Holiday Inn Express Boston - Saugus by IHG

Reviews

• GM

  Gabriel Marticorena

  Apr 5, 2026
  5.0
  If you want a place close to the downtown at an affordable price this is the place. Free breakfast and parking is a plus. Also many restaurants and stores near. Definitely I will be back.
• JO

  Joann Odfalk

  Apr 2, 2026
  5.0
  I had an exceptional experience at this hotel, not only because of its prime location but also because of the exceptional service provided by the staff. They were incredibly helpful and friendly, making us feel welcome and at ease from the moment we arrived. The front desk staff was particularly attentive and accommodating. I highly recommend this place; it’s a fantastic choice for anyone looking for a comfortable and friendly stay. I can’t wait to return and stay again in this wonderful hotel.
• DW

  David Ward

  Mar 12, 2026
  5.0
  From the first minute, the hotel makes everything feel unusually easy. The front desk team combine warmth, efficiency, and genuine attentiveness in a way that turns check-in from a routine formality into a reassuring start to the stay. The room is immaculate and strikingly quiet, breakfast is restrained but clearly handled with care, and the peaceful setting creates the kind of conditions in which deep, restorative sleep comes naturally. What distinguishes the place most, however, is its sense of value. The level of comfort and consideration feels far more generous than the price would suggest, and that quiet disparity is exactly what makes the hotel so easy to recommend and so easy to picture returning to.
• RA

  Roshan Ambhore

  Mar 10, 2026
  5.0
  Great hotel I stayed here for 2 nights with friends, hotel staff is very friendly.
• JB

  Jackie Buttaro

  Mar 6, 2026
  1.0
  Edited based on Madison’s response :) Both my fiancee and myself spoke with Madison not just recently, but my fiancee in November of 2025 (the 3rd to be exact!), and myself again throughout February 2026. Both times she promised each of us she would get back to us and make us a priority, it didn’t happen. So regardless of excuses made and extenuating circumstances, with it happening multiple times over the course of 4 months, it seems like this is just something she’s not willing to take full accountability for. Don’t plan to use them for any room blocks - getting anyone to get back to you, especially the event/room block coordinator, Madison, is like pulling teeth. We were told twice we would be their top priority to get back to the next day, and no call or email ever came. Front desk staff don’t know the email addresses for management to try to contact them, place really seems like it’s a mess honestly. Don’t waste your time for room blocks or events.

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