Holiday Inn Express & Suites Swansea by IHG

Reviews

• AL

  Aaron Li

  Apr 24, 2026
  5.0
  Room is big, bathroom is nice. The only think is that TV is so tiny.
• MW

  Melissa Walker

  Apr 19, 2026
  1.0
  We are IHG platinum members, so we like our Holiday Inn Express. However this was our worst hotel experience in years. Relatively clean for the price point and an adequate breakfast with good coffee. The first day they failed to service the room at all. I don’t mind reusing the towels but the room was so damp they did not dry. So off to the desk where a flustered desk clerk scrounged clean towels from the laundry room. The second day they serviced the room (we specifically requested it), but we arrived back in the room at 10 pm to find they had taken away the dirty towels but not left clean bath towels. The front desk clerk, nearly in tears, explained she only had one clean towel and gave it to us. I went to the laundry room myself and scrounged some clean bath mats to use at towels. Indeed at ten am the third day when we left the hotel, we asked and were told that the towels “were still in the dryer.” In what world is it acceptable for even a budget hotel to leave guests with NO bath towels? This was a failure on the part of the housekeeping manager to have appropriate systems in place and be sure they are followed. And someone should have stayed late to finish the load of towels. And the hotel should always have 50-100 spare towels. Terrible customer service. Worst of all, when we arrived, we found a pair of men’s underwear that did not belong to us in the floor of the closet. And the hotel had some unsightliness. A second floor room that was storage for spare furniture had no window covering and the light was left on, so it looked like a junked up mess visible to all at night. Also the curtains in the laundry room were tied off in a knit and similarly visible to anyone outside the hotel. And dehumidifiers in the first floor hallways. All this implies a hotel badly in need of maintenance and an overhaul in management. Not what we expect of IHG properties. We come to this area regularly to visit family, but we will never stay here again.
• SS

  Scorpio_10

  Apr 14, 2026
  1.0
  Incredibly rude staff, who enforce arbitrary policies, depending on who's on duty when you arrive. Stay clear of this place, unless it's quite literally an absolute last resort.
• AB

  Anthony Battaglia

  Apr 13, 2026
  1.0
  Blood on the sheets.
• HR

  Hank Rask

  Apr 6, 2026
  2.0
  Shower head leaked (water all over) Bathroom sink drain clogged Main door bolt broken No sofa & table in room to relax Free breakfast no eggs, waffles, pancakes or cinnamon buns (either out or broken machine) Workers took alot of breakfast food before close to closing time (thus food limited)

Frequently Asked Questions About Holiday Inn Express & Suites Swansea by IHG