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Hilton Garden Inn Boston/Waltham

4.1
(1135 reviews)
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Business Details

450 Totten Pond Road, Waltham, MA
02451, United States
(781) 890-0100
https://www.hilton.com/en/hotels/boswagi-hilton-garden-inn-boston-waltham/

About

HotelHilton
The newly-renovated Hilton Garden Inn Boston Waltham is located in the center of the Massachusetts Route 128 technology belt and 30 minutes from downtown Boston. Great transport links keep you in easy reach of some of the area’s top sites and attractions such as Brandeis and Bentley Universities and corporations such as Verizon, AstraZeneca, ADP, and numerous others. Start your morning with a cooked-to-order breakfast at the Great American Grill® restaurant. After a long day of work, sip a delicious cocktail at our Pavilion Lounge or enjoy a delicious dinner back at the Great American Grill. Evening room service is also available if you want to relax in your guestroom or catch up with loved ones and colleagues. Sweat it out at our fitness center or unwind in our indoor pool. Our Waltham hotel also offers over 4000 sq.ft. of meeting space, perfect for corporate meetings or social events. On-site catering, AV capabilities, and 24-hr. business center is also available. A complimentary shuttle goes within a 5-mile radius to local businesses and attractions. Free Wi-Fi and parking are included.

Location

Hilton Garden Inn Boston/Waltham
450 Totten Pond Road, Waltham, MA
02451, United States

Hours

Reviews

4.1
1,135 reviews
5 stars
529
4 stars
362
3 stars
129
2 stars
54
1 star
61

What are people saying?

AI-generated from recent customer reviews

Staff Service

Many customers praised the friendly and helpful staff, particularly highlighting individuals like Michael and Renee for their exceptional service.

Cleanliness

Guests consistently noted that the rooms and hotel facilities were clean and well-maintained.

Room Quality

While some guests appreciated the modern and spacious rooms, others mentioned issues with noise and comfort, particularly regarding pillows and bathroom privacy.

Breakfast Issues

Several reviews expressed dissatisfaction with the lack of complimentary breakfast and the high cost of the breakfast buffet.

Customer Service Concerns

There were multiple complaints about rude or unhelpful staff interactions, particularly at the front desk, which negatively impacted some guests' experiences.
  • RP
    Rohan Payal
    Feb 25, 2026
    4.0
    The Hilton Garden Inn Boston/Waltham is a functional and reliable hotel that covers the essentials without excelling in any particular area. The rooms are clean and adequate but feel a bit dated and lack the polish you'd hope for from the Hilton brand. Service is courteous but inconsistent, and the location in Waltham is convenient for business travelers but doesn't offer much in terms of walkability or nearby attractions. A dependable choice for a work trip or overnight stay, just don't expect anything beyond the basics.
  • CC
    Cats Cats
    Feb 19, 2026
    5.0
    Good 3 star hotel,all you need in the gym,there is also a pool.Staff is so friendly with me being a basic member(unlike other chain where I am top tier)but always sign me great rooms. Unbelievable.Thank you so much,you are amazing 🙏🏻
  • OC
    Omer Colak
    Feb 17, 2026
    5.0
    Thank you for great service. Very clean and super friendly.
  • MS
    Michael Spead
    Jan 31, 2026
    3.0
    Room was ok. Far from any frills. Go to m use the desk you are literally right against the wall right in front of you. Only 1 real chair to sit in so only option is to sit/lay in bed for other person. Decent microwave and mini fridge. No one bothered to shovel the entrance sidewalk after 6pm no was it shoveled when we showed up. Front desk was no help when we left. We parked out back by the pool so that they could do snow removal in the lot. They refused to let us walk out to our car and had us walk through all the snow around the building. The tv was decent but only streaming channels. With the Hilton name i would have thought it would have been better. For a few dollars more we could have stayed in a Hilton Home Wood Suites and had more benefits. Just would have been a few more miles from the hospital which is why we stayed there. Next time will drive another 10 minutes to a better Hilton
  • SS
    Shannon Stith
    Jan 22, 2026
    4.0
    The bartender and food were really good with a lot of food options. The customer service was wonderful throughout my stay. The room was clean. The downside is that the hotel is old - cosmetic remodeling - so the HVAC is noisy and the bed isn't the most comfortable. The location is convenient but nothing is walkable so be prepared to rideshare.
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Frequently Asked Questions About Hilton Garden Inn Boston/Waltham

What are the accessibility features available at Hilton Garden Inn Boston/Waltham?

The hotel offers accessible parking and an accessible elevator to accommodate guests with mobility needs.

Is breakfast provided at the Hilton Garden Inn Boston/Waltham?

Yes, breakfast is available including cooked-to-order options at the Great American Grill® restaurant.

Brand Certified Facts from Hilton Garden Inn Boston/Waltham

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