Best Western Plus The Inn at Sharon/Foxboro

Reviews

• MW

  Mirinda Waterman

  4 days ago
  1.0
  The people that run the front desk are about as dumb as they come. Don't tell a guest to email a UPS label to the hotel in order to get a forgotten personal item shipped when you don't have regularly scheduled pick ups happening at your location & then refuse to take the item a whole 5 minutes away to the UPS drop point. Also, they seem to have quite the scam going on for how they operate on "game days". How is it that when booking rooms on their own website, there is absolutely no mention of upcharges or increased service fees in the total price, but once a guest is standing in front of them, the prices are different because of "game day"? My sister is the guest in question. I am the one who drove 5.5 hours round-trip to go pick up her item. That she only forgot after getting frustrated while trying to get them to honor the original cost of the booking.
• KR

  Kay wolf Ragin

  Jan 3, 2026
  5.0
  Bruno at the front desk was amazing and Dave the manger so respectful and just wonderful!! I would recommend staying here
• AR

  Anthony Rosario

  Jan 2, 2026
  5.0
  Great service at the counter last night.
• SS

  Sandra

  Dec 22, 2025
  1.0
  We cannot comment on the rooms because we never even got to see one. During a severe rain and wind storm last week, the hotel we were staying at lost power, as did many nearby businesses. Since Best Western was on the same street, we decided to try there simply to get somewhere warm and safe for the night. That decision turned out to be a huge mistake. Before heading over, I called to ask if they had electricity. The woman who answered acted as if this was a strange question, which should have been our first red flag. When we arrived, she then told us their power had gone out and their systems were not fully working — the same thing she seemed offended I had asked about earlier. We were told to sit in the breakfast/seating area while we checked prices and tried to make a reservation. It was cold and dimly lit, though she did turn on a light for us. We were extremely quiet and respectful the entire time. I made a reservation through an app (which we use frequently without issue). The app provided a confirmation number, but the hotel claimed it was not showing in their system. After waiting and checking multiple times, there was a shift change at the front desk. The new desk agent was extremely rude and acted annoyed every time I politely asked if the reservation had come through yet. The app’s customer service attempted to call the hotel several times, but no one answered. They then canceled and rebooked the reservation. While this was happening, the front desk employee told us that we had been there “too long” and that we were “loitering.” He then gave us 10 minutes to leave or else. We were absolutely appalled. We had a reservation in progress, were not causing any disturbance, and were simply sitting quietly waiting for confirmation during a dangerous storm. We were not loitering — we were potential guests who had already paid for transportation to get there. Because of his behavior, we were forced to leave and walk across Route 1 in freezing rain, with traffic moving quickly and streetlights not working, just to find safety. We had no car and nowhere else nearby to go. We are a quiet, respectful family who stays in hotels often due to personal and medical reasons, and we have never been treated this way. The lack of compassion, professionalism, and basic customer service was shocking. This experience has completely turned us off from Best Western. One star is too generous for the way we were treated, and it is unbelievable that an employee is allowed to speak to guests like this.
• MD

  Mick Dunn

  Dec 18, 2025
  4.0
  Best Western Plus The Inn at Sharon/Foxboro in Sharon is a very good choice when visiting Gillette Stadium in Foxborough; not too close, and not too far. Tucked away between U.S. Route 1 and Interstate 95, it may be a bit noisy for some, especially on game weekends, but the location is very convenient. The staff here is friendly and accommodating. Breakfast is good, with hot options. My room was clean, comfortable, and functional. Very much recommended.

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