Business Details
About
HotelConference CenterBusiness Meeting LocationsHoliday Inn Express
Welcome to the Holiday Inn Express & Suites Boston South-Randolph. We are less than 1 mile from Stoughton & Canton, 4 miles to both Braintree & Quincy and a 12 mile commute into Boston, MA. We welcome business travelers, families, friends and anyone coming to visit the Boston South Shore. Sports enthusiasts will appreciate our short distance to Gillette Stadium, the Dana Barros Basketball Club and Canton Ice House. Other nearby attractions include Curry College, Stonehill College and the Boston Higashi School.
We are conveniently located off Massachusetts Route 24 which allows travelers a gateway to any part of the Boston area within 30 minutes including the Logan International Airport (BOS). Only a short drive to both the Quincy Adams & Braintree Redline MBTA Stations and also 5.5 miles to the University Park Amtrak Station.
Our accommodations also offer free Wi-Fi, parking and a hot buffet breakfast. Maintain your workout routine at our 24-hour Fitness Center and go for a swim in our heated indoor pool. Keep up with our 24-hour guest laundry facilities and 24-hour guest market. Meet with business partners and friends in our 288 sq. ft. Meeting Room. Each room is equipped with a microwave, mini-refrigerator, Keurig, 43" adjustable mount TV, numerous plug outlets and in-room safe. Suites also include pull out sofas and additional space.
Location
Holiday Inn Express & Suites Boston South - Randolph by IHG
60 Mazzeo Drive, Randolph, MA
02368, United States
Hours
Reviews
4.0
416 reviews
5 stars
228
4 stars
93
3 stars
22
2 stars
20
1 star
53
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While some staff members received praise for their friendliness and helpfulness, others were reported as rude and unprofessional, particularly during late shifts.
Cleanliness Issues
Multiple reviews highlighted cleanliness problems, including dirty rooms, bathrooms, and common areas, with some guests reporting pest issues.
Noise Complaints
Guests frequently mentioned noise disturbances from nearby clubs and other rooms, impacting their ability to sleep.
Customer Service
There were significant complaints regarding customer service, particularly in handling issues like refunds and room changes, with some guests feeling dismissed.
Positive Experiences
Despite the negative feedback, several guests reported positive experiences, highlighting comfortable beds, good breakfast options, and a convenient location.
- JAJeffrey AndradeJan 6, 20261.0Had a room booked threw Expedia for a week Had a death in the family only stayed 2days and they refused to give me a partial refund
- PCPui ChanDec 28, 20252.0We stayed 4 nights in this hotel. The room is ok. The door lock and the bathroom lock (both) don’t work, we feel not safe inside. Every night there is loud music playing until 3 am, we can’t sleep at all. No room we can switch. Not good experience!
- JVJuan Carlos Vidal VasquezDec 16, 20255.0we enjoy our stay there , beds are comfortable, we received great service from Michael , Andriana , great location
- MBMag BabouDec 8, 20255.0Everything's fine!!
- LPLatchmi PeterOct 26, 20252.0I was recently there with my family. We checked in and went to look at the room. The room was fine but there was rat poop on the couch. We left to go out and told 2 staff about it. They confirmed my number and said was going to contact me when I asked if we can be upgraded or change the room. We came back in after 2 am and nothing was done. Nothing was entered into the computer. At 2 am when I told another staff, he then entered it into the computer and was going to then check if any room was available. Mind you I was there with my family which includes a toddler and a senior citizen. At 2 am wanted me to wait to check if a room is available when we are tired and traveled out of state for an event. We were told that they would get us a regular room. Mind you we booked a suite. We decided to keep the room. The next day cleaning services cleaned the room. I spoked to 4 different individuals about the situation. I was told by one of the manager that maybe I can get a credit. Nothing. Also, I was told that His boss will call me and no one has. It’s been 2 weeks. I was told because it was booked via Expedia, a third party nothing can be done. I called Expedia and the property manager said I cannot get none refund because I do not have proof of it. None accommodations. When Expedia called nothing was entered into the computer. When I told the two staff about it I tired to explain that I have a toddler that she will touch everything and put her hands in her mouth. It’s crazy that there was rat poop on the couch when I was contacted earlier in the day to confirm what time I should be there. Where was I supposed to go at 2 am with a toddler and a senior citizen. I booked the hotel in advance. The reviews were good. I didn’t expect to find rat poop. Why would I need to lie. The staff wasn’t even surprised. I was told it was field mice that was on the first floor. The person couldn’t understand how it would be on the 3rd floor. The floor we was on. Never going back there again.
Frequently Asked Questions About Holiday Inn Express & Suites Boston South - Randolph by IHG
What are the check-in and check-out times at Holiday Inn Express & Suites Boston South - Randolph?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does the hotel offer free breakfast for guests?
Yes, a free hot buffet breakfast is available for guests.
Is parking available at the hotel and is it free?
Yes, free parking is available for guests at the hotel.
Are pets allowed at the hotel?
No, pets including cats and dogs are not allowed at the hotel.
What fitness facilities are available at the hotel?
The hotel has a free 24-hour fitness center with elliptical machines, free weights, and treadmills.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel provides accessible parking and is mobility accessible with elevator access.
Does the hotel provide additional cleaning and sanitation measures?
Yes, enhanced cleaning is done in guest rooms and common areas including use of commercial-grade disinfectants and frequent sanitizing.
What nearby public transportation options can help guests reach the hotel?
Quincy Adams and Braintree Redline MBTA Stations, as well as the University Park Amtrak Station located about 5.5 miles away, offer convenient transit options to the hotel.
What nearby dining options are available around the hotel?
Guests can enjoy nearby dining at Mexicali Cantina Grill, Bertucci's Italian Restaurant, Popeyes Louisiana Kitchen, and West End Grill among others.
Are there entertainment venues close to Holiday Inn Express & Suites Boston South - Randolph?
Yes, nearby entertainment includes the Randolph Movie Theater and Showcase Cinema de Lux Randolph for movies and events.