inn & Suites offer Wi-Fi for guests?
Yes, complimentary Wi-Fi is available throughout the property.
Is Baldwin Inn & Suites a smoke-free property?
Yes, the hotel maintains a smoke-free environment.
Are 24-hour front desk services available at Baldwin Inn & Suites?
Yes, the front desk is available 24 hours a day for guest assistance.
Can guests receive housekeeping services during their stay?
Yes, housekeeping services are available at Baldwin Inn & Suites.
What nearby dining options can guests explore near Baldwin Inn & Suites?
Guests can enjoy local pizza restaurants such as King Pizza, Pizza King, and Mamma Mia's Pizzeria and Trattoria, all close to the hotel.
What local attractions or shops are near Baldwin Inn & Suites that guests might want to visit?
Nearby guests can visit the Flower Stop, The Flower Stop for gifts, or stop by Big E Mart for convenience shopping and liquor. The Dante Club offers social and dance events nearby as well.
Are there any automotive services near Baldwin Inn & Suites for guests with car needs?
Yes, several automotive repair and parts services such as Steve's Import Auto Repair, Vehicle Repair Center of Western Mass, and Intoxalock Ignition Interlock are close to the hotel for guest convenience.