Embassy Suites by Hilton Boston Waltham

Reviews

• EE

  Est2010

  2 days ago
  1.0
  The rooms are okay. Couches and sheets were dirty. The bathroom sink can barely train. The walls are sound proof which is great. Love the way the room is set up to hear no noise from outside the room. The Indian women workers at the front desk are really rude and impolite. Paying for parking is absolutely absurd I had to park at another lot hoping to not get ticketed or towed to avoid paying $15 a night on top of the $100 incidentals for every night you stay. It smelled so bad in the lobby and right outside. Smell of weed or just mold or something spoiled. Pillows were way too soft.
• VP

  Vicki Perrone

  Feb 18, 2026
  3.0
  We stayed Feb 15 - 17. Rooms were big and look clean for us. Food was delish with good selection. I’m rating it an overall 3 is because of the service I got from the front desk. I approached the lady at the front desk after ordering food at the restaurant, I asked if they have a premium wifi, she looked at me, and outright said, there’s a charge of $12 or something. No asking what your room number or what not, but she insisted, it is for premium customers. Had she asked for the room number, it saves her and my time to see that we are diamond members. She eventually gave it and told me she didn’t know I was a diamond member. Due diligence is the key. Don’t judge your customers based how simple their clothes look. Being the front desk, she’s not just the face but the voice of the brand. Being pretty isn’t enough in business that you want customers to keep coming back. Will we come back? Likely not. But they definitely need to train their staff better especially being the first person customers can come in contact with. Word of Mouth is a powerful marketing force. Cleaning staff and kitchen staff seems great. When we checked in (a different lady) was an okay experience (nothing great but not bad). The other staff (encounter on 15th Feb at 7:45pm) whoever she was. She needs a little training.
• ML

  Mohammed Larhzal

  Feb 17, 2026
  1.0
  The bathroom had visible cracks and was not properly cleaned. The shampoo and body wash bottles were empty. There was an unpleasant smell in the room. Additionally, the window curtain was poorly installed and taped unevenly to the wall, which looked unprofessional. I have photos documenting these issues.
• DD

  David

  Feb 15, 2026
  5.0
  I would like to personally thank assistant general manager Hilary Mborja for everything she did to make our stay most memorable. She is truly heaven sent! February 14th is my wife's birthday, and our stay was great! The Governor' Suite was more than we could have hoped for. It is 1200 sq ft of pure luxury! With a separate tub, shower and water closet - there was more than enough space for the both of us to be in the bathroom at the same time. The French doors that lead into the bedroom made it fit for both king & queen. The exceptionally beautiful front room/living space combination was large enough to host a party! With two separate TVs, we could both watch what we wanted at the same time! 🙂 I look forwarded to visiting again real soon. Thank you so much Hilary! May God continue to bless you! 🙂
• KR

  kashif rehman

  Jan 27, 2026
  1.0
  I book a room for three days and when I check in no one said anything about parking is not free.Waltham police had given me a violation for overnight parking in their hotel parking lot.when I called n spoke to the hotel manager they said I had to register my car with them and had to pay for parking as well. That was just really weird to find out after the stay that you have to register your car it was not mentioned to me at all. The manager was rude and unprofessional. Now I have to pay $90 for the parking ticket as well. I would not recommend embassy suits to anyone for their unprofessional interactions and the hotel was not tidy at all. Very unpleasant experience