Staff Performance
Many customers praised the staff for being friendly, helpful, and going above and beyond to ensure a pleasant stay.
Cleanliness Issues
Several reviews highlighted significant cleanliness problems, including dirty rooms and bathrooms, with some guests expressing concerns about mold and mildew.
Breakfast Quality
The breakfast received mixed reviews; while some guests enjoyed the variety and quality, others found it lacking or had negative experiences with staff during breakfast service.
Room Condition
Guests noted that while some rooms were spacious and comfortable, many reported that the rooms were outdated and in need of refurbishment.
Location
The hotel is well-located, with easy access to downtown Plymouth and nearby attractions, which was frequently mentioned as a positive aspect.