Business Details
About
HotelBest Western Plus
At the Best Western Plus Waltham Boston you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Waltham Boston will stand out among other hotels in Waltham,MA. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus Waltham Boston will provide you with the superior customer service that you are used to at any Best Western hotel.
Location
Hours
Reviews
3.9
1,331 reviews
5 stars
550
4 stars
420
3 stars
137
2 stars
74
1 star
150
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many customers praised the staff for being friendly, accommodating, and attentive, although some reported unwelcoming experiences.
Cleanliness Issues
Numerous reviews highlighted problems with cleanliness, including dirty rooms, stained carpets, and unsanitary bathrooms.
Breakfast Quality
The complimentary breakfast received positive feedback for its variety and quality, with many guests enjoying the options available.
Room Condition
Several guests noted that the rooms were outdated and in need of maintenance, with issues such as uncomfortable beds and malfunctioning showers.
Pool Maintenance
Guests expressed disappointment with the pool, citing it as unheated or dirty, which affected their overall experience.
- LCLisa Castagnino5 days ago4.0I keep coming back because the service is so amazing! Sam, Amani Vicki and a young man that checked me in was amazing! We came back! Just cause of the service!
- JAJosh altschulerJan 3, 20261.0As a best western rewards member I’ll just stay in Woburn. That was absurd. Your manager literally told me that my price got changed after I made the reservation and used points. Then she told me the price changed while I was standing at the Desk. I called the 1800 number, they fixed it, then she changed her story and threw Amani under the bus. If that’s your management lacava family, I will no longer use Marlboro either. I was shocked by how the change in story so I really got thrown off track. She had me thinking I messed up. But she just literally lied to blame an employee. She said “I told you the desk messed up.” No you actually never said that. This is the Christmas Day manager not the attentive manager who always makes sure we are happy at breakfast. She doesn’t blame the guest first ever
- PPPKJan 1, 20261.0Pathetic experience! The staff at the check-in counter was extremely unwelcoming. The bed was in terrible condition. Both my wife and I developed back pain, and we eventually had to visit a chiropractor. The mattresses are very old, with springs completely worn out. There was no water in the shower in the morning. I called the front desk three times, and each time they showed no urgency, simply saying it was being fixed. After waiting for 3.5 hours, I had to check out without being able to shower. There was no coordination between the front desk and housekeeping. Due to the water issue, the front desk extended our checkout time to 12:30, yet staff began knocking on our door at 11:00 a.m. insisting it was checkout time, which was extremely annoying. When I asked to speak with the manager, I was told she was unavailable, and the front desk staff was unapologetic about the entire situation. Overall, this was a very bad experience.
- AGAlex GeeDec 31, 20251.0Pool heater was not working at the time of our stay earlier this month. I explained that we traveled specifically for the pool so my son could swim for his bday. I was advised to checkout a day early, then call back to speak to the manager regarding a refund for the 2nd night (that we did not stay) and perhaps a partial refund for the first night. I have left multiple messages and no one has even bothered to call me back. Terrible customer service and no way to get a response.
- SCSilla ChessieDec 18, 20255.0If the beds were more comfortable I’d give full stars, staff was awesome and kind, food was amazing for breakfast, and the pool was warm and fun and the rooms were great size, maybe a bigger mini fridge would be nice but otherwise very nice rooms! We stayed 3 nights and the only complaint was the beds, again very delicious breakfast!
Frequently Asked Questions About Best Western Plus Waltham Boston
Does Best Western Plus Waltham Boston have a fitness center?
Yes, Best Western Plus Waltham Boston offers an in-house fitness center for guests to maintain their workout routines.
Is there a bar available at Best Western Plus Waltham Boston?
Yes, the hotel features a bar for guests to enjoy beverages.
Is the Best Western Plus Waltham Boston a smoke-free property?
Yes, the hotel is smoke-free, ensuring a clean environment for all guests.
Do guest rooms at Best Western Plus Waltham Boston include free WiFi?
Yes, free WiFi is available in all guest rooms and public areas at the hotel.
What amenities are included in each guest room for business travelers?
Rooms include a spacious work desk and free internet access, with an in-room mini fridge ideal for drinks and snacks during extended stays.
What are the operating hours of Best Western Plus Waltham Boston?
The hotel is open 24 hours a day, 7 days a week.
Is there a restaurant within Best Western Plus Waltham Boston?
Yes, the hotel features a restaurant for guests to enjoy on-site dining.
Where is Best Western Plus Waltham Boston located?
The hotel is located at 380 Winter St, Waltham, MA 02451, United States.
What nearby places can help a guest find the Best Western Plus Waltham Boston?
The hotel shares its name with nearby points of interest labeled as Best Western Plus Waltham Boston, which are well-known landmarks in the area to help guests locate it.
What nearby attractions should guests consider visiting before or after their stay at Best Western Plus Waltham Boston?
Guests can explore nearby attractions around Waltham, although specific attractions are not detailed in the profile, the hotel location is convenient for visiting local sites in Waltham, MA.